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Full text of "The Western Union Telegraph Company, Rules, Regulations, and Instructions for the Information ..."

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THE 

^V^ E S T E R 3S" 




COMPAJ^Y 



BULES, REGULATIONS 

AND 

INSTBVCTIOJSS, 

FOR THE INFORMATIOX AND GUIDANCE OF EMPLOYES 

OF THIS COMPANY ONLY, AND NOT INTENDED AS 

AN ADVERTISEMENT, NOR FOR THE INFORM 

ATION OF THE PUBLIC, THE COMPANY 

RESERVING THE RIGHT TO CHANGE 
THEM AT THEIR PLEASURE. 



Notice.— Employes receiving this book, are ^required to carefully 
study and preserve it; and when leaviiig^.the Company's service, 
to pass it over to their successors. ■ ' * 

These rules supersede and take the p]a<5& of all rules and orders 
heretofore made or issued that conflict therewith. 



CLEVELAND : 

SAN FORI) & HAYWABD, PRINTERS, BINDERS AND LITaOGRAPHERS. 

1866. 



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Transi»ortation 
I. Lifirary 



niBECTOMS, 



J. H. Wade, Cleveland, 0. 

Hiram Sibley, Rochester, N. Y. 

Isaac Butts, " 

H. R. Selden, " 

0. H. Palmee, •' 

B. R. McAlpine, " 

Geo. H. Mumford, " 

D. A. Watson, " 

John Butterfield, Utica, N. Y. 

Alfred Gaither, Cincinnati, 0. 

T. T. EoKERT, New York. 



R. S. Burrows, Albion, N. Y. 
Ezra .Cornell, Ithaca, N. Y. 
Anson Stager, Cleveland, 0. 
N. Green, Louisville, Ky. 
Wm. Orton, New York. 
P. MoD. "Collins, " 
Cambridge Livingston, N. Y. 
Wilson G. Hunt, New York. 
E. S. Sanford, " 

D. N. Barney, " 



OFF I c Ens. 



J. H. WADE, 



Prfsident. 

V^ioE Presidents. 



|v. 



HIRAM SIBLEY, 
WM. ORTON, 

N. GREEN, 

0. H. PALMER, 

W. H. ABEL, 

T. HART ROCHESTER, 

E. CHAPMAN, 

MARSHALL LEFFERTS, - 

ANSON STAGER, Cleveland, 0., Gen'l Sup't Central Division. 

T. T. ECKERT, New York, - " " Eastern 

JOHN VAN HORNE, Memphis, Tenn. " " Southern " 

J. C. HINCIIMAN, Sup'T Metropolitan District, New York. 

WM. HUNTER, - Sup't of Supply Department. 

GEO. H. SMITH, - " of Check and Free Message Dep't. 



Secretary and Treasurer. 

- Assistant Secretary. 
Assistant Treasurer. 

- Auditor. 

Engineer, New York. 



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District Sup^ 

D. BROOKS, 
G. W. BALCH, 
T. B. A. DAVID, 
S. B. GIFFORD, 

E. P. WRIGHT, 
D. H. FITCH, 
GEO. T. WILLIAMS, 
JOHN F. WALLICK, 
R. C. CLOWRY, 
R. C. RANKIN, 
ED. CREIGHTON, 
L. G. TILLOTSON, 
A. G. DAVIS, 



ts of Central Division, 


Philadelphia, Sup'l 


1st District. 


Buflfalo, 


2d 


Pittsburgh, " 


3d " 


Syracuse, N. Y. " 


4th 


Cleveland, 0., '* 


5th 


Franklin, Pa., *' 


6th 


Cincinnati, 0., " 


7th 


Indianapolis, •' 


8th 


St. Louis, ^' 


9th 


Chicago, "' 


10th 


Omaha, '* 


11th " 


Siip't Erie Railway 


" 



Sup't Baltimore and Ohio 



District Sivp^ts of Eastern Division. 



JESSE HOYT, 
J. G. SMITH, 
J. S. BEDLOW, 
G. W. GATES, 
C. F. WObD, 
G. B. PRESCOTT, 
W. H. HEISS, 
W. 0. LEWIS, 



Halifax, N. S., 

Bangor, Me., 

Portland, Me., 

White River Junction, 

Boston, 

Albany, 

New York, 



Sup't 1st District. 

" 2d " 

" 3d 

" 4th " 

'* 5th 

" 6th " 

" 7th '' 

" 8th " 



District Suj^ts of Southern Division, 



J. R. DOWELL, 
J. W. KATES,- 
J. A. BRENNER, 

C. G. MERIWETHER, 
JAMES COMPTON, 
JAMES COLEMAN, 
THOMAS JOHNSON, 
GEORGE W. TRABUE, 
L. C. BAKER, 

W. L. DAVIS, 

D. P. SHEPHERD, 



Richmond, Va., Sup't 1st District. 



Lynchburg, *' 
Agusta, Ga., 


' 2d 


Mobile, Ala., 


' 4th 


Jackson, Miss., 


" 5th 


Memphis, Tenn., ' 


' 6th 


Corinth, Miss., 


" 7th 


Nashville, Tenn., 


' 8th 


Little Rock, Ark., 


' 9th 


Shreveport, La., 


' 10th 


Houston, Texas. 





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SUPERINTENDENTS AND MANAGERS 

OF 

It AIL WAY TELEGRAFH LINES 

WITHIN THE CENTRAL DIVISION. 



Alleghany Valley R R.Tel. Line, 
Buffalo & Erie " " " 

Cleve. & Pittsburg " " " 
Clere., Pains.& A. " '' " 
Cleveland & Toledo " " " 
Chicago & Milwau. " " ** 
Chic. & Gt. East'n " " 
Cleve.,Col. & Cin. " " " 
Central Ohio " " " 

Cin.,W. &Zane8. " " " 
Cin., Ham. & Day. " " " 
Dayton & Michigan " " " 
Dayton & Western " " " 
Detroit & Milwau. " " "■ 
Del. & Hudson Canal Co's Lines, 
Erie Railway Telegraph Lines, 
Erie & Pittsburg, " " 

Grand Trunk R. R. " " 

Harlem R. R. " " 

Hudson River R. R. Lines, 
Indiana Central " " 
Indianap's &MadisonR.R.Lines, 
Indianap's & Cincin'ti " " 
Jeffersonville R. R, Tel. Line, 
Lafayette &Ind'Jis R.R.Tel.Line, 
Lit. Miami & Col. & X. " " 
L.&F.andF. &L.R.R " " 
Louisv'le, N.Alb.&Chi. " " 
Mich. Sou'rn&Nor.Ind.R.R. '• 
Michigan Central " " 

New York Central " " 

Ohio & Mississippi R R. Tel. " 
Oil Creek " " " 

Penn. Central " " " 

(Division Operators.) 

Pitts., Columbus &Cin'ti R. R , 
Pitts., Ft. Wayne&Chi.R.R. " 
Pacific R. R. of Missouri, 
San., Mans, & New'k Tel. Line, 
Sand., Dayton & Cin. " " 
Toledo, Wabash&Wes'n " " 
Terre Haute&Richm'd R. R. " 
Terre Haute, Alton & St. L. " 



Thos. B. A. David, Pittsburg,Pa. 
John Desmond, Buffalo, N. Y. 
John Thomas, Wellsville, 0. 
T. G. Golden, Cleveland, 
Henry W. Stager, Cleveland, 0. 
Robert C. Rankin, Chicago, III. 
John P- Tenny, Richmond, Ind. 
T. J. Higgins, Cleveland, 0. 
R. W. Jones, Zanesville, 0. 
Geo. T. Williams, Cincinnati, 0. 
Geo, M. Lane, Dayton, O. 

(( U U (( 

C. S. Rogers, Richmond, Ind. 
Angus Fox, Detroit, Mich. 
Chas. Peterson, Honesdale, Pa. 
L, G. Tillotson, New York. 

D. H. Fitch, Linesville, Pa. 
H. P. Dwight, Toronto, C. W. 
G. W. Balch, Buffalo, N. Y. 

n u (< a 

Jno. F. Wallick, Indianap's Ind. 

W. W. Smith, Cincinnati, 0. 

Wm. Atwater, Jeffersonv'le, Ind. 

Jno. F. Wallick, Indianap's, Ind. 

T. D. Gibbons, Xenia, 0. 

W. L. Biggert, Louisville, Ky. 

J.C.Showerman, New Alb'y,Ind. 

Wm. Kline, Jr., Toledo. 0. 

M.D.Woodford, Kalamazoo Mich. 

A. L, Dick, Syracuse, N. Y. 

Chas. W. Temple, Vincen's, Ind. 

P. H. Dwyer, Corry, Pa. 
r Jesse W, Grouse, Phila. 
I A. R. Kieffer, Harrisburgh. 
j W. McCormick, Altoona. 
[John Suter, Pittsburg. 

Jas. B. McMullen, Steubenv'e 0. 

0. H. Booth, Mansfield, 0. 

K. McKenzie, St. Louis. 

James Lytle, Newark, 0. 

A, C. Frey, Sandusky, 0. 
W. A. Beach, Toledo, 0. 

Jno. E. Simpson, Indian'lis,Ind. 

B. F. Wellover, Terre Haute. 



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To the Officers, Managers, Operators, etc., 

of the Western Unioti Telegraph Company. 

The following Rules and Instructions are necessary'- 
to insure uniformity in all departments of the business 
of the Company, and to obviate the evils that threaten 
to seriously impair the business of the Company, and 
the reputation of those in its service. 

The attention of those who have had the benefit of 
time and experience in the details of the Company's 
business, is requested to the importance of strictly 
adhering to these Rules, and they are expected to urge 
upon the inexperienced employes, by example, as well 
as hy precept, an habitual and careful observance of the 
same. 

If any of these Rules seem to operate against the 
interest of the Company, you will report your opinion 
to the Secretary by letter, with the facts upon which it 
is founded. 



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EEOEIVING DEPARTMENT. 



1. A competent person to receive 

messages from the public must be in attendance 
at 7 o'clock A. M., from March first imtil No- 
vember first, and as early as 7J o'clock dur- 
ing the winter months. 

2. Messages for transmission must 

be written upon printed blank No. 2, under the 
conditions upon which this Company transmit 
all messages. If a case should occur in which 
this would be impossible, the Receiver will 
apply some paste to one of said blanks, and 

require the person presenting the 

message to attach the same permanently to the 
face of said blank, so as to leave the printed head- 
ing in full view and immediately above the mes- 
sage. The Receiver should not himself at- 
tach the message to the printed blank, except as 

stated below, but the person Offering the 

message should do it. if, however, a person 
presenting a message not wi'itten on blank No. 2 
should refuse to attach it to the blank, after the 



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10 

Receiver has applied the paste, he will offer to do 
it for the customer, with his assent — saying to him 
at the time, " I will do it for you, sir, if you wish," 
or w^ords of similar import ; and the Receiver will 
then make his private mark on it, so tliat at any 
time thereafter he can testify that he did it at the 
request of the customer. 

In case a party doing considerable business with 
the Company objects to complying with this rule, 
for the reason that he is in the habit of writing his 
messages at his place of business, and sending them 
to the office, or for the reason that it is troublesome 
and annoying, the Receiver may, in such cases, 
take one of the ISTo. 2 blanks and write under the con- 
ditions the following, viz : " It is understood and 
agreed that all messages hereafter taken from me by 
the Western Union Telegraph Company, are to 
be received and transmitted by said Company 
subject to the above agreement and conditions, the 
same as if each message was written thereunder 
and subscribed by me." This, signed by the part}^, 
and being properly dated, w^ill be sent by the 
Manager or Receiver to the Secretary at New 
York, retaining a copy of the same for reference. 

It is confidently expected that by treating all 
customers in a conciliatory and gentlemanly man- 



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11 

ner, each Receiver and Manager will be able, by- 
pursuing substantially tbe course above indicated, 
to obviate all objections tbat may be made to this 
rule, and induce a universal compliance tberewith. 
This rule is as liberal as a reasonable protection 
to the rights of the Company will permit, and im- 
plicit obedience thereto is enjoined. 

3. Whenever messages which have 

come over the line of any other Telegraph Com- 
pany, are offered by such Company for transmis- 
sion, the person presenting the message must be 
required to paste it, or write it on one of the No. 
2 blanks of this Company, under the printed con- 
ditions, and sign his name for the Company he rep- 
resents, under the line " Send the following mes- 
sage subject to above terms, which are agreed to!''^ 

4. And whenever messages which have 

come over the line of any other Telegraph Com- 
pany, are offered at points on this line not indicated 
by the tariff book or published tariffs of this Com- 
pany, as the proper place for such business to reach 
this Company's lines, or whenever messages are re- 
ceived by mail at any office to be forwarded by 
telegraph — or in case a person having received a 
message requests the same to be forwarded to any 
other office, in all such cases require pre-payment ; 



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12 

and in estimating the amount to be paid, include, 
as a part of the • message, the IlEnie Of the 

place where it originated, and the 

date, as the same appears on the message. Trans- 
mit such message in the same form as received ; 
then after the signature add, in a short form, the 
name of your office, date at which you receive it, 
and sufficient to indicate by what line, or in what 
manner the message comes to you. 

That there may be uniformity in practice, the 
following examples are given to be observed : 

If a message in the following form, viz : 

^^ Buffalo, Oct. 10th, 1865. 

John Brown, Geneva, N. Y. — 

Meet me here next Monday, at 10 o'clock in the 
forenoon. H. Smith." 

should pass over the line of another Telegraph 
Company from Buffalo to Rochester, and at that 
place be offered at our office for transmission to 
Geneva, the message would be received on the 
terms mentioned above, and transmitted in the 
following form : 

''Buffalo, Oct. 10th, 1865. 

John Brown, Geneva, N. Y. — 

Meet me here next Monda}^ at 10 o'clock in the 
forenoon, H. Smith." 

18 Rh 64 pd (By other line to Rochester, Oct. 10th.) 



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13 

Thus adding in and charging for, as a part of the 
message, the seven words and figures, " Buffalo, 
Oct, 10th, 1865," And in such case, the operator 
at Geneva, when writing the message for delivery, 
would not put the Rochester date at the top, as is 
the usual practice, but write it as received, at the 
bottom, immediately following the signature, as in 
the above example. 

If a message in the following form, viz : 
• " Medina, Ohio, Oct. 21st, 1865. 

George Smith, Mansion House, Buffalo — 
Your wife very ill — come at once. 

Hexry Davis." 
is received by mail at Cleveland, with a request to 
forward the same by telegraph to Buffalo, the mes- 
sage would be transmitted on the terms mentioned 
above, and in the following form, viz : 
"Medina, Ohio, Oct. 21st, 1865. 

George Smith, Mansion House, Buffalo — 

Your wife very ill — come at once. 

Henry Davis." 

16 H 105 pd (By mail to Cleveland, Oct. 22d.) 

Thus adding in and charging for as a part of the 
message the nine words and figures, ^^ Medina, 
Ohio, Oct. 21, 1865." The operator at Buffalo in 
copying the message for delivery, would put the 
Cleveland date following the signature, just as re- 
ceived, as in the above example. 



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14 

If a message in tlie following form, viz : 

"Buffalo, Oct. 8ih, 1865. 
Robert Rankin, Cleveland. 

Go to Milwaukee and await orders. 

Amos Brown." 

is received bj any other person, by telegraph or 
by mail at Cleveland, and a request is made to 
have the same forwarded by telegraph to another 
destination, under the above mentioned conditions, 
the message would be transmitted in the following 
form : 

"Buffalo, Oct. 8th, 1865. 
Robert Rankin, Chicago — 

Go to Milwaukee and await orders. 

Amos Brown." 
13 H 144 pd (Forwarded from Cleveland, Oct. 9th.) 

Thus adding in and charging for as a part of the 
message, the seven words and figures, Bvffalo^ 
Oct, 8, 1865." The operator at Chicago should 
copy for delivery in the form transmitted as in ex- 
ample. 

It will be understood that the date following the 
signature should conform to the time the message 
was received at the office forwarding the same. 

5. In all such cases of messages sent over 
an indirect route and subjected to repetitions that 



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15 

would have been avoided if put upon tlie direct 
line in the first instance, you will fill up and mail 
to the person sending the message, a notice in ac- 
cordance with the form given upon the last page of 
this book. Printed blanks for this purpose will be 
furnished upon proper requisition. 

6. It is important that these instructions 
should be strictly observed, so that this Company 
may receive a proper remuneration for the extra 
labor occasioned by such irregular m.essages, and 
be able to keep its accounts and checks correctly, 
and also enable other parties interested to trace 
messages in case of loss or mistake. 

7. In messages containing amounts 
or nnmberSj require the customer 

in every instance to write the message in w^ords and 

duplicate them in figures, but in such 

cases the figures are nOt to be counted or charged 
for. In such cases place the figures immediately 
following the word or words they duplicate or rep- 
resent. 

[Example : — Bought five (5) horses for six hun- 
dred (600) dollars. Sold four hundred (400) 
bushels wheat at two (2) dollars forty-five (45) 
cents.] 



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16 

8. All messages presented for trans- 
mission should first be carefully read and every 
letter clearly understood by the Receiver. The 
address should be scrutinized, and if not deemed 
sufficient, a more complete one requested, and any 
thing likely to be misunderstood or liable to occa- 
sion error in transmission mUSt be madO 
perfectly plain before being passed into the 
hands of the operator for transmission. 

9. Whenever the address of a person 

presenting a message is not well known, care should 
be taken to obtain it, and the samiC should be noted 
either in a book kept for that purpose, or upon the 
message to be sent. As a proper precaution, this 
should be done whether the message requires aii • 
answer or not. 

10. The time at which the message is re- 
ceived for transmission, should in all cases be in- 
dicated by the Beceiver conspicuously upon the 
margin of the communication. 

11. In counting the words, in all mes- 
sages, the following rules will be observed : 

Names of cities and places, when used 

to designate such cities or places, will be counted 



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as one word; for example — New Orleans, 

New York, West Troy. 

Words connected by a hyphen, a.s 

found in Webster's Dictionary, to be counted aS 
one word. Examples — to-day, rail-road, head- 
quarters, aid-de-camp. 

Names of persons and places, when 

given to things, must be counted according to the 

number of distinct words in each. 

Examples: — names of Steamers — Isaac Newton, 

two words ; Maid of the Mist, four words. 

Names of Hotels — Burnet House, tWO WOrdS ; 
United States Hotel, three WOrdS. 

When there are prefixes to sur- 
names, such as ^'Yan," "Mac" or "Mc," "Saint" 
or "St," "0," ''De," as in Van Rensselaer, McGreg- 
or, Saint Nicholas, O'Connor, De Witt, the whole 
name is to be regarded as One WOrd. 

12. No message must be telegraphed from 
dictation, or otherwise than from legible copy, 
which copy must be filed for future reference. 

13. Every message telegraphed, 

whether "frec,'^ "paid," or "collect," must 
be checked at the end with the number of words 



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18 

it contains. If "paid'* or "collect,*' the 

amOUIlt must be stated in the check, with the 

name or signal letter of the office where 

paid or to be collected. Thus, on a message paid 
in Buffalo, the check should be '' 10 Bu 50 pd," 
If to be collected, " Io'Bu 50 col." 

14. If a part of the tariff is for 

" other Lines/' the amount for '' this Line " 
should be first stated, and then the amount for 
" other Lines." Thus, on a message paid or collect 
in Buff'alo " 10 Bu 50 and 25 pd,," or " 10 Bu 50 
and 25 col." 

15. Whenever more than one sig- 
nature is attached to a message, count all initials 
and names, except the last signature, as a part of 
the body of the message. 

16. Whenever a message is to he 
dropped in the Post Oflace at its place of 

destination, the Manager or Receiver will collect 
the postage and add the amount to the regular tariff" 
check. The office receiving the same for delivery 
will be careful to affix the required postage 
stamp before dropping it in the Post Office, and 
take credit for the same in the monthly Report, as 
** miscellaneous expenses," with other postages paid 
during the month. 



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19 

17. All large offices should keep a Blot- 
ter, in which should be briefly entered, at the 
time of receiving, every message received 
for transmission. 

18. No message on the business of 
the person sending it must ever be 
taken, unless pre-paid. 

1 9. No message addressed to a tran- 
sient person, or one absent from home, must 
be sent " to collect," unless the amount of tariff 
is guaranteed by a responsible party. 

20. Nor must any other kind of mes- 
sage whatever be taken to send " collect," unless 
guaranteed by a responsible party, except the 
same is known to be a reply to a message requiring 
an answer. 

21. Whenever messages requiring 

answers are offered by transient persons, it is 
proper for the Receiver to request and secure pay 

for the answer in advance, charging the 

rate for a single message of ten words. In such 
case the original message should be marked " 33," 
indicating that the answer of ten words has been 
or will be paid for at the office originally sending. 



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20 

22. Care must be taken in preserving 
and filing away messages which have been trans- 
mitted, in order to make reference thereto easy and 

expeditious. Each day's business should 

be kept separate — every message therein filed with 
a number corresponding to its entry on the Regis- 
ter Book, At the close of the month, each day's 
business plainly marked, should be enclosed 
together, and the same properly labelled. These 
packages must be retained at least tWO years, 
after which they will be disposed of as the Division 
Superintendent may direct. 

23. The Manager of an ofllee is held 

accountable for, and is responsible to the Com- 
pany for all property and supplies whatsoever 
in or belonging to his office — for all money 
received, and for all transactions involving the 
payment of money, in the regular and legitimate 
business of the office, except that at large offices, 
where a cashier may be appointed by the 
Company, he will be held responsible for 
the money, and all money transactions. No 
Manager or other office employe is author- 
ized, but, on the contrary, is prohibited from 
contracting any debtS Or obligations on ac- 
count of this Company, except by direct autlior- 



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21 

ity in writing of the General or District Su- 
perintendent. 

24. Managers ^re expected and required 
to prevent loss and waste of stationery, office 
supplies, line repair material, fuel, liglit, &c., and 
to exercise the same care of office furniture and 
other property in their charge, and the same rigid 
economy in management as would be expected of a 
prudent business man in conducting his private af- 
fairs. Departure from this rule will be considered 
sufficient cause for a change in the management of 
an office, 

25. Payment of salaries should be 

made at the close of each month. 

26. No responsibility will be as- 
sumed by this Company for the delivery of 

any message boyond the limits of ordin- 
ary office delivery. Managers may, upon 
receiving a deposit of money sufficient to cover all 
expense, undertake to have messages delivered by 
special messenger from any point at which this 
Company have an office. 

27. Branch offices, in any place, are re- 
quired to report to the Manager of the main office 
therein, and abide by all rules and regulations re- 



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22 

specting the ordinary transaction of the business 
of the main office— produce daily original copies 
of all messages which have been sent — copies of 
all messages received — and account to him daily 
for all moneys taken in the transaction of business. 

28. AH communications from Mana- 
gers of offices, relating to the business of the Com- 
pany, should be addressed to the District Superin- 
tendent. 

281-. All messages to or from points on 
the lines of Telegraph Companies with which 
this Company exchanges business, must be ac 
companied in their transmission by the name of 
the office at which it leaves this line, or at which 
it reaches this line. 

For example— k message from Sprmghe.d, 
111 may reach this line by the lines of the Illi- 
nois & Missouri Telegraph Company at either 
Chicago o-r St. Louis. If by way of Chicago, 
the address should be transmitted thus : '' From 
Springfield, III, via CUcagor If by way of St. 
Louis, thus : " From Springfi-eld,- III, via St 
Louis. ^"^ '-' 



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23 



OPERATING DEPARTMENT. 

29. Persons employed in the Ope- 
rating Department are expected to conform 
to siicli rules and regulations respecting working 
hours, meal times, etc., as may be deemed m^ost 

conducive to tiie prompt transaction of 
business. 

30. At oJOaces where more than one 

operator is employed, meal Lours should be so 
arranged as to have at loast OnO half the 

force on hand during meal times, and 

in no case must the offlce be left without 
an operator in attendance during busi- 
ness hours. 

31. Absence from duty, without spe- 
cial permission from the District Superintendent, 
will not be tolerated. 

32. At oflaces where a line repairer 

is stationed, and trains leave at an early hour 
between daylight and the usual hour for opening 
the -office, an operator must be especially detailed 
to test wires, and notify repairer, if necessary. 



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in order to place, lines in working order at tlie ear- 
liest practicable moment. 

33. The chief operator at all terminal 
points, will be expected to test wires, and ascertain 
tlie location of any interruption to tlie circuit, and 
to give directions for making temporary repairs.— 
Operators at intermediate offices will report to and 
promptly obey any instructions from liim, and are 
expected to use diligence in doing any tiling re- 
quired to place Avires in working order in the 
shortest possible space of time. 

34. Care must be taken in the use 
of wires upon which Rail Road busi- 
ness has preference, not to hinder or delay 
important Railroad communications. Operators 
should make themselves conversant with signals 
used upon different Railroad lines to indicate train 
orders, or any other important communications, 
and they must be respected accordingly. Strug- 
gling for circuit is never admis>sible. 

35. The Chief Operator will be held 

strictly responsible for the good condition of the 
main battery at all times. If practicable, it should 

never be wholly taken down, but cleaned 

and renewed by sections. Whenever it becomes 



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necessary to remove the main battery entirely from 
the Hnes, offices must be notified ; and in case rail 
road Hnes are worked by it, reference had to their 
convenience. 

36. As a safeguard, the main battery 
must be thoroughly examined immediately before 
closing office for the night, to see that no interrup- 
tion is hkely to occur from imperfectly soldered 
connections or other cause. 

37. It Will be the duty of the chief 

operator, or his assistant, at all main, terminal 
or repeating offices, to keep a daily record of all 
difficulties, interruptions or incidents occurring in 
the working of lines. 

38. All messages must be transmitted as 
they are received, NO abbreviations must 
be used excepting in office communications. When 

periods and other punctuatioii marks 

are used, care must be taken to transmit them 
precisely as contained in the original. A period 
after the address, dividing the same from the body 
of the message, must always be inserted. When 
obscure or diflBcult words appear in messa- 
ges, the transmission must be slow 

and distinct, and if an error is likely to occur, 



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the obscure sentence or diflBLcult word 
or words must be repeated after the 
check. 

39. Operators will use extra cau- 
tion in the transmission of proper 
names. Write the names slowly, 
and make double the usual space be- 
tween the initals. 

40. Words containing spaced let- 
ters, like C. O. R. Z., &C., should be 
transmitted with cautjon. Make such let- 
ters plain, separate and distinct. 

4 1 . Before opening the key, adj ust the 

relay carefully, particularly in wet weather, to make 
sure that some other office is not using the line. 

42. Before commencing to send a 

message to an office w^hich receives by register 
paper, always make a few dots, to enable the re- 
ceiving operator to adjust his instrument. 

43. In working with inexperienced 
operators, write slowly and plainly, 
and be sure that the message is un- 
derstood. A good operator will not be known 
entirely by the swiftness with w^hich he dispatches 



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business, but to a great extent by tlie Care and 

safeguard against error wiiich be practices. 

44. Operators not perfectly com- 
petent to do so, are warned against attempting 
to receive messages by sound. A careful person 
will always run the Register paper as a safeguard. 
Never guess at a word ; better bave it repeated 
many times tban make a mistake. 

45. No message will be considered as bav- 
ing been properly received, and no operator will 
allow a message to pass tbrougb bis bands, with.- 

out first counting the words, compar- 
ing the check, and otherwise satisfy- 
ing himself it is correct, 

46. Whenever a message bas been 

received, in wbicb an error is supposed to bave 
occurred in tbe transmission — tbe number of words 
not corresponding witb tbe cbeck, or otberwise — 
tbe Manager or Chief Operator may, at bis discre- 
tion, cause tbe message to be delivered to tbe party 
addressed, witb a notation tbereon, stating tbat tbe 
message is tbus delivered, subject to correction af- 
terwards. In sucb cases a copy of tbe message 
must be retained, and tbe utmost dispatcb used in 
securing correction. When tbe delay iS Only 



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temporary, and not affecting tlie value of the 
message, it will not be delivered until corrected. 

47. Great care must be taken to avoid 

the duplication of messages. In all cases of the 
dehvery of the duplicate copy of a message, the 
word *' Duplicate '' must be distinctly written 
across the face. 

48. Office messages relating to correction, 
loss, or anything affecting the value of a message, 

shall have preference over any other 
business, and in no case must an of- 
fice message be destroyed or wilfully 

delayed in transmission. When office messages 

are needlessly sent, or unnecessarily 

worded, the same should be reported to the Su- 
perintendent. 

49. The transmission of messages 

should include the number of the message and the 
day of the month. The name of the place from 
which the message originates, and its destination, 
must be written out in full, whether pas- 
sing through a repeating office or not.- The 
name of the State must accompany the 
name of place in the address, in all cases, 
except the names of the leading commercial cities 



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of tlie United States, such as New York, Philadel- 
phia, Boston, Cincinnati, Chicago, St. Louis, and 
San Francisco. 

50. Extraordinary care must be ex- 
ercised in sending and receiving Repeated or 
Insured Messages. The original message 
should be plainly written, and the Operator 
sending it must be certain that it is read COr- 
rectly when transmitted. The Operator who 
receives it, mUSt COpy it plainly, and 
then repeat it back over the sanie circuit be- 
fore doing any other business. If the message is 
to be forwarded beyond the circuit on which it 
originates, the Operator who receives the message, 
(after being satisfied of its entire accuracy) will 

himself transmit the message over 

the next circuit, and will not be relieved 
from the responsibiHty of such message till re- 
peated back from the ofllce to which 

he transmits it. a memorandum of the 
time and the circumstances attending the receiving, 
transmission, and repeating back, should be writ 
ten upon the margin by the Operator, and prop- 
erly filed for reference. This repetition is required 
for the protection of the Company from loss or 
error, and is not intended to be repeated back from 



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the place of destination to the point at which it 
originates, for the information of the customer, ex- 
cept in .cases of specially Insured Messages. 

51. It will be observed, by reference to 
printed conditions on blank No. 2, that a distinc- 
tion is made between Repeated and Insured 

Messages. In the transmission of the latter, all the 
directions relating to the treatment of Repeated 
Messages will be observed, and in addition thereto 
further precautionary directions in relation to In- 
sured Messages will be hereafter given. 

52. Blank Policies, signed by the Super- 
intendent, will be prepared and distributed to Man- 
agers, to be used in case senders of messages may 
wish them specially insured, (in addition to 
repeating,) for an agreed amount of risk. Full 
instructions on the subject of such special insurance 
will accompany such poHcies. Until such policies 
are distributed to offices, no person except the Su- 
perintendent is authorized to make SUCh, Special 

insurance. 

53. Whenever an insured or a "re- 
peated" message in course of transmission, 
is stopped at a repeating office, in consequence of 
the interruption of a wire over which it must pass 



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to reach its destination, and the delay is Hkely to 
be of long duration, the office from which it was 
originally sent should be promptly notified 
of the fact. 

54. No Operator shall be deemed entitled 

to work upon ono wiro or instrument 

only, to the exclusion of others ; but will be ex- 
pected to answer calls or send messages upon 

any other instrument or wires, when 

necessary and not engaged with other duties. 

55. Profane, obscene, or other ungentle- 
manly Innguage upon the part of operators, will 
not be allowed upon the wires under any Clr- 
CUmstanceS, nor in the offices of this Com- 
pany. 

56. Persons not directly connected 
with the Operating Department, can- 
not be allowed within the operating room. Ope- 
rators should recognize the necessity of rigid en- 
forcement of this rule, so far as not tO invitO 
their friends inside the office ; and strict pri- 
vacy of all messages must be observed, 

57. Inasmuch as errors in messa- 
ges are almost always made by the receiving ope- 
rator, he will, as a rule, be held responsible for all 



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such errors. He will therefore see the necessity of 
extreme care, and in all cases when he has any 

doubt, use the means in his power to be 

certain that he is correct. 

58. When calling an ofllce, the office 

calling will sign the office signal at short intervals. 

59. When leaving the Ofllce tempor- 
arily or for the night, the main line must be cut 
off from the instruments. This, however, should 
never be done without examining the switch or cut- 
off, to make sure that circuit is complete through it. 

60. The ground wire at intermediate 
offices must never be used except in cases of breaks 
in the wire, and then only long enough to enable 
an office to do the business in hand, after which it 
must be instantly removed, first notifying the end 
office. 

61. The ground wire must never be used 
as a protection against lightning. During heavy 
storms, the main wires should be securely cut off 
from instruments. 



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FREE MESSAGES. 

62. In order to relieve the wires of 

tlio pressure of free business, and of any improper 
use thereof, the messages of an UI10flB.Cial 
ChdirECter, to and from employes of the Com- 
pany, must be restricted to their OWD. Urgent 
social messages, and in every case such mes- 
sages shall be approved by the Manager 

of the office from which it is sent. The copies 
of such messages to be regularly filed with the free 
messages. 

63. The Official Correspondence 

over the wires between Managers, Operators, and 
other employes of the Company, must be limited 

to matters of an urgent nature and that 
will not bear the delay of the mail- 
Use the mail for all matters that w^ill not suffer 
by the delay. 

64. Messages for Theatres, Shows, 

Concerts and places of amusement of any kind, 
will in no case be transmitted over the wires of this 

Company without payment of the usual 
charges. 



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65. Whenever the Manager of an 

office has reason to suppose tJbat an individual 
holding the franking privilege is niaking an 
improper use thereof, bj transmitting busi- 
ness messages for purpose of private speculation or 
otherwise, it is his duty to notify his Superin- 
tendent of the fact. 

66. When any message entitled to 
be transmitted free of charge is to be 

sent, and the reason for being free is not well 
known, it should be stated in w^ords following the 
check. When this requirement is not observed, or 
when the reason for being sent free is deemed in- 
sufficient, the Receiver will be held re- 

sponsible for the usual tariff charges on such 
messages. 

67. Thenumber of words contained in 

a free message, will be stated by the Receiver at 
the end of the message, and the number will in all 
cases be transmitted by the operator. 

68. At the end of the month, each 

office will be required to make up a statement 
showing the aggregate amount of free business 
done, and the total number of free messages sent, 
for any individual, Railroad, Transportation, Ex- 
press, or other Company, which, with the originals 



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of all of such free messages sent during the 
month, must be forwarded to the District Super- 
intendent with the . regular Monthly Report. The 
amount of tariff which would have been charge- 
able had the message been paid for, and the reason 
for sending such message free, must be endorsed 
upon the margin of the message before being sent 
to the Superintendent The package enclosing the 
free messages must be plainly endorsed with the 
name of the Office from which sent. 

69. Repeating Of9.CeS will separate the 
*'local"free from the "through" free, properly endorse 
each package, and send all to the Superintendent. 
The " local " messages will include only the local 
messages sent ; the " through " will include all 
free messages repeated at the OfSce. 

70. Offices on Railroads upon which 

there is a wire devoted exclusively to Railroad 
business, are not required to send to the District 
Superintendent messages upon Railroad business 
between local points on said wire ; but messages 
destined for points off that Road passing over any 
other portion of the Telegraph Company's lines, 
should be included ; or a copy thereof, if it is de- 
sirable to retain the original for reference. 

These rules will not apply to " Office Messages." 



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71. Managers are directed to see that 

the free privilege authorized by any pass is strictly 
confined to the perSOn and places named in 
the pass, and that the pass lias not expired. 
All passes hereafter issued will be limited as to the 
territory to which they apply and to the time they 
are to run. The pass is nOt transferable, nor 
intended for use, except by the individual himself. 

These rules do not apply to messages of 

the President, Vice President, Secretary, General 
Superintendent, District Superintendents, Auditor, 
or to messages relating to the Supply Department. 



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DELIVERY OF MESSAGES. 

72. A copy of the message to be delivered 
must in all cases be retained in the office, except 
when otherwise ordered by the District Superin- 
tendent. 

73. All messages received for de- 
livery should be carefully read, to ascertain if 
an answer is required, and if requiring an 
answer, diligent effort should be made tO 
obtain it. The word " Answer " or " Reply " 

must be plainly marked upon the En- 
velope, and the Messenger be required to either 
obtain the answer or return to the office a 

sufficient reason in writing for not ob- 
taining it. If no answer is returned, the Manager 
or Delivery clerk will write the reason therefor in 
the Delivery Register for future reference. * Mes- 
sengers must in all cases be supplied with blanks 
No. 2, on which answers can be written. 

74. A receipt must be obtained for 

every message delivered, which must be carefully 
kept for future reference. In case the person ad- 
dressed cannot be found, the reason in writing 



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must be given by the Messenger, and the factS 
investigated by the Manager of the office.— 
The Messenger must in nO Case be allowed to 
enter messages in the delivery book, nor to write 
the reason for non-delivery upon the message itself; 
this must be done by the Delivery Clerk. 

V 5 Extraordinary pains must be taken 
with Repeated or Insured Messages.— 

Personal delivery should be made, if practicable. 
Otherwise, to the Clerk or Agent of the party, if 
at his place of business. If his place of business 
be closed, then delivery may be made at his resi- 
dence to the party, or to some member of his fam- 
ily of mature age, unless he has directed otherwise, 
as provided in next rule. 

76, In order to facilitate the deliv- 
ery of messages after business hours, business 
men and others likely to have messages, should be 

requested to name in writing the place 
at which they wish messages deliv- 
ered, other than at their place of business. (See 
printed form No. 28, following these rules, which 
should be preserved.) "Whenever messages cannot 
be delivered, in addition to notifying the office 
from which it was sent, notice should be sent 
through the Post Office to the person addressed. 



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(see printed form No. 26, following these rules,) 
but the message itself should be retained in the 
office until the close of the month, when copies of 
all undelivered messages, whether paid or collect, 
will be made and sent to the District Superin- 
tendent with monthly report. 

77. Pre-paid Undelivered Messages 

must be enclosed separately, having endorsed 

upon each the reason for non-delivery, 

and plainly marked " Dead Messages " upon the 
wrapper, with the name of the place from which 
sent, and retained at the office for reference, unleSS 

otherwise ordered. 

78. Undelivered ''Collect'' Messages 

will be enclosed with monthly report to the Super- 
intendent as vouchers, endorsed with the reaSOn 

for non-delivery. 

79. Every Ofi3.Ce averaging more than 
twenty-five received messages per day, is required 
to keep a delivery Register Book, in addition to the 
Messengers' Receipt Book. The former must con- 
tain a record of every message received for de- 
livery; the time received and sent out; the num- 
ber ; the person addressed ; the name of Messen- 
ger, and the fact whether an answer is 

required or not. Blank books for this pur- 



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pose can be obtained from the District Superin- 
tendent At smaller oflOLces, notations of 

these facts must be made upon the copy of the 
message retained in the office. 

80. The success of the business, and 

the credit of the Company largely depend upon 

the promptness with which the busi- 
ness is done, and no branch of it requires 
greater energy, care and promptitude, than the 
delivery of messages. Especial care and 
watchfulness on the part of each Manager is re- 
quired against delay in this respect. 



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GENERAL EULES. 

81. For information in relation to Rates 
of Tariff, and other matters not fully understood, 
Office Managers will apply to their District Super- 
intendent. 

82. A careful estimate of articles 
required for the succeeding quarter 

must be made with the report for the last month 
in the quarter for which the office has been supplied, 
and accompanying the same report, an inventory 
of all the property of the office belonging to the 
Telegraph Company, including office supplies. 

83. Managers are prohibited from 

purchasing stationery and other ordinary office 
supplies. All such articles will be furnished from 
the Supply Department, on requisition of Managers 
sent to District Superintendents. 

84. Supplies for branch oflices will 

be drawn from the Main OflB.Ce in the same 
place, and receipts taken for the same, which will 
be returned as vouchers. 



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85. All instrumeiltS, relays, keys, switches 
or parts of same not in use, and all refuse zinc and 
copper from main or local batteries, and other prop- 
erty not in use, must be reported to the District 
Superintendent, quarterly, at the time of making 
requisition for supplies, stating number, kind or 
quantity of each. The Superintendent will then 
direct what disposition shall be made of the same. 

86. Transfer of any article belonging 

to the Company must not be made from one office 
to another, nor must any article be sold or disposed 
of by any Manager, Operator, Repairer, or other 
person, without specific directions from the Super- 
intendent. 

87. It is indispensably necessary 

that there should be uniformity in the mode of 
making out Monthly Reports. The receipts and 

expenditures must be carefully Classified, 

and entered under the proper heads on the face of 
the Report. 

88. The Tariff rate should be observed in 
entering messages in the Register Book, and 
not the amount stated in check when it variCS 

from printed tariff. 



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89. At the end of each day, all messages 

sent or received by Telegraph must be carefully 

sorted, placing those sent to or received 

from each office together, and then regis- 
ter tbose for eacb ofiSce by themselves, in alpha- 
betical order, and foot the amount of each 
office by itself. 

90. The amonnt paid or received at 

the office keeping the Register, will be entered in 
the column headed "Receipts." The same 
sum will be entered in the column " Other 
offices check this." The amount paid or to 
be collected at other offices will be entered in 

the columns " This officc chocks Other 
offices." 

91. Whenever a Telegraph Line not 

belonging to this Company, has an office to which 
a sum is paid for forwarding business, the same 
must be entered in the column headed " Paid 
other Lines." And when any sum is received 
from such office for forwarding business, it must be 

entered as "Received from other Lines." 

92. At the foot of each day's busi- 
ness in the Register, may be entered the sum 

total "for this Line," and "for other 

Lines " paid at the office keeping the Register. 



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93. As soon as the business of each 

day is registered, the checks must be posted into 
the Check Ledger. For instance, " Buffalo " 
must enter under " AkrOU," against the day of 
the month, the sums, if any, which Akron ought 
to check Buffalo that day, and also what Buffalo 
checks Akron; and so of all other offices with 
which it has had any business that day. 

94. In all places where there is a 

Bank receiving deposits. Managers of offices 
whose daily cash receipts exceed ten dollars, will, 
unless otherwise directed, deposit in such Bank 
daily, in their name, as " Office Manager of The 
Western Union Telegraph Company,'* all the cash 
on hand at the close of banking hours, giving 
preference, in all cases, to National Banks, when 
practicable. If the daily cash receipts are less than 
ten dollars, then such deposits will be made as often 
as the accumulated receipts amount to ten dollars. 
It is expected that Managers will be able to make 
arrangements with such deposit Bank to allow a 
reasonable rate of interest on daily balances; or if 
in some cases the deposits should not be sufficient 
to justify a claim for interest, then to arrange with 
such Bank to pay the balances, which are to be 
remitted to the Treasurer, from time to time, in 
New York exchange. 



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95. A Montllly Report of the business 
of the office must be made up by the Manager, at the 
close of each month, and be forwarded to the Dis- 
trict Superintendent not later than the third 
day of the next succeeding month, 

accompanied by vouchers for authorized expendi- 
tures. Such Report will contain an Account Cur- 
rent — a statement of any uncollected accounts, 
with list of the debtors alphabetically arranged, 
and the amount due from each, and a separate list 
of the debts which accrued prior to the month re- 
ported, and such other information as may be 
required by the blank form of report which will be 
furnished. Managers will also at the same time 
forward a Monthly Check Report, showing in detail 
the amount charged to their office by other offices, 
and the amount charged' by them against other 
offices. 

96. All OjQ3.ce Balances due the Com- 
pany are subject only to the order of the Treas- 
urer, and the Manager will remit at the close of 
each month, direct to the Treasurer, (unless oth- 
erwise ordered) the entire receipts of the office for 
such month, except such sums as may be expended 
by order of the District Superintendent for fixed 
salaries of office employes, and other strictly neces- 



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sary office expenses, such as office rent, light and 

fuel, (See Rule No. 111.) No Other pay- 
ments, advances or disbursements will be made 
by Managers to any person, or for any purpose, 
except by order of the Treasurer. No Balan- 
ces will be allowed to remain unpaid after the 
end of each month, but each months business must 
be promptly closed up and settled by itself. 

97. Remittances to the Treasurer 

will in all cases (unless otherwise directed) be made 
by Express, in Greenbacks or National Bank bills, 
or by Mail, in Bank Draft on New York, payable 
to the order of the Treasurer. When made by 
Express, Managers will take receipts for the same, 
and promptly inform the Treasurer by Mail, of 
date and amount of remittance. An explana- 
tory letter must be enclosed with cvcry 

remittance, (whether by Express or Mail,) stating 
on what account the remittance is made. When 
money is sent by Express, the amount must in all 

cases be plainly endorsed on the envel- 
ope. Promptness in forwarding Reports to Dis- 
trict Superintendents, and remittances to Treasurer, 
is enjoined on all Managers. No person will be 
retained in charge of an office who is remiss in 
these particulars. 



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98. At the end of the month the 

checks must be footed and entered in the Monthly 
Report of Checks, against the name Of each 
OflBLce, and the same sent to the Superintendent. 
Thus, if according to Buffalo Report, Cleveland 
should check Buffalo ^' For this Line, $40 ;** For 
other Lines, |20"; and Cleveland checks Buffalo 
the same, it may be presumed they are right 

99. In addition to the Receipts for 

Telegraphing, debit the office in the Monthly Re- 
port with all money received during the month, 
and state from whom received.' 

100. No credit will be allowed in the 

Monthly Report for any expenditure which has not 
been actually paid. 

101 . In expressing messages, be care- 
ful to ascertain that the amount paid out does not 
exceed the sum received therefor at the office from 
which the message was sent. 

102. All money received for ex- 
pressing messages at other points, must be 
shown separately on the face of the Monthly Re- 
port. 



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1 03. Whenever the balance of Month- 
ly Report is in favor of an oflSce, bring forward 
such balance in the succeeding report, at same 
time debiting the amount received from the Treas- 
urer in payment thereof. 

104. Send a voucher for every expenditure, 
numbered to correspond with its entry on the 
Monthly Report sheet. Vouchers should in every 
possible case be rendered upon the blank forms furn- 
ished by this Company. Employes will be care- 
ful to keep themselves supplied with the necessary 
blanks therefor. 

105. AH vouchers' must be made out in 
a careful and explicit manner before payment, 

so that each voucher shall clearly and fully explain 
itself. Vouchers in pencil mark are absolutely pro- 
hibited. 

106. Vouchers receipted by "his mark," must 
be witnessed by some person other than the one 
disbursing the money. Vouchers receipted "for," 
or by any person other than the one to whom the 
account is due, shall be accompanied with the writ- 
ten order of the person to whom the money is due, 
showing authority of the person to receipt " for." 



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107. Vouchers bearing alterations 

of figures or amounts will be rejected. The 
amount covered by the receipt to any voucher 
must be v^^ritten in such receipt in jrords, not fig- 
ures. ' 

108. Service vouchers must give the full name 
of the person or party paid — must state the occu- 
pation or kind of service rendered — the location or 
place where the service was performed — must give 
the dates f rom and tO, inclusive, for which ser- 
vice is paid, and the rate per day or month. When 
a payment is made for a part or fraction of a 
month, the number of days also should be 
given as well as the dates. Care should be ob- 
served to date the payment of each voucher.' 
Time for which service is rendered, 

must be computed according to the actual number 
of days in the month in which service is performed, 
and parts or fractions of any month in proportion 
to the whole number of days such month contains, 
whether it be 28, 29, 30, or 31 days. 

109. All employes of this Company, who 
are authorized to disburse the funds of the Com- 
pany, shall do so only in an ofiicial capacity, under 
their ofiicial designation. 



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110. No person will be re-imbursed for money 
paid out except the account for same shall be ac- 
companied by sub- vouchers from the person or 
party to whom the amount or amounts have act- 
ually been paid. 

111. Managers are specially prohibi- 
ted from paying out any money for office furniture, 
repairs, supplies, or for any other purpose, except 
to pay fixed monthly salaries of employes, rent of 
office, light and fuel, and the few small contingent 
items of expense which may be absolutely neces-, 
sary — and they must take receipts from every per- 
son to whom they pay money, and return such re- 
ceipts with their monthly reports as vouchers. 

1^2. Send no counterfeit, uncurrent or 
broken bank bills, and as little fractional 
or postal currency as possible. 

113. When called upon for expla- 
nation of differences in receipts or check 
errors, prompt attention must be given to them, and 
be careful to observe the clear and explicit direc- 
tions printed on the back of the Check Audit 

Sheet. No ncgloct of this very impor- 
tant matter will be tolerated, it is 

only by a zealous and immediate attention that 



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discrepancies, (sometimes unavoidable), can be cor- 
rected. 

114. Whenever a Manager vacates 

his oflBce during the month, he will settle his ac- 
counts, and pay over to his successor all the funds 
in his hands, and send report of such settlement 
with the receipt of his successor for money paid 
and property delivered to him. 

115. If any repair or other extraordin- 
ary expenditure is necessary in an oflfice, the Dis- 
trict Superintendent must direct it in writing, giving 
particular instructions on the subject, limiting the 
cost; then, after the work is done, the Manager 
will obtain a true account of the same, and forward 
to the Superintendent for adjustment. 

116. No charge for increase of salaries 

will be allowed, unless accompanied by the authority 
of the General Superintendent. 

117. Whenever the Manager of an 

0JB3.Ce obtains satisfactory evidence that a message 
has failed, either in the transmission or delivery, or 
by reason of an error arising from any fault of the 

Company, the amount originally re- 
ceived for transmission only may be 

refunded, in which case a receipt will be taken for 



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52 

the amount, which, together with the message and 
an explanation of the fact, will be forwarded with 
next Monthly Report. 

118. No Manager or Operator is al- 
lowed to adjudicate or pay claims for damages 
arising from .the failure of, or error in transmission 
of a message. 

119. When collection of charges «pon 

any ^'Collect" Message cannot be made, the office 
from which it was originally sent must be promptly 
notified hy Telegraphy and a copy of the message 
made and sent hy Mail to the Manager of the 
Office, with the reason for being uncollectable en- 
dorsed thereon. The Office returning a message 
WILL IN NO CASE rcqucst that it be not checked ; 
but the message must be entered upon the books 
both at starting point and destination, precisely the 
same as if collection had been made — credit for the 
amount at the receiving office being taken in '' Ac- 
count Current" in Monthly Report, with which the 
message, or a copy, with reason for being uncol- 
lectable, will be enclosed as a voucher. The date 
upon which notice by telegraph was given to 
the office from which sent, must be stated. The 
Office receiving the notice will, if possible, collect 
the amount from the sender of the messao-e: in 



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53 

which case the amount collected should be entered 
upon the debit side of " Account Current," as re- 
ceived from ^'Guaranteed Messages," and the copy 
of the message enclosed therewith. In case collec- 
tion cannot he made of the sender, the message, 
endorsed with the reason, should also be enclosed 
with Monthly Report, but no account otherwise 

will be made of it Uncollected press re- 
ports will be treated in the same manner, except 
that a copy of the report need not be forwarded to 
the Manager of the office at which the report 
originated. 

120. If the message originated at 

any point not on this Company's lines, the connect- 
ing office, or the office at which it first reached 
this Company's lines, as well as the office from which 
it was originally sent, must be promptly notified by 
Telegraph, in order that collection may be made 
from "other lines." The copy by Mail in such 
cases, will only be sent to the connecting or repeat- 
ing office. 

121. When three or more messages 

are returned from any Office as uncollectable 
or three or more messages are accounted for as 
" guaranteed," separate lists of each must be made, 



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54 

showing the amounts for this and " other lines," 
and the messages as sub-vouchers attached thereto. 

122. At offices where business is ex- 

ChEnged with other lines, a separate Hst must 
be made, showing the amount refunded by other 
Companies, and upon what messages, and the 
amounts thus received will be carried into Account 
Current as " Refunded from Other Lines." 

123. Each ojHce will check direct 

with all other oflSces of this Company. 

124. A copy of these rules must be 

kept in the oflSce at all times, for the information 
and guidance of employes of this Company only. 

125. Persons not connected with the 

business of the office, will not be allowed within 
the office barriers. 

126. Messages must be held sacred, 

and the books, files and papers of the Company 
must never be permitted to be examined by per- 
sons not having proper authority to do so. 

127. The printed blank forms of the 

Company should be used only for the purpose for 
which they are expressly designed. In no case, 



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55 
and under no pretence whatsoever, will number 

one blanks or number three envelopes 

be given out to persons not entitled to them. No 
excuse will be received for neglect of this require- 
ment. 

128. AH messages whatsoever—in- 
cluding Press Reports, are strictly private and 
confidential, and must be thus treated by em- 
ployes of this Company. Information must 

in no case be giveu to psrsons not clear- 
ly entitled to receive it, concerning any 
message passed or designed to pass over the wires 
or through the offices of this Company. 

129. The OJHce hours assigned to each 
employe must be adhered to, and absence .from 
duty within these hours will not be permitted, ex- 
cept by authority of the Superintendent; and in 
all cases deduction will be made for lost time. 

130. Intermediate or Way Oflaces 

will not close for the night without first ascertaining 
from the nearest repeating office or offices, if there 
is any business for them. 

131. Managers and oflBLce employes 

are prohibited from giving copies of sent messages, 
or written statements relating thereto, to parties 



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66 

claiming errors or delays. In all such cases, par- 
ties claiming damages should be treated with cour- 
tesy and furnished with such proper explanations 
as will induce the withdrawal of the claim. If 
still dissatisfied, they should be referred to the Dis- 
trict Superintendent, This rule has been rendered 
necessary by the injudicious and officious action of 
some office Managers. 

ANSON STAGER, 

Geii^l Sup't Central Division. 

THOS. T. ECKERT, 

Gen I SupH Eastern Division. 

JOHN VAN HORNE, 

Gejcl Sup't Southern Division. 



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DIRECTIONS FOE PUTTING UP 

AND RENEWING THE 

Union laoawLl Battery. 



There is miicli useless consimiption of material 
by many offices, and the following directions will 
be observed, more especially by those to whom the 
care of a local battery is a new duty. 

1. The jar having- been cleaned, set the copper 
in the jar, spreading it as wide as the jar will admit. 
Fill the pocket with pulverized vitriol, and h-ang on 
the edge of the jar wdiere the copper is open. 
Having filled the porous cup with soft or rain water 
sufficiently full as not to overflow v>dien the zincs 
are inserted, put the zinc into the porous cup, 
having first placed the cup inside of the copper. 

2. Pour soft water slowly through the vitriol 
in the pocket, filling up with the pulverized 
vitriol as it is reduced by the flow of water. 

]Vo vitriol should he allotved to he 
dropped into either the jar or 
poisons ciix>. 



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58 

3. In making up the battery- for the first time, 
it will aid action (which is never perfect until the 
saturation of the porous cup,) by warming the water 
before pouring on the vitriol. No salt or acid 
should ever be used for this purpose. 

The Local JBattery should be rencAved at 
least once a week, and at an hour when it will not 
interfere with the day's business. 

Take the battery apart, cleaning the zincs well with 
a brush, and scraping off accumulations, using no 
acids or mercury in doing so. Be especially careful 
that the connecting points are all well brightened. 

Should the battery need renewing during the 
week, take out the zincs, clean them, save one-third 
of the fluid in the porous cups, and return to the 
cup after cleaning, then fill up with soft water. 
Clean also the porous cups. 

The economy as well as the efficiency of this 
battery depends on the proper use of vitriol. Two 
pounds per cup per month is a full supply. Many 
operators do not use more than half this quantity, 
and have always good, efficient batteries. 

There is also a variance in the number of cells 
used. Where the connections and zincs are kept 
dean, two cells are quite sufficient — some operators 
use only one. With the cells furnished by the 



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59 

Western Union Company, more than two cells 
should never be used, and will not be furnished. 
Twelve pounds of vitriol per quarter should always 
prove a full supply. The strictest economy is 
urged in the use of material, the cost of which is 
now so enormous. 

It must be remembered, also, that the copper of 
the cells is constantly increasing in size by the ac- 
tion of the battery, and that this copper is valuable, 
and must be returned to the Company according to 
directions given by the Superintendent of the Supply 
Department. Coppers may be used years without 
renewal, and orders for new^ ones should not be made 
until the encrustation renders renewal desirable. 

The local battery must always be made to stand 
on a dry place, and no dampness allowed on the 
space between the cells. The wires, also, should 
be carefully insulated to prevent action except 
through the whole circuit. Cai^e should be taken, 
also, to open the local circuit at night, to prevent 
waste. 

Zincs need renewing about once a quarter. Por- 
ous cups are good until broken, unless from want 
of cleaning they become coated so as to be useless. 
There is no necessity for ordering these every quar- 
ter as some offices do. 



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64 



The folloAving is the printed form referred to in 
Rule »: 

OFFICE OF THE 

Western Union Telegraph Co. 

_ 186 

Sir: 

A message signed by you and directed to 
of 

was forwarded from here at M. 

This delay and repetition would have been avoided if 
the message had been handed to the office of this Com- 
pany at as the Company you 

gave it to has no line to that place. 

This oversight on the part of the public so often 
results in'delay and mistakes by unnecessary re-writing, 
that we have adopted this course for the protection of 
our customers. 

The agents of this Company are instructed to take 
no messages for points not reached by our lines, and 
lines in connection with us, if there is a line that can 
transmit them direct. 



Manager. 



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