1 00:00:30,000 --> 00:00:42,000 I 2 00:00:42,000 --> 00:00:47,240 remember that beginning typing classes if it were yesterday I was lucky enough to 3 00:00:47,240 --> 00:00:52,320 have this for sale as my teacher he taught us much more than typing he was 4 00:00:52,320 --> 00:00:56,440 teaching us to get along in the business world and typing was only a part of it 5 00:00:56,440 --> 00:01:01,680 all right class stop typing please before we go on with the next exercise I'd 6 00:01:01,680 --> 00:01:06,600 like to make one of my little speeches this is your first course in preparing 7 00:01:06,600 --> 00:01:15,400 for an office job you're starting a new career it can be fun or it can be hard it 8 00:01:15,400 --> 00:01:20,640 all depends on the way you look at things your attitude for instance you'll be 9 00:01:20,640 --> 00:01:26,800 working in an office well don't forget the golden rule works there just as it 10 00:01:26,800 --> 00:01:33,320 does anywhere else treat others as you want to be treated here's how it applies 11 00:01:33,320 --> 00:01:41,200 to an office first of course know your job enjoy it but also enjoy the people 12 00:01:41,200 --> 00:01:45,720 that you're working with be considerate of them and be considered of your 13 00:01:45,720 --> 00:01:52,760 employer remember those simple rules of office etiquette and you'll get along in 14 00:01:52,760 --> 00:01:59,360 the business world now then let's do skill building practice eight same 15 00:01:59,360 --> 00:02:22,000 margin begin typing when ready 16 00:02:22,000 --> 00:02:26,120 it wasn't until I got my first job that I really began to understand some of the 17 00:02:26,120 --> 00:02:38,920 things Mr. Sena told us 18 00:02:38,920 --> 00:02:44,560 I think this application is filled out all right Mr. Arnold thank you I see you're 19 00:02:44,560 --> 00:02:48,560 a student of Mr. Selves we have a number of her former students with us a 20 00:02:48,560 --> 00:02:53,160 recommendation means a great deal here I enjoyed being in her classes you did 21 00:02:53,160 --> 00:02:57,360 very well on your test can you start Monday morning Monday morning oh that 22 00:02:57,360 --> 00:03:02,520 would be wonderful Mr. Arnold we're a small organization that Spencer we find 23 00:03:02,520 --> 00:03:07,080 that getting along with people is pretty important do you think you can do that oh 24 00:03:07,080 --> 00:03:11,680 yes I think I can find we'll see you Monday I believe your coach in the other 25 00:03:11,680 --> 00:03:17,280 office yes. And thank you. 26 00:03:17,280 --> 00:03:26,080 I was a little worried about that first job I guess everybody is but Mr. Selves 27 00:03:26,080 --> 00:03:33,840 advice kept running through my head first of all know your work enjoy it and 28 00:03:33,840 --> 00:03:39,480 also enjoy the people that you're working with be considerate of them and be 29 00:03:39,480 --> 00:03:45,880 considerate of your employer remember those simple rules of office etiquette and 30 00:03:45,880 --> 00:03:54,680 you'll get along in the business world. I plan to get there early that first day I 31 00:03:54,680 --> 00:03:58,480 wore my good suit because it was plain and neat and seemed just right for an 32 00:03:58,480 --> 00:03:58,800 office. 33 00:04:08,000 --> 00:04:12,640 Good morning I'm Joan Spencer oh yes we're expecting you to come to me will be 34 00:04:12,640 --> 00:04:19,040 your supervisor she's on her way and now don't you ever think thank you. How do 35 00:04:19,040 --> 00:04:23,240 you do miss Spencer ready to go to work I'm looking forward to it Mr. Arnold 36 00:04:23,920 --> 00:04:28,320 good morning good morning Miss Hamilton this is Miss Spencer she's a stenographer 37 00:04:28,320 --> 00:04:32,280 and file clerk who's starting this morning how do you do miss and I understand 38 00:04:32,280 --> 00:04:36,520 you're one of Mr. Selves students yes I was graduated last semester I know are 39 00:04:36,520 --> 00:04:40,960 quite well I'll show you where to leave your things and then we can get to work 40 00:04:40,960 --> 00:04:47,880 all right. Girls this is Miss Spencer. 41 00:04:49,560 --> 00:04:53,400 This Hamilton and Mr. Arnold certainly set a good example of courtesy for us to 42 00:04:53,400 --> 00:05:01,280 follow. This will be your day. This book contains some of our forms and procedures 43 00:05:01,280 --> 00:05:18,720 study it a while and then we'll start you on your first assignment all right. 44 00:05:18,960 --> 00:05:27,720 The girls took me to lunch that first day. It looked like it wouldn't be hard to 45 00:05:27,720 --> 00:05:32,320 follow part of this for self advice the part about enjoying the people you're 46 00:05:32,320 --> 00:05:32,920 working with. 47 00:05:45,520 --> 00:05:49,640 The part about know your work was a little harder I did a lot on my own those 48 00:05:49,640 --> 00:05:53,280 first few weeks there was many an evening at home getting acquainted with the 49 00:05:53,280 --> 00:05:58,080 company's work and learning some of its business terms what a long time ago that 50 00:05:58,080 --> 00:06:02,440 was it hardly seems possible now there was ever a time when I didn't know those 51 00:06:02,440 --> 00:06:09,440 terms. But I found that I still had a lot to learn. 52 00:06:09,440 --> 00:06:24,640 Some of it I learned the hard way. Thank you Miss Spencer. 53 00:06:29,320 --> 00:06:35,120 Well this. Yes Mr King this letter that you type this morning I believe there's 54 00:06:35,120 --> 00:06:39,920 a mistake here it doesn't seem to make sense I can't remember just what word I 55 00:06:39,920 --> 00:06:43,800 use there but I don't think I could have said this Oh yes Mr King that's what you 56 00:06:43,800 --> 00:06:48,540 said I have it right in my book well suppose I give you this paragraph over 57 00:06:48,560 --> 00:06:50,640 again. Yes sir. 58 00:06:57,640 --> 00:07:03,240 In view of our current production schedule. We think it will be necessary to curtail 59 00:07:03,240 --> 00:07:06,840 our order number three two five six I had made 60 00:07:06,840 --> 00:07:12,200 a mistake of course. It wasn't anything that Mr King said but I learned then to 61 00:07:12,200 --> 00:07:17,880 admit my mistakes gracefully instead of arguing about them are offering alibis I 62 00:07:17,880 --> 00:07:22,920 learned to ask when I wasn't sure instead of making a wild guess. And I learned not 63 00:07:22,920 --> 00:07:29,600 to resent criticism or to brood over it. Since then I've learned a lot of do's and 64 00:07:29,600 --> 00:07:44,940 don'ts about office etiquette by watching the others in the office. I learned that 65 00:07:44,940 --> 00:07:50,260 Mr Sellers short sentence be considered of your employer to cover a whole 66 00:07:50,260 --> 00:08:03,500 multitude of things. One of the most important things of course was doing 67 00:08:03,500 --> 00:08:29,260 office work during office hours. I 68 00:08:29,260 --> 00:08:34,000 found that writing personal letters didn't help to get the work done. 69 00:08:59,800 --> 00:09:06,440 Who do you think we ran into. I learned the personal telephone calls interfered 70 00:09:06,460 --> 00:09:09,420 with business. I was so mad I could have. 71 00:09:13,020 --> 00:09:19,780 Wouldn't think you would back kind would you. I learned that it's only fair to plan 72 00:09:19,780 --> 00:09:32,580 your personal life so that you're always able to put in a full day's work. 73 00:09:32,580 --> 00:09:38,340 Working right up to the end of the day. And I learned that a date after work is no 74 00:09:38,340 --> 00:09:46,540 reason to break the rule about simple dress in the office. I learned to the 75 00:09:46,540 --> 00:09:51,420 importance of consideration for fellow workers. Often makes for extra work in the 76 00:09:51,420 --> 00:10:03,140 office. And. I learned to mind my own business by watching some didn't Mr I want 77 00:10:03,160 --> 00:10:06,780 to know if the insurance list is ready it will be in a moment wait for it won't you. 78 00:10:06,780 --> 00:10:16,740 You know you shouldn't do that. 79 00:10:24,060 --> 00:10:27,300 But most of what I learned came from the people who really know their jobs. 80 00:10:27,300 --> 00:10:33,740 I learned the importance of me and organization and planning. 81 00:10:39,620 --> 00:10:43,660 And even though I kept getting more things to take care of there were times when I 82 00:10:43,660 --> 00:10:46,900 could help others and times when they would return the favor. 83 00:10:50,140 --> 00:10:54,180 All these things became even more important when I became Mr Arnold Secretary 84 00:10:54,180 --> 00:11:00,700 his work included public relations as well as personnel so I had plenty to do I 85 00:11:00,700 --> 00:11:04,420 had more contact with people outside the company and I learned the importance of 86 00:11:04,420 --> 00:11:10,340 consideration for them to and especially courtesy on the telephone good morning 87 00:11:10,340 --> 00:11:15,260 Mr Arnold office he's in conference just now this is his secretary may I help you 88 00:11:15,260 --> 00:11:24,620 with the acne printing company oh yes yes no that order was for twenty thousand. 89 00:11:26,500 --> 00:11:33,420 May we expect next Tuesday. Oh that'll be fine Mr Dorma yes goodbye. 90 00:11:35,100 --> 00:11:39,580 Good morning my name is Herbert Forbes I have an appointment with Mr Arnold oh yes 91 00:11:39,600 --> 00:11:41,700 Mr Forbes Mr Arnold will be with you in 92 00:11:41,700 --> 00:11:46,460 a moment he has to fill out this application blank you may sit at the table 93 00:11:46,460 --> 00:11:54,740 over there. Good morning Mr 94 00:11:54,740 --> 00:11:59,700 Arnold office. Oh I'm sorry Mr Fulton he's in conference just now may I have him 95 00:11:59,700 --> 00:12:05,100 call you back. Yes. Oh yes. 96 00:12:05,100 --> 00:12:12,900 Well that's the story as I look back on it now it's surprising how often the things 97 00:12:12,900 --> 00:12:18,380 Mr Sell talked about from class apply here in the office. You did very well on 98 00:12:18,380 --> 00:12:22,820 your test Miss Collins but I suppose that's only to be expected of one of Mr 99 00:12:22,820 --> 00:12:29,620 Sell students. But you still make that little speech on office etiquette Oh yes I 100 00:12:29,620 --> 00:12:36,260 know it by heart first of course know your work enjoy it but also enjoy the people 101 00:12:36,260 --> 00:12:41,020 you're working with considerate of them and be considered if you're in play or 102 00:12:41,980 --> 00:12:46,100 those rules have certainly helped me I shall always be grateful for them we'll see 103 00:12:46,100 --> 00:13:03,580 you in the morning then yes I'll be here. Fine. 104 00:13:03,580 --> 00:13:21,540 Music.