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The University of Maryland Faculty and Staff Weekly Newspaper 

Volume 14 .Number 1 . August 31, 1999 

Once Again, Maryland's Freshmen 
are the Brightest Ever 

University Theatre's 

New Season, 

page 4 

Back to School, 
page 5 

As they have for nearly a decade, the 
freshmen students arriving on the 
University of Maryland campus this fall 
bring stronger academic credentials than 
any class preceding them. 

A record number of applications from 
an increasingly talented pool of high 
school seniors resulted in the university 
being able to fill its limited freshman slots 
with students that far exceed the standard 
qualifications for admission, says Linda 
Clement, director of undergraduate admis- 

"We are in a very positive cycle," 
Clement says. "Thanks to increasing visibil- 
ity for our faculty, our research programs 
and our academic innovations, we have 
become the university of choice for many 
students who would traditionally choose 
Ivy League or other private schools. These 

students now know that Maryland offers 
an outstanding undergraduate education. 

"As more and more of those students 
choose to come here, that also improves 
our reputation and makes us even more 
attractive to succeeding classes of high- 
achieving students," Clement adds. 

The preliminary profile of the 3,880 
freshmen who have confirmed their inten- 
tion to enroll at Maryland shows dramatic 
improvements over last year's freshman 
class, which was the best ever. 

About 30 percent of the new freshmen 
(1,300 students) scored 1300 or higher on 
the SAT, compared with 25 percent, or 
1,105, last year. Nine new students scored 
a perfect 1600 on the SAT 

The average cumulative high school 
grade-point average of this year's class was 
3.64, compared with last year's 3.54. 


scores of 
the "mid- 
dle 50 

percent," those 
between the lower 
25 percent and the 
upper 25 percent of fresh- 
man, ranged from 1 1 50 to 
1320, compared with last year's 

One of the big draws for talented stu- 
dents at Maryland has been University 

Continued on page 5 

Five Faculty Honored as Distinguished Scholar-Teachers 

When faculty are passionate about their work it 
shows. Students who thrive in such positive learning 
environments are often effusive in their teacher evalu- 
ations, and fellow faculty are equally inspired. 

Last spring, in recognition of their efforts, five 
tenured faculty, considered leaders in scholarship and 
teaching, were chosen Distinguished Scholar-Teachers: 
Jordan Goodman, Stephen Graham, Linda Mabbs, 
Arthur Popper and Frederick Suppe. Each received 
$5,000 to support 
instructional and schol- 
arly activities, and each 
will present a lecture 
next spring as part of 
the annual Distinguished 
Scholar-Teacher lecture 

Represented among 
the five faculty members 
are disciplines that 
range from zoology to 
philosophy, physics to 
music, and education as 
well. But the common 
diread among them all is 
the enthusiasm their 
teaching generates in 
students and colleagues 

So effusive are 
Jordan Goodman's stu- 
dents about his teaching 

that one went so far as to suggest Goodman be con- 
sidered for canonization. The physics professor and 
recently named chair of the physics department 
seems to know the secret to making an often dreaded 
course fun and interesting. 

"It does not seem to matter that the class is rough- 
ly 200 or that he has taught this before," says one stu- 
dent in an evaluation. "He personally wants us all to 

Jordan Goodman 

learn, and he really cares." 

Former physics department chair Stephen Wallace 
attributes Goodman's popularity to the "energy and 
down-to-earth intelligence he brings to lectures." For 
Goodman, who loves teaching, his goal has been "to 
bring my enthusiasm for the subject together with 
innovation in course delivery to make die course a 
positive learning experience for the students." 
In teaching Physics 106, for example, a course for 

non-science majors 

dealing with light 

and optics, 

Goodman required 

students to do more 

than memorize 

facts. "They were 

required to write 

descriptions and 

explain numerical 

answers," he says. 

"No multiple choice 

questions were 

given, even in class- 
es as large as 300." 
Goodman also 

excels in research. 

In what many 

believe to be the 

biggest recent dis- 
covery in the field, an 
international group of 
physicists working in 
Japan, including Goodman, detected neutrinos gener- 
ated by cosmic rays entering Earth's upper atmos- 
phere. Called Super Kamiokande (Super-K), the exper- 
iment has provided evidence that neutrinos, which 
occur in three types, may be oscillating from one type 
to another. Goodman also is co-leading work to devel- 
op a new cosmic ray detector in the mountains of 
New Mexico. 

■1 ~*"^. 



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Wk ■*- 

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Steve Graham 

Perhaps Goodman's enthusiasm for his teaching 
comes from the fact that he is an alumnus of the uni- 
versity, having earned his B.S., M.S. and Ph.D. here. In 
1994, he was awarded the President's Award for 
Outstanding Service to the Schools. In 1992, he 
received the Panhellenic Association Certificate for 
Outstanding Teaching, and in 1993. he was recognized 
as the "most influential faculty member." 

Professor Stephen Graham, of the department of 
special education, serves as "a 
model of what a professor at a 
major research university 
should be," says department 
chair Philip Burke. One of the 
most prolific scholars in the 
department, Graham "has 
inspired an entire generation of 
young professionals who have 
committed themselves to teach- 
ing children with learning dis- 
abilities," Burke says. 

"It is rare to find Professor 
Graham without students in Ms 
office, or lined up waiting to 
receive the benefit of his 
advice," says Burke. "It is signifi- 
cant that Dr. Graham, despite 
being the leading scholar in his 
chosen field, consistently teach- 
es both undergraduate and 
graduate students and is 
immensely popular with both 

Graham's research has examined the underlying 
causes of writing difficulties, the validation of assess- 
ment procedures and the effectiveness of promising 
remedies, including technological innovations and 
instruction. His research has resulted in more than 

Continued on page 7 

2 Outlook August 31,1999 


Stephen Halperin to Lead Computer, 
Mathematical and Physical Sciences 

"The essence of the argument is, you really want equality of 
results, not equality of process. (Otherwise), we'll be stuck with 
trying to find one policy that works for all people, one size fits 
all. And when you do that, you'll favor the people in control of 
the system, with all the power and experience." — William 
Sedlacek, professor of education and director of testing, in a 
May 28 Chronicle of Higher Education article about federal 
challenges to colleges' reliance on standardized tests. 

"Silencing discussion about gender and black women's lives, 
out of a sense of loyalty, has been one aspect of constructing a 
history that favors an unlnterrogated racial unity over gender 
and class analysis." — Sharon Harley, director of African 
American Studies, in a May 27 article in Black Issues in 
Higher Education about the frustrations of incorporating fem- 
inist perspectives in African American studies. 

"Every time an engineer enables a feature (on a toy) that 
changes the character, there is an influence on a child." 
— Allison Druin, research associate in the Human-Computer 
Interaction Laboratory, in a May 3 1 story on EE Times Online 
about the importance of considering character lessons in the 
design of interactive childrens' toys. 

"I think frankly it's frightened a lot of people of good will who 
thought we were headed in a different direction, I think part of 
this renaissance of interest in slavery is a reflection of that and 
going back to first causes. In some ways the discussion of slav- 
ery really is a discussion of race. It helps us talk about the ques- 
tion of race." — Ira Berlin, professor of history, in a June 1 
story in the Detroit Free Press about the resurgent interest in 
the history of slavery in America. 

"My teachers impressed upon me that collecting art was an 
affirmation of one's own participation in his or her own cul- 
ture. I didn't start of with the notion of building a major collec- 
tion. We bought what we could afford, and in some cases 
exchanged work with other artists." — David Driskell, distin- 
guished university professor of art, in afune 6 Dallas 
Morning News feature about bis acclaimed collection of 
African American art that is touring the nation. 

"It is time to give community associations discretion, within 
reason, to choose members. Given the diversity of culture in 
this country, I am confident that few Americans would be 
unable to find a group of like-minded neighbors. In a society 
where people fear for their children's safety at school, it is clear 
that a key institution for forming and defending ethical values - 
the local community — is in desperate shape. We must allow 
Americans the freedom to constitute their neighborhoods 
according to deeply felt personal bonds," —Robert Nelson, pro- 
fessor of public affairs, in a guest column in the June 14 edi- 
tion of Forbes, arguing for greater powers for homeowners 
associations to create exclusive communities, 

"What's significant here is the mobilization of women in poli- 
tics. For men, it's an investment. For women it's much more 
about larger societal goals ... abortion, taxes, the environment.", 
— Paul Herrnson, professor of government and politics, in a 
June 9 USA Today story about the "gender gap" in contribu- 
tions to political campaigns. 

"Doing this is exactly what the doctor ordered. I'd like to see 
these kinds of actions become more prevalent as they are obvi- 
ously less costly than the alternative." —Guillermo Calvo, pro- 
fessor of economics, in a June 16 Wall Street Journal story 
about a multi-party international financing package to pre- 
vent an economic crisis in Mexico. 

Stephen Halperin, a leading mathematical 
researcher and administrator, has been appointed 
dean of the College of Computer, Mathematical 
and Physical Sciences. Halperin, who officially 
starts Sept. 1, comes from the University of 
Toronto where he was acting vice 
president for research and interna- 
tional relations and program 
leader for the Network of Centres 
of Excellence of the Mathematical 
Institutes for Technological and 
Computational Sciences. 

"The search committee was 
very impressed by Stephen 
Halperin *s record of academic and 
administrative excellence," says 
search committee chair William 
Destler, vice president for research 
and dean of the Graduate School. 
"We were especially impressed 
with the remarkable progress he 
has made in moving the department of mathe- 
matics at the University of Toronto to a position 
of national stature in a relatively short time." 

A professor of mathematics, Halperin recentiy 
stepped down as chair of Toronto's department 
of mathematics. Under his direction the depart- 
ment came to be recognized as the leading math 

p — — — — — — — — — — — — — — — — — — — — — — — — — — — — ^ 

Outlook Publication Schedule 

Stephen Halperin 

ematics research department in Canada and one 
of the strongest in North America. 

"The College of Computer, Mathematical and 
Physical Sciences is one of the really strong 
research and teacliing units in the nation," 

Halperin says. "I am truly excited 
at the opportunity to build on this 
strength and to work with my 
new colleagues to recruit faculty 
and students and to develop pro- 
grams and directions that will put 
us at the forefront of scientific 
work and education in the com- 
ing years." 

Halperin s research focuses on 
homotopy theory and loop space 
homology. He is a fellow of the 
Royal Society of Canada. Halperin 
received his bachelor's and mas- 
ter's degrees from the University 
of Toronto and his doctoral 
degree from Cornell University. He succeeds 
Richard Herman who left the deanship a year 
ago to become provost at the University of 
Illinois at Urbana-Charnpaign. 

Fall 1999 

Q August 31 

□ September 7 

□ September 14 

□ September 21 

□ September 28 
□ October 5 

□ October 12 

□ October 19 

□ October 26 

□ November 2 

□ November 9 

□ November 16 
November 23 — Thanksg i v i ng B reak 

□ November 30 
□ December 7 

□ December 14 

Spring 2000 

□ February 1 

□ February 8 

□ February 15 

□ February 22 

□ February 29 

□ March 7 

□ March 14 
March 21 — Spr i ng B reak 

□ March 28 

□ April 4 

□ April 11 

□ April 18 

□ April 25 

□ May 2 

□ May 9 

□ May 16 



Outlook is the weekly faculty-Staff newspaper serving the University of Maryland campus community. William Destler, Interim Vice President for University 


Teresa Flanrtery, Executive Director of University Communications and Director of Marketing; George Cathcart, Executive Editor: Jennifer Hawes. Editor; 

Londa Scott Forte, Assistant Editor; Valstiali Honawar, Graduate Assistant. Letters to the editor, story suggestions and campus Information are welcome. Please 

submit all material two weeks before the Tuesday of publication. Send material to Editor, Outlook, 2101 Turner Hall, College Park, MD 20742. Telephone (301) 

August 31,1999 Outlook 3 

Maryland Continues to Advance 
in National Rankings 

The University of Maryland continued 
its upward mobility in the latest edition of 
U.S. News and World Report's guide to col- 
leges and universities, published Aug. 23. 

Among national public universities 
Maryland climbed from a tie for 30th last 
year to a six-way tie for 22 nd, with Miami of 
Ohio, Rutgers, SUNY-Binghamton, Delaware 
and Georgia. 

Maryland jumped past Ohio State, Kansas, Indiana- 
Bloomington, Colorado, Colorado School of Mines and UC- 
Riverside to the new ranking. An indication of how close 
Maryland is to reaching the next level can be seen in the 
progress of the University of Florida, which last year ranked 
23rd among public universities. This year Florida reached 16th 
and was ranked number 50 in the top tier of national universi- 

Maryland remains in the second tier of national universities, 
which is listed alphabetically. 

Maryland's undergraduate business program tied for 21st 
with Michigan State, Texas A&M,Arizona and Florida. The pro- 
gram ranked 20th three years ago, the last time the magazine 
ranked undergraduate business programs. In undergraduate 
business departments, we ranked 26th in general management, 
between South Carolina and Lehigh. 

The undergraduate engineering program tied for 24th with 
Columbia, Duke and Ohio State, unchanged from three years 

Center for the Performing Arts 
Renamed for Alumnus Clarice Smith 

Sports Illustrated for Women Ranks 
Terrapins No. 8 in the Country 

The fall issue of Sports Illustrated for Women rates the 
University of Maryland's women's adiietic program among 
the best in the country for women athletes. SI for Women, 
which rated Maryland No. 8 in the nation, judged schools in 
a variety of areas, including championships won, varsity, club 
and intramural opportunities, graduation rates, financial aid 
and fan support, facilities, and sports-related curriculum, tra- 
ditions and attitude. 

"This ranking is a credit to the efforts of world-class 
coaches, athletes and a hard-working administrative staff," 
says Atlile tic Director Deborah Yow. "Increasing the overall 
funding for women's sports by more than 70 percent over 
the past five years has been our way of exhibiting tangible 
support for the efforts 
by ourwomen's 

Six of Maryland's 
women's varsity sports 
advanced to NCAA 
post-season play last 
year, including the 
women's lacrosse 
team, which captured 
an unprecedented 
fifth consecutive 
national title. Seven of 
the women's programs 
earned national top 25 
rankings during the 
course of their respec- 
tive seasons, including 
lacrosse, field hockey, 
gymnastics, indoor 
track, softball, soccer 
and swimming. 

The top 20 women's athletic 

programs in the United 

States, according to 

SI for Women: 




North Carolina 

5. UCLA 

6. Georgia 

7. Arizona 

8. Maryland 

9. Harvard 

10. Wisconsin 

11. Penn State 

12. Washington 

13. Virginia 

14. Princeton 

15. Notre Dame 

16. Nebraska 

17. Connecticut 

18. Tennessee 

19. Old Dominion 

20. Duke 

Last July, the Board of 
Regents of the University 
System of Maryland voted to 
name the university's new 
performing arts center in 
honor of long-time friend 
and alumnus Clarice Smith, 
who donated $15 million in 
April this year to establish an 
endowment to support the 
Clarice Smith Performing Arts 
Center at Maryland. 

A well-known Virginia 
artist and collector, Smith has 
had numerous solo exhibi- 
tions in galleries in the United 
States and abroad.Together with her husband, 
real estate developer Robert Smith, she has 
established numerous educational programs sup- 
porting scholarly work in the arts and other dis- 
ciplines. With their most recent gifts to the uni- 
versity, the Smiths have become the largest pri- 
vate donors ever to a public university in 

"The university will be forever enriched by 
the generosity and vision of Clarice Smith, who 
embraced our efforts to create the most out- 
standing academic and performance facility in 
the country," President Dan Mote said. "The 
Clarice Smith Performing Arts Center at 
Maryland will recognize her lifetime of contribu- 
tions and commitment to the arts and will be a 
powerful force for advancing cultural expression 
on campus and throughout the state and 

Now under construction on the west side of 
the campus, the center is a state-of-the-art "vil- 
lage" comprising 10 interconnected structures. 
The 3 1 8,000 square foot complex will contain 
an 1 100-seat concert hall, a 650-seat proscenium 
theater, a 300-seat recital hall, 200-seat studio 
and dance theaters, a 100-seat experimental the- 
ater and a cafe. 

A rendering of Clarice Smith Performing Arts Center at Maryland. 

The Center also will house the university's 
School of Music and departments of theatre and 
dance, the Performing Arts library, and numer- 
ous classrooms, seminar rooms and rehearsal 
spaces. More than 5,000 undergraduate and 
graduate students each year will learn and per- 
form in the new facility. 

"The Clarice Smith Center will provide this 
campus and this community an enormous spec- 
trum of high-quality educational and perfor- 
mance opportunities, all integrated into one cul- 
tural jewel," says Richard Price, interim executive 
director for the center. "we hope the center will 
play an important role in attracting the most tal- 
ented students, as well as the most outstanding 
professional artists, scholars and teachers to the 
university's performing arts programs." 

The center's performance spaces will host 
student productions as well as professional tour- 
ing companies and local community groups.The 
center will be the only full-service performing 
arts center along the Baltimore-Washington cor- 

Funding for the center's construction has 
been provided by the State of Maryland, Prince 
George's County, the University of Maryland and 
private gifts. 

Office of Information Technology 
Announces Virus Notification Program 

In response to worldwide computer virus 
outbreaks last spring, the Office of Information 
Technology has launched die Virus Notification 
Program (VNP) to help university faculty, staff 
and students protect their computers. 

Computer viruses are small pieces of comput- 
er code that replicate and travel from one com- 
puter to another by various metiiods, much like 
biological viruses. Wrule some viruses exist 
merely to replicate and spread their infection, 
others are designed to take actions ranging from 
the annoying to the highly destructive. The 
Chernobyl virus, for example, is capable of wip- 
ing out the contents of a hard drive, and in 
some cases making the computer unusable 

In the past, computer viruses were usu; 
transmitted via floppy disk, but the pop 
the Internet has changed all that. Now man' 
new viruses are being transmitted as e-mail 
attachments that infect computers when the 
attachments are opened. 

The purpose of the Virus Notification 
Program is to keep the campus community 
informed about new and dangerous viruses and 
to provide the information and resources com- 
puter users on campus need to protect their 
computers. Whenever a new and potentially 
dangerous virus is discovered, the VNP will 
spread the word to the campus community via 

two e-mail lists (one solely dedicated to virus 
warnings) and through news items in Outlook, 
Dtamondback, and WMUC, the campus radio 
station. The VNP will also issue periodic 
reminders to the community through various 
media to update anti-virus software on their 

All of these announcements will contain the 
address of the VNP Web page <www.helpdesk.>, maintained by members of the 
OIT Help Desk. Here, faculty, staff, and students 
can view the latest virus alert details, download 
the hffLinti "inr software programs and 

their PC and Macintosh machines at 
sign up to be on a "virus alerts" mailing 
read useful tips to avoid virus infec- 

iis, like not opening unknown e-mail attach- 
ments. The Web page will also provide links to 
other sites that explain how viruses work and 
how they are transmitted. 

For more information about the Virus 
Notification Program, visit the VNP Web page at 
<>, or contact the 
OIT Help Desk at 405-1500. 

4 Outlook August 31,1999 

— d&teUtte A Full Season of University Theatre 


Your Guide to 

University Events 

August 31 - September 9 

September 1 

First Day of Classes 

Calendar Guide 

Calendar phone numbers 
listed as 4-xxxx or 5-xxxx 
stand for the prefix 3 1 4- or 
405. Events are free and 
open to the public unless 
noted by an asterisk (*}. 
Calendar information for 
Outlook is compiled from a 
combination of inforM's 
master calendar and submis- 
sions to the Outlook office. 
To reach the calendar edi- 
tor, call 405-7615 
or e-mail Oudook@ 
ace mail, 

Subscriptions for the 1999-2000 
University Theatre season are 
now available, The season fea- 
tures four subscription productions in 
Tawes Theatre and two non-subscrip- 
tion productions in Pugliese Theatre. 
An additional non-subscription pro- 
duction will be presented in Tawes 

The season opens with "Once on 
This Island ," a rousing Caribbean musi- 
cal about youthful love and the endur- 
ing strength of the human heart. 
Performances are Oct. 14-23. National 
Players, the classical touring company in 
residence at the university, presents "Julius 
Caesar" by William Shakespeare Dec 2-5. 
"Julius Caesar" is a murderous tale of greed 
and deception in which assassins expose 
man's darkest traits. From April 6-15, 
University Theatre presents Bertolt 
Brechts "The Good Person of Setzuan," a 
gripping story of eternal struggle between 
selfishness and charity. The season finale in 
Tawes Theatre is the National Players' pro- 
duction of Aaron Sorkin's "A Few Good 
Men," a riveting drama about the danger- 
ous difference between following order 
and following conscience. Performances 
are April 27-30. 

From Nov. 10-21 , University Theatre will 
present "An Evening of Provincetown One 
Acts" in Pugliese Theatre. The one acts, 
"Trifles" by Susan Glaspell and "Suppressed 

Desires" by Susan Glaspell and George 
Cram Cook, are short plays from the 
Provincetown Players, the turn-of-the-cen- 
tury theatre that pioneered a compelling 
new direction in American drama. "Private 
Eyes " a quirky comedy by Steven Dietz 
that examines, truth, reality and marital 
fidelity, will run April 26-May 7 in Pugliese 

"The Fable of Macbeth," an innovative 
adaptation of William Shakespeare's 
"Macbeth " will be presented Feb. 23- 
March 4 in Tawes Theatre. For tills produc- 
tion, the entire audience will be seated 
onstage for an up-close look at the time- 
less dilemma between honor and ambi- 
tion. "The Fable of Macbeth " was con- 
ceived by Mitchell Hebert, an associate 
professor in the department of theatre. 

Productions in Tawes Theatre feature a 
variety of accessibility services and facili- 

ties, including an infrared listening system 
for all performances, subscriptions for an 
audio description series during Sunday 
matinees, and subscriptions for a sign 
interpretation series during Saturday per- 
formances. Both Tawes and Pugliese the- 
atres are accessible to theatergoers with 
physical disabilities. 

Discounted Tawes Theatre season sub- 
scriptions are now available. Additional 
subscription discounts are available for 
university faculty, staff, Alumni Association 
members, senior citizens and College Park 
Association of Parents members. For indi- 
vidual productions, discounts are available 
for students, senior citizens and groups of 
ten or more. 

For season subscription brochures or 
more information, call the University 
Theatre Box Office at 405-2201 weekdays 
from 1 1 a.m. to 4 p.m. 

Free Football Tickets 

The Athletic Department is 
offering four free tickets to all 
University of Maryland faculty and 
staff to the Saturday, Sept. 1 1 
Maryland Terrapin football game 
vs. Western Carolina University at 
6 p.m. in Byrd Stadium. A fire- 
works show will immediately fol- 
low the game. 

To obtain your tickets stop by 
the Cole Field House ticket office 
Monday through Friday from 8:30 
a.m. to 4: 30 p.m. Be sure to bring 
your faculty /staff ID. 

For further information call the 
Ticket Office at 314-7070. 

Creative Dance Lab Classes Available 

The Creative Dance Lab, 
sponsored by the department 
of dance, begins the 1999-2000 
school year with a 10-week fall 
session starting Saturday, Sept. 
18. Saturday classes include: 

• Creative Dance for four-to- 

■ Basics in Modern Dance for 
seven-to-1 1 -year-olds, 

• Dance History for ages seven 
and up (an interactive experi- 
ence in learning about modern 
dance pioneers trough modern 
dance technique, improvisa- 
tion and choreography 

• Modern Dance Technique 
and Yoga for teens and adults 

Home schooling groups may 

arrange specially 
designed classes 
which parallel and 
reinforce their specif- 
ic home curricula. 

All classes will be 
working toward a 
performance on April 
22, 2000, featuring 
director Liz Holland 
and guest artists, 
including Kinetics 
Dance Theatre. 

To receive a 
brochure and regis- 
tration form, please call 405- 
7039 or visit the Web page at 
< net/ski/cdl>. To 
request more informadon, e- 

Students can register online or 
through the mail. 

FoofflallF' ' 3aw ' % 

■ -i- - . * 







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Sept. 2 at Temple 



Sept. 30 at Georgia Tech 

Oct. 9 at Wake Forest 

Oct. 16 CLEMS0N 


Oct. 30 DUKE 

Nov. 6 at North Carolina St. 

Nov. 13 at Florida St. 


August 51,1999 Outlook 5 

Fine Dining is Part of 
Student Life at Maryland 

Mahi-Mahi, Coq Au Vin, and 
Broccoli Souffle are not typical 
school cafeteria food items, but 
there's no limit to the student's 
dining palate at the university. 
Dining Services caters to 
diverse appetites of a large stu- 
dent population and has 
recently added a 
new upscale 
eatery, North 
Woods Buffet 

The restaurant 
features a different theme cui- 
sine daily and offers several 
entrees, including vegan or 
vegetarian choices, a special 
chefcarved roast, side accom- 

paniments, soups, baked 
breads, desserts and a salad 
bar. Some of the recipes used 
at North Woods are family trea- 
sures of staff members that 
have been passed down from 
many generations 
and are now part 
of the Maryland 
*?; ;■-:. . family. 

Kfa^> In addition to 

8. the new restaurant, 
eateries across campus 
offer many international 
delight items, such as Pupasas 
with Cortido, a Salvadorean 
dish, and Asian cuisine where 
students can select their own 
stir fry items. 

University Students Prepare 
For Return To Campus 

Aimee Sheriff is packing to 
move to her on-campus suite. 
Sheriff, who has lived on cam- 
pus for three years, will have 
her own room this semester 
for the first time since she 
entered the university. Still, she 
is not sure she'll have enough 

"I think I've brought less 
and less as the years have gone 
by," says Sheriff, a senior. 
Creative space saving and 
izing what's really e 
skill that upperclas; 
hold in high regard 

Senior sociology 
Molly Cooper sa; 
found a number 
avoid overcrowding in her 
double room. "I have sto: 
containers that fit Lin 
bed, and I have a shoe rack 
the closet. I'm lucky becau 
my family lives in Maryland 
and I can go home for seaso 
clothing," Cooper says, but not 
every student is that fortunate. 

Carlecn Smorra says it's not 
easy to get things from her 
home in New Jersey because 
she doesn't have a car. Smorra, 
a sophomore, advises students 
to use bunk beds to save space 
"We're using our floor space 
for a few bean bag chairs. We 
like the extra seating for when 

our friends visit." 

Space is a concern because 
so many students want to live 
on campus.This semester, 
Resident Life reports that 
almost 8,350 students are liv- 
ing on-campus, and nearly 
1 ,000 housing requests were 
denied because of lack of ade- 
quate accommodations. 

Tracy Karstetter, coordinator 
of marketing programs for the 
Department of Resident Life, 
says there are a number of rea- 
for this lack of room, 
dents are staying on cara- 
t and more first-year 
on campus," 
irstetter says. 
LM Students ale packing differ- 
[ {entry when doing off to college 
— rding to the staff 
tment of Resident 
it of students arc 
bringing their own computers, 
which, in most cases, monopo- 
lize space on desk tops. The lat- 
est trends in dorm room furni- 
ture include inflatable furni- 
ture, lava lamps and futons. 
"Inflatable furniture takes up 
too much space," Sheriff says. 

Regardless of what they 
decide to bring to campus to 
personalize their rooms, they 
still have to face the start of 
classes on September 1 . 

Brightest Freshman Class Ever 

continued from page 1 

Honors and other programs for 
the most talented students, 
such as College Park 
, Scholars, Honors 
-w^v- Humanities and 
^^ Gems tone. University 

Honors will enroll more 
than 700 new students this fall, 
with an average GPA of 4.0 and 

middle SAT range of 1350 to 

1460. More than 900 new 

students will enter as 

College Park Scholars, 

with average GPAs of 3-8 and a 

middle SAT range of 1220 to 


"Talent attracts talent," says 
Clement. "And as the talent 
level of our students continues 
to soar, everyone benefits." 

University Takes Steps to Quell 
Housing Crunch 

After searching for a way to house more students, the uni- 
versity has reached an agreement witii a private company to 
build new student housing in an effort to end overcrowding 
in residence halls and the use of local hotels to accommo- 
date students. 

Jan Davidson, assistant director of the Department of 
Resident Life, says die new complex, which will be called 
"University Courtyard," is one of many public-private partner- 
sliips in a growing trend that has attracted the interest of 
housing officials at other universities, including Towson 
University, Salisbury State University and University of 
Maryland, Baltimore County. "Private developers can move 
faster than most schools can, and with higher enrollments all 
over Maryland, public-private partnerships are becoming our 
best option." 

The agreement, which was authorized by the University's 
Board of Regents and the State Board of Public Works last 
month, calls for private ownership and management but pro- 
vides university- 
type amenities like 
resident assistants, 
shuttle buses and 
Ethernet connec- 
tions. Each student 
will have his or her 
own room in the 
furnished apart- 
ments. Among the 
amenities in each 
apartment unit are 
full kitchens with 
dishwashers and 
Other community 
amenities include a 
clubhouse with a 
computer lab, a 
study lounge, recre- 
ation area, conve- 
nience store and 
outdoor pool. 

The com- 
plex will offer 
three different 
apartment configu- 
rations: four bedroom, two bath; four bedroom, four bath; and 
two bedroom, two bath with a price ranging from $430 to 
$550 per month per student. University Courtyard will be 
located on University Boulevard and Metzerott Road about a 
half mile from the central campus. "We believe students will 
give up a lirde convenience for the gained amenities. This 
will attract upperclass students," Davidson says. 

Resident life retains some control over the complex. The 
university has the right to regulate the rental rates and deter- 
mine who is assigned to live in the apartments. The units are 
designed to board students who would normally live in on- 
campus housing. 

University officials admit the 704-bed complex will not 
fulfill current housing demands. Nearly 1,000 students who 
applied to live on campus were unable to receive housing 
tliis semester. 

Tracy Kivas, coordinator for marketing programs at 
Resident Life, says there are a number of reasons for 
increased demand for student housing. "Students are staying 
on campus longer and more first-year students are applying 
for on-campus living arrangements." 

Davidson says that resident life is looking at other sites on 
and off campus to construct more housing, which he hopes 
will be completed in time for fall 2001. University 
Courtyard's construction is scheduled to begin early 
September and will be completed in time for students to 
move in for fall 2000. 

"University Courtyard/' is 
one of many public-private 
partnerships in a growing 
trend that has attracted 
the interest of housing 
officials at other universi- 
ties, including Towson 
University, Salisbury State 
University and University 
of Maryland, Baltimore 

6 Outlook August 51,1999 


Distinguished University 
Professor Bruce Gardner, of 

the department of agricultural 
& resource economics was 
recently voted president-elect 
of the American Agricultural 
Economics Association 
(AAEA), the professional asso- 
ciation of U.S. agricultural 
economists, and the world's 
leading such organization. An 
AAEA member since 1966, 
Gardner has previously served 
the association in many capac- 
ities and was elected Fellow 
of the association in 1989. 

In 1989-92 he took leave of 
absence from Maryland to be 
U,S.Assistant Secretary of 
Agriculture for Economics, 
During that time he played a 
major role in formulating and 
carrying out the Bush 
Administration's 1990 Farm 
Bill activities, developing pro- 
posals and analysis for GATT 
and other trade negotiations, 
as well as the agricultural 
aspects of energy, environmen- 
tal and immigration policy. 

A former senior staff econ- 
omist on the President's 
Council of Economic Advisers, 
Gardner is a nationally recog- 
nized expert in commodity, 
trade and marketing, and agri- 
cultural policy issues. He is 
currently investigating causes 
of economic growth in 20th 
century U.S. agriculture, the 
consequences of production 
contracting for U.S. farms, and 
problems with U.S. farm capi- 
tal and investment data. 

Charles Heller, director 
of the Michael Dingman 
Center for Entrepreneurship 
at the Robert H. Smith School 
of Business, has been appoint- 
ed professor of practice of 
entrepreneurship at the 
school. The professor of prac- 
tice is the first appointment of 
its kind at the University of 

Under Heller's leadership, 
the Dingman Center has 
become recognized as one of 
the mid-Adantic region's pre- 
mier resources for entrepre- 
neurship. Heller also serves as 
president of the Baltimore- 
Washington Venture Group, a 
Dingman Center-affiliated non- 
profit corporation. 

Robert Hill, associate 
professor in the department 
of natural resource sciences 
and landscape architecture 
(NRSLA), has received the 
1999 Outstanding Teaching 
Award from the Northeast 
Branch of the American 

Society of Agronomy (NEB- 
ASA). Hill was nominated by 
his peers in the College of 
Agriculture and Natural 
Resources and chosen from a 
pool of outstanding candi- 
dates by a NEB-ASA commit- 
tee of faculty from various 

"Dr. Hill's easygoing man- 
ner, his attention to detail, and 
his strong desire for students 
to learn make him an excel- 
lent teacher," says Richard 
Weismiller, chair of the depart- 
ment of NRSLA. -We're 
pleased that he has been rec- 
ognized for his outstanding 

A faculty member at the 
university for 1 5 years, Hill 
teaches courses in soil 
physics, soil and water conser- 
vation and management and 
periodically, advanced soil 
physics. His greatest reward, 
he says, is watching students 
get excited about learning and 
attaining skills they did not 
think possible. 

It's not surprising that Hill's 
Involvement with students 
doesn't end in the classroom. 
As the adviser for the soil, 
water and land resources spe- 
cialization in the environmen- 
tal science and policy pro- 
gram, he advises 25 to 30 stu- 
dents at any one time. He also 
occasionally advises freshmen 
and transfer students during 
the summer months. 

The Office of Continuing 
and Extended Education has 
named Theone Relos exec- 
utive director of marketing 

and communications. Relos 
will be responsible for devel- 
oping strategic marketing 
plans, establishing new elec- 
tronic marketing approaches, 
overseeing market research 
and institutional advertising, 
and providing marketing and 
communication counsel to the 
university's academic and ser- 
vice units. 

Relos previously was direc- 
tor of public relations and 
marketing at Smith, Bucklin & 
Associates, Inc., in Washington, 
D.C., where she headed mar- 
keting and communications 
efforts serving some 45 nation- 
al and international trade and 
professional associations. For 
10 years she was senior direc- 
tor of public relations and 
publications at Anne Arundel 
Community College. 

New Faculty Ombudsman Appointed 

L. John Martin, professor emeritus of jour- 
nalism, is the new faculty ombudsman for 
the university, effective last July l.As 
ombudsman Martin will help faculty mem- 
bers resolve concerns about departmental, 
college and university issues. 

"We are fortunate Professor Martin will 
continue the practice of providing confiden- 
tial and informal assistance to faculty and 
administrators in resolving concerns related 
to their work," President Dan Mote said. "He 
will follow in the tradition envisioned by 
the Senate and established by his predeces- 
sors, Joel Cohen and Arnold Medvene." 

Martin says he sees his role as "working 
with the faculty and the administration in 
smoothing out problems that are bound to 
arise in an Institution the size of the 
University of Maryland." Having served the 
campus as the College Park Senate's Faculty 
Grievance Committee chair, Martin has some 
familiarity with faculty concerns. 

According to Mote, Martin brings "a 
wealth of experience in the academy.'' 
During the 20 years he served as a full-time 
faculty member in the College of Journalism 
(1969 to 1989), Martin taught, conducted 
research and held several administrative 
positions, including that of acting dean of 
the College in 1975, and again in 1979-80. 
Before joining the faculty at the University 

L. John Martin 

of Maryland, he served on the faculties of 
the universities of Florida, Nebraska and 

Martin also chaired the College Park 
Senate and, for five years, served on the 
Senate's Executive Committee. 

Faculty may contact Martin at 405-1901 

Tailored Talks Teach Safety Smarts 

Bad driving could directiy 
affect your performance at 
work for reasons that are pret- 
ty obvious, once you think of 

So could the little accidents 
at home and materials you are 
exposed to at work. The uni- 
versity, in an effort to make 
employees aware of the haz- 
ards present all around them 
every day, offers public safety 
presentations set up by the 
Department of Environmental 

"There are a lot of work- 
place injuries that can be so 
easily avoided with a little 
awareness. People should 
understand little things like 
the correct posture when 
using a computer," says Chris 
Benas, manager, industrial 

The DES presentations are 
specifically tailored for each 
department. Recently, at a pre- 
sentation for the staff of 
University Advancement, safety 
and health specialist Tom 
Shepich talked about topics 
like Internet safety resources, 
back safety, fire on campus, 
chemical safety and the right 
to know, driver safety and 
home accident prevention. 

"We provide different types 
of training by request. If any 
department has any desire to 
learn about a certain program, 
we provide them with the 
training," says Benas. 

The DES has been offering 

training programs since the 
mid- '70s. 

Mandatory classes are regu- 
larly offered to people dealing 
in hazardous material. These 
include classes on asbestos 
awareness, chemical hygiene, 
confined space, radiation safe- 
ty, and mandatory safety work- 
shops for laboratory staff. 
Training courses arc also 
offered online on subjects like 
bloodborne pathogens, in asso- 
ciation with Yale University. 

The department also pro- 
vides information on travel 
safety, ozone, heat index, air 
quality and child passenger 
safety, and makes booklets 
available on all these topics. 

The booklets include accident 
prevention checklists, tips on 
what to do in case of acci- 
dents, and important phone 
numbers, among other things. 

More information is also 
available at the department's 
Web site at 

Links to other important and 
useful Web sites for accident 
prevention and public safety 
awareness are also available 

Those interested in setting 
up safety training classes for 
their departments should con- 
tact the Department of 
Environmental Safety at 405- 

Signs for the Times 

The Department of Environmental Safety is currently 
Installing warning signs outside campus laboratories about 
potential hazards people might encounter inside die labs. 

Depending on the hazards present in each lab, like radioac- 
tivity, presence of human blood, microorganisms, infectious ele- 
ments, etc, special signs are being fabricated and installed out- 
side all the labs on campus, says Chris Benas, manager, industrial 

The need for the signs was felt, Benas says, because people 
entering labs need to be aware of the hazards they might 
encounter there. 

Also, the yellow signs labeled "Caution" standardize the look 
of the lab and provide a better Idea of what's going on inside. 
One of the most useful features of the signs will be that they 
will provide contact information on who to contact in case 
someone notices any leaks, spillage, etc. 

All the information on the signs will be provided at the DES 
Web site at <>. This, Benas says, will 
give campus police full access to information about all the labs. 

August 3 1, 1999 Outlook 7 

Five Faculty Honored as Distinguished Scholar-Teachers 

continued from page 1 

1 50 publications, including four books, 
a national curriculum and the co-edited 
series, Advances in Teaching and 

Graham says his passion for research 
and teaching are driven by two interre- 
lated goals: to understand why children 
have difficulty learning and to identify 
effective methods for helping them 
learn better. But he does not view this 
integration as something done only in 
die classroom. "I frequently share the 
findings from my research with parents 
and practicing teachers at both the 
local and national level," he says. 

In keeping with his growing reputa- 
tion as an international scholar, in 
January 1998 Graham received the Don 
Johnston Literacy Lectureship Award 
for career con- 
tributions to lit- 
eracy education. 

Not only 
does Linda 
Mabbs "possess 
one of the most 
beautiful and 
limpid soprano 
voices you are 
likely to find 
anywhere," as 
voice chair 
Dominic Cossa 
notes, but also 
she is a dedicat- 
ed and success- 
ful voice 
teacher. In addi- 
tion to private 
voice students, 
Mabbs teaches 
English diction, 
vocal literature 

and vocal pedagogy for graduate stu- 

Mabbs says music is "a craft learned 
by hearing and doing. It can't be 
learned by reading a book or going to a 
lecture. It must be handed down from 
one generation to the next by individ- 
ual teachers, most of whom were first 
performers in their own right "Working 
one-on-one with her students, Mabbs 
passes on the complex requirement of 
the art, one person at a time. 

It is Mabbs' thoughtfully intelligent 
approach in the studio and the creative 
course work she has developed, says 
School of Music Director Christopher 
Kendall, that has prepared her students 
to become discerning teachers. In addi- 
tion, her outstanding record of success 
in studio teaching is exemplified by 
two former students, Harolyn Blackwell 
and Gordon Hawkins, both of whom 
have gone on to major careers at the 
Metropolitan Opera and elsewhere. 
"Given the extremely competitive 
nature of the field, this is an impressive 
accomplishment; and there are other 
successful students as well," says 

Mabbs boasts an active and ongoing 
performance career of real distinction, 

Linda Mabbs 

says Kendall, with performances in the 
operatic, recital, oratoria, concert and 
chamber music media. Among these 
appearances are roles at the New York 
City Opera and the Washington Opera, 
two major venues. 

"By being actively involved with the 
profession, I am able to bring fresh 
insights back to the university and to 
our students," says Mabbs. "I can tell 
them what's out there and speak with 
authority about the rigors they will 
face. I can connect them to fine coach- 
es and teachers in New York or other 
places, and even bring some of these 
coaches and performers to College Park 
to give master classes." 

In addition, Mabbs' work with the 
curriculum has led to a total revamping 
of all course offerings, meeting times 
and teaching assignments. She has 

developed two new 
courses and rewrit- 
ten the syllabi for 
all of the 

voice/opera cours- 
es. "When questions 
regarding curricu- 
lum and advising 
arise, the voice fac- 
ulty invariably turns 
to Linda for 
answers," says 
Cossa. "She is a per- 
son of extraordi- 
nary organizational 
skills and a verita- 
ble storehouse of 
knowledge which 
she unselfishly 
shares with her col- 
leagues" he adds. 

Professor Arthur 
Popper clearly 
loves what he does and wants to share 
it with his students. The former chair of 
zoology and current director of the 
neurosciences program, has been a 
mentor and colleague to many students 
both at the undergraduate and graduate 

"He likes to know his students as 
people, and he makes a sincere effort 
to help them balance their professional 
and personal 

different levels, from freshman biology 
to Scientific Ethics (aimed at doctoral 
students and postdocs). It's clear he 
wants to share his passion with others 
In all courses, he says, he attempts to 
integrate the idea of research rather 
than his own research, 

"When I talk 
about neuronal 
physiology, I gen- 
erally talk a litde 
about the work 
of my colleague 
Richard Payne, 
and when I lec- 
ture on 

Mendelian genet- 
ics, I talk about 
the work of sev- 
eral of my col- 
leagues who 
work on fruit fly 
genetics," says 
Popper. These 
as Popper deems 
diem, don't 

allow him much Frederick Suppe 
detail about 

what faculty do, "but students do get 
the sense there are research opportuni- 
ties for them. The real fun of all this is 
that virtually every year I am able to get 
one or two of my students to actively 
seek out a faculty member I've men- 
tioned to do research in their labs." 

Talking about research in freshman 
lectures, says Popper, "helps me get 
across to students that the science they 
are learning is not static and strictly in 
a text book. I try to get the students to 
understand that these topics are the 
subject of active pursuit by scientists. I 
try to communicate the idea that many 
of the teachers they will encounter in 
biology courses at the university are 
the very people who are making the 
discoveries that are causing the infor- 
mation in the text books to change." 

Popper's care and concern for stu- 
dents extends beyond the subject mat- 
ter to issues which arise with new stu- 
dents and their adjustment to campus. 
"We often consult about ways to help 
solve student problems and link them 
with appropriate 

lives," says former 



doctoral student 

resources and 

Peggy Edds- 


services," says 
Robert Infantino, 

And, according 

director of 

to Professor 


Margaret Palmer, 


Popper really cares 

A passionate 

about teaching. "I 

learner, Popper 

consider it a trea- 

■Wir; , 

likes to take on 

sure that someone 

new things. He 

with his stature 



has been one of 

has never lost 

the leaders in his 

interest in the 


department of 

classroom, in stu- 


mastering multi- 

dents, and in mak- 


media applica- 

ing his classes 

. t>«. 



tions for both 

exciting," she says. 

■ . 

- J*rf <kXM 


lecture delivery 

Popper teaches 

and Web-based 

courses at three 

Art Popper 

course support. 

Frederick Suppe, of the philoso- 
phy department, is a distinguished 
philosopher and historian of science 
who also has had great success as a 
teacher and education innovator. 
According to philosophy department 
chair Michael Slote, Suppe's courses are 
"more highly rated 
than just about any 
other courses in 
our department." 

Exceptional is 
the term most fre- 
quendy applied to 
Suppe's courses 
and to him as an 
instructor. But his 
courses are also 
known as fairly 
demanding. "The 
ratings are a real 
testimony to his 
concern for stu- 
dents and his effi- 
cacy in conveying 
ideas," says Slote. 

One of 
Suppe's former 
undergraduate stu- 
dents, R. Douglas North (Class of 1995), 
says it was obvious when he first 
entered the classroom that Suppe was 
not a stereotypical professor. "Casually 
but neatly outfitted in combat boots, 
jeans and neo-tribal jewelry, he cap- 
tured my attention with his self-assured 
bearing and personable demeanor," says 

"Unsure of what to expect, it soon 
became clear that despite his relaxed 
appearance, his expectation of student 
mastery of difficult material was not 
going to make for an easy semester," 
says North. But what could easily have 
been "dry and oppressive lectures on 
scientific method became colorful dis- 
cussions within which the class materi- 
al acquired relevancy." 

North says Suppe shows profound 
interest in the progress of former stu- 
dents, seeing how they are developing 
and what paths they are taking. "He 
takes personal pride in each of his stu- 
dent's accomplishments," North adds. 

Colleague Raymond Martin, says 
Slote, once remarked "whatever Fred 
teaches sets the departmental scholarly 
standard for courses at that level in a 
given semester. His courses are chal- 
lenging and he gets students to perform 
at uncharacteristically high levels of 

In 1994, the Center for Teaching 
Excellence recognized Suppe as 
Outstanding Philosophy Teacher. In 
addition he has received two campus 
improvement of undergraduate instruc- 
tion awards, and one from the College 
of Arts & Humanities. 

8 Outlook August 3 1,1999 

for your 

events* lectures 

seminars* awards* etc 

The Perfect Host 

The Office of Information 
Technology (OIT) is now offering a 
web-site hosting service for campus 
organizations and departnients.The 
service provides up to 100 MB of 
disk space, three UNIX/FTP 
accounts, a cgi-bin directory, the abil- 
ity to set up password-protected 
pages, and RealAudio and RealVideo 
capabilities. In addition, service sub- 
scribers may access nightly statistical 
data and usage reports about their 
Web site, as well as access to the raw 
log files. 

The Web site host name may be in 
either the or the .org 
domain, which means the subscriber 
may choose the name he or she 
wishes to use (eg. <www.oit.>).The basic service costs 
$600 per year and additional ser- 
vices are available for an additional 
fee. The Web site can be augmented 
with Cold Fusion, on-line chat soft- 
ware, additional disk space and more 
UNIX/FTP userids. 

For more information on the Web 
hosting service, e-mail webhosting® or visit cwww.web 
hosting, umd . edu> . 

Booking a Discount 

The University Book Center is 
offering all full-time faculty and staff 
a 10 percent discount on textbooks 
purchased for persona] use, and a 20 
percent discount on all other mer- 
chandise excluding special orders, 
sale books, class/alumni rings, com- 
puter hardware and software, peri- 
odicals, discounted merchandise, 
stamps, health and beauty aids, food 
snacks and beverages. 

In addition, a discount will be 
offered at the following two Bames 
& Noble Superstores: Columbia/ 
Ellicott City, 4300 Montgomery 
Road; and Rockville, 12089 Rockville 
Pike, as follows: 

* a 10 percent discount off every- 
day prices of all books in the super- 
store except New York Times hard- 
cover bestsellers which are already 
discounted 30 percent. 

* a 10 percent discount off the 
everyday prices of maps, globes, 
greeting cards and everything else in 
the store except merchandise from 
the music department, special 
orders, gift certificates, multimedia, 
periodicals, cafe purchases and other 
special discount offers. 

Call For Nominations 

The President's Awards Advisory 
Committee is seeking nominations 
for the President's Medal and the 
President's Distinguished Service 
Awards. The President's Medal is the 
highest honor the College Park cam- 

for Sept. 3, in Room 1 100 Memorial 
Chapel from 10:30 a.m. to noon. 
Supervisors are encouraged to 
attend with their front-liners. 

Call campus visitor advocate 
Nick Kovalakides at 314-9893 by 
Aug. 31 to reserve your spot. 

Thieves at Work 

Numerous thefts of computers 
and other office equipment recently 
have been reported to university 
police. In many instances, thefts 
occur while work areas are left unat- 
tended and unsecured for short peri- 
ods of time. There also have been 
numerous instances of property 
(stereos, CD's, books, cellular 
phones) being stolen out of parked 

Help curb this activity by secur- 

College Park Senate Meetings; 
Fall 1999 

listed below is the schedule for the Fall 1999 College Park Senate 
meetings. The meetings will be held from 3:15 to 5:30 p.m. in room 
0200 of the Skinner Building. Please direct any questions regarding this 
schedule to Teresa Moore at 405-5805 or via e-mail at ,» r> c r -^ 

• Thursday, Sep, 30 

• Monday, Oct. 25 

• Thursday, Nov. 18 

• Monday, Dec. 6 




pus bestows upon a member of its 
own community and it is intended 
to recognize the accomplishments of 
an outstanding member of the uni- 
versity community who has made 
significant contributions to the 
advancement of the university. 

The President's Distinguished 
Service Awards recognize those 
employees who enrich the College 
Park campus through intellectual, 
social, cultural and service contribu- 
tions. Nominations for both cate- 
gories must be submitted by Sept. 3. 
The awardees will be honored at the 
fell convocation on Oct. 1 2. 

If you need another copy of the 
"call for nominations," please call or 
e-mail Sapienza Barone in the 
President's Office (405-5790, 

First Fridays Front-liners 

The free and fun-filled customer 
service refresher sessions, once 
known as, "4th Friday 4 Front-liners," 
have become "First Friday 4 Front-lin- 
ers" and are being offered on the 
first Friday of each semester and 
summer. Designed for those who 
meet and greet students, visitors and 
customers face to face and on the 
phone, the next session is scheduled 

ing unattended work areas, vehicles 
and property. Lock office and vehicle 
doors while away, even for short 
periods of time. Store property in a 
secure location and out of sight. 
Acquire special devices designed to 
secure expensive equipment, e.g., 
hardware that fastens computer and 
other equipment to fixed objects. 
Immediately report suspicious peo- 
ple (e.g., strangers milling around 
office areas and parking lots) or cir- 
cumstances to police (91 1 emer- 
gency; 405-3555 non emergency). 

Vou may request the University of 
Maryland police to conduct a 
Security Survey of your work area by 
calling 405-3555. Views 

At a breakfast presentation spon- 
sored by the Dingman Center for 
Entrepreneurship, Maryann 
Bastnagel, senior vice president and 
chief information office for Inc., discusses 
"From David to Goliath: Growing a 
Customer Base to Monster 
Proportions "The breakfast event 
takes place Wednesday, Sept. 15, from 
7:30 to 9:30 a.m. at the McLean 
Hilton at Tyson's Corner is a cutting 

edge online college textbook retailer 
that uses the latest technology to 
deliver its goods and services.Two 
tech entrepreneurs, Eric Kuhn and 
Tim Levy, armed with a potential 
"killer ap" turned their obsession 
into a very successful business. 
College students are now able to tap 
a few buttons on their computers, 
browse a listing of books for a par- 
ticular course, enter a credit card 
number, and in one to three business 
days, receive their textbooks for the 

Bastnagel will discuss the strate- 
gies and techniques used to facilitate 
the company's tremendous growth. 
Bastnagel is responsible for defining 
the technology strategies and deliv- 
ery infrastructure that enable the 
company's e-commerce business 

The company, which tested its 
web site at five local universities in 
the fall of 1998, increased sales more 
than tenfold during the next season. 
While selling books to students at 
nearly every school across the coun- 
try, currently fea- 
tures more than 300 colleges and 
universities on the Web site, offering 
students at these schools the value- 
add of course booklist information. 

Computer Consolidation 

As part of the reorganization of 
the Office of Information Technology 
(OIT), the computer operations com- 
ponents of the Academic and 
Distributed Services (formerly alTs) 
and the Operations and Enterprise 
Applications (formerly ACC) depart- 
ments are being consolidated in the 
A.V.Williams I Building. Both depart- 
ments are now part of OIT 

This consolidated facility will 
streamline operations resulting in 
improved services for faculty and 
students. As a result of the consolida- 
tion, location for retrieval of printed 
output or tapes will change. 

The changes for users of the facili- 
ty formerly located in the Computer 
& Space Sciences Building are: 

• The 3800 and HP printers will 
be moved. (The queue names for 
these printers include prl and csc-ps. 
Queue names for the printers being 
moved w LI not change.) 

• Output dispatch and tape 
library services have been relocated 
to the new dispatch area in 1299 

A . V. Williams B u ild ing . The dispatch 
facility in the Computer and Space 
Sciences Building (Room 1 340) has 

Questions should be directed to 
the OIT Help Desk (Computer and 
Space Sciences Building West Wing 
Room 1400) at 405-1500,8 a.m,- 
6 p.m., Monday-Friday during the fall 
and spring semesters (9 a.m. -4:30 
p.m. during semester breaks and the 
summer semester). 

The Help Desk also can be con- 
tacted by electronic mail at 
helpdesk® u mail . umd . edu .