WEBVTT Kind: captions; Language: en

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["Pomp and Circumstance"]

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You know, sometimes I feel sorry for
people who have to run an office set up,

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especially if it employs a number of girls.

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So darn many things can develop,
out of nothing.

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I've always thought it was good common
sense to ignore petty situations, but then

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again, you never know.

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George Barnes, or G. Bennett Barnes as
he signs his name, had the same idea.

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George runs the office end
of the service department.

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This involves considerable correspondence,
special records, and

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complicated systems of filing.

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Eight or nine girls work for George,
and Betty here is

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what you might call the leader of the group.

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I guess just about every office has
someone like Betty, a little short on

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personality maybe, but darn deficient.

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Fact is,
she's been here almost as long as George.

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Many of the procedures and filing systems

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were set up by Betty in the first place.

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Well, to get along with my story,
George hired a new girl.

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Joan, it's good to have you with us.
We hope you'll like it here.

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Thank you, Mr. Barnes. I'm sure I will.

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It's not very often we have
the opportunity to hire

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someone with your extensive background.

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I'm sure your college training, and
particularly your past working experience in

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the service field, will be a big help to us.

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Well, I certainly hope so.

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You'll find we're a friendly group.

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Look around, get acquainted,
see how we do things.

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Then who knows? With a fresh viewpoint,
maybe you'll come up with some new ideas.

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Yes. Thank you, Mr. Barnes.

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Come in.

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Oh, Betty.

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This is Joan Thomas.

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She's replacing Sylvia.

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Joan, this is Betty McCormick.

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How do you do, Joan? I'm glad to know you.

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Hello, Betty.

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Betty,
will you take Joan and show her around the

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office and introduce her to everyone, please?

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I'll be happy to.

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Thank you.

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Thank you, Mr. Barnes.

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Bye, Joan.

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Well, Joan proved to be an intelligent girl,
quick to grasp

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things full of sound ideas.

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A couple of weeks later...

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Oh, Betty, do you have a minute?

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What is it, Joan?

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Well, I'm having an awful time checking
anything in these guarantee files.

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It's all alphabetical,
and there are millions of them.

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Takes forever to find any particular one.

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Well, we haven't been having any trouble.

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Well, the way they did it to Malco,
Betty, saved a lot of time.

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There, we broke the guarantees down by cities.

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And then alphabetically.

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That way, when you wanted to check one,
you could do it in a jiffy.

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Seems we could save a lot of
time if we do it that way here.

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Well, we've been getting by all right so far.

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I don't see much percentage in changing now.

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Well, Mr. Barnes said...

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Well,
I just thought it would save time for everyone.

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Especially me.

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Well, I'm sorry we don't do things
more to your way of thinking.

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Perhaps Malco was better organized.

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No, I didn't mean it that way, Betty.

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I just thought it would be easier for
everyone if we were to do it the other way.

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That's how the situation first developed.

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A little friction between a
competent old employee and an

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intelligent, experienced new one.

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Well, it wasn't long until...

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Knocking on door Come in.

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Oh, good morning, Betty.

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How are things going?

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Mr. Barnes, I've never had any trouble
in the office as long as I've been here.

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I think you'll agree I've always
gotten along with the other girls.

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What's the matter, Betty?

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It's that new girl, Joan Thomas.

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Just because she's been to college and
works in a couple of other places,

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she tries to lord it over everyone.

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Everything we do is inefficient.

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Now, she says,
our guarantee filing system is no good.

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When I developed that system, Mr.
Barnes, over eight years ago, in its work,

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now all of a sudden it's no good.

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Well, this is probably my fault.

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I did say something to Joan about new ideas.

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Let her make suggestions.

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I'm sure it's nothing personal
as far as you're concerned.

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Even the other girls,
even they're getting critical.

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And I spent years getting those
files to where they are now.

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Betty, you've done a good job.

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We all think a lot of you.

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We appreciate what you've done.

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I count on you to keep
things rolling out there.

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I'll tell you what.

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I'll talk to her and...

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Now, don't worry. I'll talk to her.

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Barnes speaking.

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George Barnes is an efficient,
conscientious man.

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But he's also a busy man.

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He didn't talk to Joan that day,
or the next day, or the next.

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As a matter of fact, George Barnes
thought the whole thing would blow over.

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That he could avoid making a
mountain out of a mole hill.

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Stopping a chain reaction of
disharmony in his department

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by just letting it alone.

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And he could be right.

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But one day, a couple of weeks later...

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Joan,
do you see Alpine Service Company's monthly and

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warranty report file on your desk?

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I can't find it anywhere.

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Alpine?

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No, I don't, Betty. It must be in the file.

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I've been looking in the file for
half an hour and I can't find it.

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It's one of your files.
Are you sure you're up to date?

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Yes. Oh, I know. I'm sorry.
I forgot to tell you.

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The girls and I were talking the other
day and we figured out it would save time

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if the end warranty reports were separated.

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Because, well,
they have to be filed in products anyway.

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Here, let me show you. All I need to know is,
who do you think you are?

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I fixed those files in the first place.
And let me tell you,

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Mr. Barnes is going to hear about this.

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But Mr. Barnes,
you've changed the whole file around. I spent

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an hour looking for just one report.

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She's tearing down everything
I spent years to build up.

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What did she say when you talked to her?

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Well, I...

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You didn't talk to her, didn't you?

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No. Frankly, I forgot to do it.
It slipped my mind.

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I thought of it later and then I thought,

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well, it'll probably take care of itself.

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But I told you she was becoming impossible.

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Mr. Barnes,
I thought you appreciated all I've done here.

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I do. I do, Betty. I just didn't
expect such resistance to new ideas.