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Understanding 9/11Why after-sales service stinks for life insurance
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Episode 112
What matters gets rewarded.
What's rewarded gets done.
Incentives influence behaviour. They better. They also create side effects. The insurance world is unusual ...
This podcast accompanies a blog post at Riscario Insider:
http://blog.riscario.com
Subscribe on iTunes (http://itunes.apple.com/ca/podcast/riscario-insider/id424527460)
What matters gets rewarded.
What's rewarded gets done.
Incentives influence behaviour. They better. They also create side effects. The insurance world is unusual ...
This podcast accompanies a blog post at Riscario Insider:
http://blog.riscario.com
Subscribe on iTunes (http://itunes.apple.com/ca/podcast/riscario-insider/id424527460)
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