Content administrators are the forgotten users of the internet.

The user experience field focuses on delivering usable, compelling experiences for end users — but doesn't always consider what will be required from the people who maintain the site each day.

Drupal developers sometimes forget that there are lots of people who use Drupal every day who don't know (and don't want to know) how Drupal works.

In this session, we'll focus on understanding the needs of content administrators, and provide solutions to make their jobs easier. By understanding how to map the content workflow, we can identify pain points or places where the flow breaks down.

Then, we can look for ways to simplify the admin interface. Sometimes, we can offer "quick wins" with modules that make the interface easier to use. Other times the problems are more difficult — but we'll suggest some ways to resolve these thorny problems too.

The end result is a better experience for ALL the users of the website — admins too.

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