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I remember that beginning typing class as if it were yesterday.

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I was lucky enough to have Miss Purcell as my teacher.

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She taught us much more than typing.

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She was teaching us to get along in the business world and typing was only a part of it.

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All right class, stop typing please.

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Before we go on with the next exercise, I'd like to make one of my little speeches.

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This is your first course in preparing for an office job.

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You're starting a new career.

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It can be fun or it can be hard.

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It all depends on the way you look at things, your attitude.

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For instance, you'll be working in an office.

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Well don't forget the golden rule works there just as it does anywhere else.

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Treat others as you want to be treated.

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Here's how it applies to an office.

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First of course, know your job.

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Enjoy it, but also enjoy the people that you're working with.

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Be considerate of them and be considerate of your employer.

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Remember those simple rules of office etiquette and you'll get along in the business world.

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Now then let's do skill building practice eight, same margin, begin typing when ready.

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It wasn't until I got my first job that I really began to understand some of the things

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Miss Purcell told us.

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I think this application is filled out all right Mr. Arnold.

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Thank you.

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I see you're a student of Miss Purcell's.

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We have a number of her former students with us.

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Her recommendation means a great deal here.

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I enjoyed being in her classes.

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You did very well on your test.

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Can you start Monday morning?

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Monday morning?

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Oh that would be wonderful Mr. Arnold.

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We're a small organization Miss Spencer.

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We find that getting along with people is pretty important.

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Do you think you can do that?

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Oh yes I think I can.

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Fine, we'll see you Monday.

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I believe your coach is in the outer office?

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Yes.

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And thank you.

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I was a little worried about that first job.

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I guess everybody is.

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But Miss Purcell's advice kept running through my head.

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First of all, know your work.

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Enjoy it.

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And also enjoy the people that you're working with.

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Be considerate of them.

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And be considerate of your employer.

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Remember those simple rules of office etiquette and you'll get along in the business world.

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I planned to get there early that first day.

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I wore my good suit because it was plain and neat and seemed just right for an office.

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Good morning, I'm Joan Spencer.

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Oh yes Miss Spencer, we're expecting you.

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Miss Hamilton will be your supervisor and she's on her way in now.

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Won't you have a seat?

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Thank you.

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How do you do Miss Spencer?

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Ready to go to work?

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I'm looking forward to it Mr. Arnold.

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Good morning.

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Good morning Miss Hamilton.

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This is Miss Spencer.

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She's the stenographer and file clerk who's starting this morning.

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How do you do Miss Spencer?

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I understand you're one of Miss Purcell's students.

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Yes, I was graduated last semester.

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I know her quite well.

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I'll show you where to leave your things and then we can get to work.

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All right.

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Girls, this is Miss Spencer.

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Miss Hamilton and Mr. Arnold certainly set a good example of courtesy for us to follow.

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This will be your desk.

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This book contains some of our forms and procedures.

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Study it a while and then we'll start you on your first assignment.

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All right.

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Thank you.

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The girls took me to lunch that first day.

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It looked like it wouldn't be hard to follow part of Miss Purcell's advice.

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The part about enjoying the people you're working with.

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The part about know your work was a little harder.

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I did a lot on my own those first few weeks.

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There was many an evening at home getting acquainted with the company's work and learning

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some of its business terms.

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What a long time ago that was.

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It hardly seems possible now there was ever a time when I didn't know those terms.

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But I found that I still had a lot to learn.

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Some of it I learned the hard way.

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Thank you, Miss Spencer.

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Yes, Mr. Kane.

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This letter that you typed this morning, I believe there was a mistake here.

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It doesn't seem to make sense.

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I can't remember just what word I used there, but I don't think I could have said this.

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Oh yes, Mr. Kane, that's what you said.

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I have it right in my book.

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Well, suppose I give you this paragraph over again.

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Yes, sir.

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In view of our current production schedule, we think it will be necessary to curtail our

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order, number 3256.

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I had made a mistake, of course.

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It wasn't anything that Mr. Kane said, but I learned then to admit my mistakes gracefully

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instead of arguing about them or offering alibis.

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I learned to ask when I wasn't sure instead of making a wild guess.

102
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And I learned not to resent criticism or to brood over it.

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Since then, I've learned a lot of do's and don'ts about office etiquette by watching

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the others in the office.

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I learned that Miss Purcell's short sentence, be considerate of your employer, could cover

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a whole multitude of things.

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One of the most important things, of course, was doing office work during office hours.

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I found that writing personal letters didn't help to get the work done.

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And who do you think we ran into?

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Joke.

111
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I learned that personal telephone calls interfered with his business.

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Oh, I was so mad I could have slapped her face.

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No.

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You wouldn't think she was that kind, would you?

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By that little cat.

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I learned that it's only fair to plan your personal life so that you're always able to

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put in a full day's work.

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And that means working right up to the end of the day.

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And I learned that a date after work is no reason to break the rule about simple dress

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in the office.

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I learned, too, the importance of consideration for fellow workers.

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Thoughtlessness often makes for extra work in the office.

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And hard being.

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I learned to mind my own business by watching some who didn't.

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Mr. Arnold wants to know if the insurance list is ready.

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You will be in a moment, wait for it, won't you?

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You know you shouldn't do that, Jimmy.

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Do what?

129
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But most of what I learned came from the people who really know their jobs.

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I learned the importance of neatness in organization and planning work.

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And even though I kept getting more things to take care of, there were times when I could

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help others, and times when they would return the favor.

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All these things became even more important when I became Mr. Arnold's secretary.

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His work included public relations as well as personnel, so I had plenty to do.

135
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I had more contact with people outside the company, and I learned the importance of consideration

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for them, too.

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And especially courtesy on the telephone.

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Good morning, Mr. Arnold's office.

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He's in conference just now.

140
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This is his secretary.

141
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May I help you?

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The Acme Printing Company.

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Oh, yes.

144
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Yes.

145
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No, that order was for 20,000.

146
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May we expect it next Tuesday?

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Oh, that'll be fine, Mr. Dahlmeier.

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Yes, goodbye.

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Good morning.

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My name's Herbert Forbes.

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I have an appointment with Mr. Arnold.

152
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Oh, yes, Mr. Forbes.

153
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Mr. Arnold will be with you in a moment.

154
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He asked that you fill out this application blank.

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You may sit at the table over there.

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Good morning, Mr. Arnold's office.

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Oh, I'm sorry, Mr. Fulton.

158
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He's in conference just now.

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May I have him call you back?

160
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Yes.

161
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Oh, yes.

162
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Well, that's the story.

163
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As I look back on it now, it's surprising how often the things Miss Purcell talked about

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in the office are applied.

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You did very well on your test, Miss Collins, but I suppose that's only to be expected of

166
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one of Miss Purcell's students.

167
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Does she still make that little speech on office etiquette?

168
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Oh, yes.

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I know it by heart.

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First, of course, know your work.

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Enjoy it, but also enjoy the people you're working with.

172
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Be considerate of them and be considerate of your employer.

173
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Those rules have certainly helped me.

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I shall be.

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always be grateful for them.

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We'll see you in the morning then?

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Sure.