Vol. 34 ANIMAL KEEPERS’ FORUM. 3601 S.W. 29th St., Suite 133, Topeka, KS 66614-2054 Phone: (785) 273-9149 FAX (785) 273-1980 September 2007 Vol. 34, No. 9 AKF Managing Editor: Susan D. Chan • Associate Editors • Kayla Grams, Lovell, WY; Mark de Denus, Winnipeg, MB; Jolene Hamrick, Tucson, AZ • Enrichment Options Coordinator: Rachel Daneault, Disney’s Animal Kingdom • Legislative/Conservation Outlook Column Co-Coordinators: Becky Richendollar, North Carolina Zoo and Greg McKinney, Philadelphia, PA • Reactions Column Coordinator: William K. Baker, Jr., Little Rock Zoo. Proofreader: Barbara Manspeaker, AAZK Administrative Office. Animal Keepers’ Forum is published monthly by the American Association of Zoo Keepers, Inc., 3601 S.W. 29th Street, Suite 133, Topeka, KS 66614-2054. Ten dollars of each membership fee goes toward the annual publication costs of Animal Keepers’ Forum . Postage paid at Topeka, KS. AAZK Executive Director: Ed Hansen, AAZK, Inc., Topeka KS also serves as AAZK Liaison to the American Zoo & Aquarium Association (AZA) AAZK Administrative Secretary: Barbara Manspeaker, AAZK, Inc., Topeka, KS BOARD OF DIRECTORS Denise Wagner, The Phoenix Zoo, Phoenix, AZ 85008 Shane Good, Cleveland Metroparks Zoo, Cleveland, OH 44109 Jacque Blessington, Kansas City Zoological Gardens, Kansas City, MO 64132-4200 Norah Farnham, Woodland Park Zoo, Seattle, WA 98103-5858 Bob Cisneros, San Diego Zoo, San Diego, CA 92 1 1 2-055 1 President Vice President COMMITTEES/COORDINATORS By-laws Chair - Gisela A. Wiggins, North Carolina Zoo Grants Committee Chair - Shelly Roach, Columbus Zoo Enrichment Committee Co-Chairs - Dawn Neptune, Utah’s Hogle Zoo and Amy Burgess, Disney’s Animal Kingdom Annual Conferences Coordinator - Ed Hansen, AAZK, Inc. Professional Development Chair - Tammy Schmidt, Peoria Zoo International Outreach VACANT Interim Contact - Shane Good, Cleveland Metroparks Zoo MEMBERSHIP SERVICES APT. EDT and ATP Forms AAZK Administrative Offices/Topeka AAZK Website - Liaison to Webmaster Denise Wagner, The Phoenix Zoo and Kevin Shelton, Tampa, FL Ethics Chair - Shane Good, Cleveland Metroparks Zoo Awards Chair - Janet McCoy, The Oregon Zoo Marketing Resources Chair - Kristen Wolfe, Disney’ s Animal Kingdom Animal Training Committee Co-Chairs - Angela Binney, Disney’s Animal Kingdom & Kim Kezer, Zoo New England Bowling for Rhinos - Coordinator - Patty Pearthree, Cary, NC ICZ Coordinators Shane Good, Cleveland Metroparks Zoo and Norah Farnham, Woodland Park Zoo AAZK Historian Mark Levin, Plymouth Meeting, PA AAZK Publications/Logo Products AAZK Administrative Offices/Topeka AAZK PUBLICATIONS - CONTINUING DATA COLLECTION Resources for Crisis Management in Zoos & Other Animal Care Facilities, Vol. 2 - Susan D. Chan, Topeka, KS; William K. Baker, Little Rock Zoo, AR; Diana Guerrero, ArkAnimals, Big Bear Lake, CA ^ printed on Recycled Paper Table of Contents About the Cover/Information for Contributors......................................................... ............366 Scoops & Scuttlebutt 367 - 368 Dive Into Something Wild! Conference 2007 Update... 368 Coming Events ..369 From the President.......................... .....370 Rhino AI Update from Cincinnati......... ......372 AAZK Announces New Members 373 Dedicated Issues Sale - Info and Order Form 374 Keeper Profiles DVD Available - Info and Order Form 376 - 377 Panda Footnotes 378 Book Reviews {Herpetological History of the Zoo and Aquarium World; The New Encyclopedia of Snakes; Crocodiles: Inside and Out; Death Roll; and Kathryn and the Runaway Zoo) 380 - 382 Reactions {Improving Communication) 383 - 387 Methods of Recognizing and Recuperating an Underweight, Weaning Juvenile Giant Anteater (Myrmecophaga tridactyla)....... ..388 - 392 Enrichment Options {Making Useful Spaces Out of Little Places)..... 393 - 394 Chapter News Notes......... 395 - 397 Voluntary Blood Collection from a King Penguin {Aptenodytes patagonica) at Lincoln Park Zoo .398 - 400 AAZK Announces New Positions and Opportunities for Involvement......... 401 - 402 Conservation/Legislative Update 403 - 408 33rd Anniversary - 1974 - 2007 > ^6out the Cover This month ’s cover features the Ocelot (Leopardus pardalis) drawn by Kate Woodle, Exhibits Artist at the Rosamond Gifford Zoo at Burnett Park, Syracuse, NY Native to South and Central America, ocelots occasionally range as far north as the southwest United States. Though numbers in the wild are slowly increasing, ocelots are endangered due to over-hunting for their fur. An excellent hunter, the ocelot primarily hunts small rodents and also will take small deer, armadillos, reptiles and other small animals. Though it can climb trees and even swim well, the ocelot spends most of its time hunting on the ground, as long as the habitat provides thick plant cover and abundant prey. Decorated with dark splotches and stripes, its golden coat blends with the foliage, hiding it from its prey. Like most other small cats, the ocelot is a nocturnal hunter. With whiskers, large ears and eyesight six times better than a human's, the ocelot has no trouble tracking down prey as it patrols the forest floor at night. Litter size for this species is 1 or 2 kittens following a gestation periof of 70-82 days. Rosamond Gifford Zoo exhibits a mother- daughter pair, 12-year-old Shy and seven-year-old Lisa that came from the Cincinnati Zoo & Botanical Garden in Ohio. The Ocelot Exhibit opened to the public on June 22, 2007 and features a rock wall, waterfall and beautifully painted background. The lighting was carefully done to give the appearance of moonlight. Thanks, Kate! Call for Caver Art We are currently seeking cover art for use on Animal Keepers’ Forum. Artists are encouraged to submit their artwork for consideration. Cover subjects include all species of animals and also art of keepers working with their animals. Clean, crisp artwork, such as that done in pen and ink, reproduces best in AKF, but other mediums, such as pencil, may also be considered. Submission of artwork does not guarantee that it will be selected for an AKF cover. Artists should send a brief natural history piece to accompany their artwork. If the animal subject is an animal from their zoo, artists are encouraged to include info about that particular animal such as house name, breeding history, etc. Artists should include their name, title and facility as well as their preferred mailing address. Artwork may be submitted in hardcopy to Susan Chan at the address on the cover of this publication. Or artwork may be sent as jpg or tif file attachments to the editor’s email: akfeditor@zk.kscoxmail.com< If the artist wishes hardcopy artwork returned, they should include a self-addressed, appropriately-sized envelope when submitting. Articles sent to Animal Keepers ’Forum will be reviewed by the editorial staff for publication. Articles of a research or technical nature will be submitted to one or more of the zoo professionals who serve as referees for AKF. No commitment is made to the author, but an effort will be made to publish articles as soon as possible. Lengthy articles may be separated into monthly installments at the discretion of the editor. The editor reserves the right to edit material without consultation unless approval is requested in writing by the author. Materials submitted will not be returned unless accompanied by a stamped, self-addressed, appropriately-sized envelope. Telephone, fax or email contributions of late-breaking news or last-minute insertions are accepted as space allows. Phone 785-273-9149; FAX (785) 273-1980; email is akfeditor@zk.kscoxmail.com< Deadline for each regular issue is the 10th of the preceding month. Dedicated issues may have separate deadline dates and will be noted by the editor. Articles printed do not necessarily reflect the opinions of the AKF staff or the American Association of Zoo Keepers, Inc. Publication does not indicate endorsement by the Association. Items in this publication may be reprinted providing credit to this publication is given and a copy of the reprinted material is forwarded to the editor. If an article is shown to be separately copyrighted by the author(s), then permission must be sought from the author(s). Reprints of material appearing in this journal may be ordered from the editor. Back issues are available for $4.00 each. Special issues may cost more. E-Mail Addresses: You may reach Barbara Manspeaker at AAZK Administrative Offices at: aazkoffice@zk.kscoxmail.com< You may reach Susan Chan and Animal Keepers’ Forum at: akfeditor@zk.kscoxmail.com< AAZK website Address: www.aazk.org BFR Website: http://aazkbfr.org 366 Animal Keepers’ Forum, Vol. 34, No. 9 Scoops & Scuttlebutt AAZK Thanks Chapters for Holding Fundraisers The AAZK Board of Directors and AO staff wish to thank the following Chapters who elected as their duty obligation during the recharter process to hold a fundraisei during 2007 for the Association: Louisville, Kansas City Zoo, North Carolina, Jackson, Toledo, Greater Philadelphia, Greater Orlando and South Florida. Funds raised from events as diverse as a Book Sale to a Dog Wash qualify these Chapters for Bronze donation category. The Kansas City chapter elected to fund one of AAZK’s committees for the year. AAZK, Inc. would also like to thank longtime member Alice (Miser) Schellenberger, Ochsner Park Zoo, Baraboo, WI, for her personal donation of $160.00 to the Association. While a Keeper and Area Supervisor at the Topeka Zoo, Alice also worked on AKF as an associate editor and proofreader. Rhino Website Launched The ALL NEW Rhino Resource Center website was launched on 30 May 2007. It has over 1 1,000 references with notes attached, over 2500 items as PDF, over 600 images, links and a Message Board. All rhino enthusiasts are encouraged to sign up at www.rhinoresourcecenter.com Keepers are also encouraged to send photos of rhinos (captive or wild) to be added to the The Image Board of the website. Photos should be sent in jpg format. The Abstracts of talks presented at the Rhino May Day in London in May 2007 are available on the “What’s New” page of the RRC website at this link: http://www.rhinoresourcecenter.com/index.php? s=l&act=about&CODE=page&id=7 From: Dr. Kees Rookmaaker, Rhino Resource Center, rhino@rookmaaker.freeserve.co.uk www.rhinoresourcecenter.com Sponsored by International Rhino Foundation - www.rhinos-irf.org and SOS Rhino - www.sosrhino.org “Facilitating Communication Across Disciplines and Across Continents” Trial Access to Applied Herpetology Now Available The journal. Applied Herpetology, can be accessed gratis until 15 October 2007. Visit the web address at: Instructions for accessing articles are: Use the following User Name and Password: User Name: aphe_trial Password: aphe_trial Go to the issue or article of your choice and make sure to fill in the user name and password (shown above) in the “sign in” section on the right-hand side of the page. CNAH PDF Library_AY3ilablc for Downloads The Center for North American Heipetology is pleased to announee that over 630 titles from numerous journals and periodicals are now available as gratis downloads from the CNAH PDF Library. The list is searchable by author, year date, journal, and subject. Users can read a title using Adobe Acrobat Reader or download it for printing using Adobe Acrobat. This permits herpetologists to download and print only those titles of specific interest to them. We encourage authors to continue to add their titles that deal with the North American (north of Mexico) herpetofauna; any appropriate Animal Keepers’ Forum, Vol 34 No. 9 367 herpetological titles dealing with higher level (family to phylum) taxonomy are also aeeeptable regardless of geographic coverage. CNAH continues to make available gratis this academic service to herpetologists for the first time in the history of our profession. The CNAH PDF Library can be accessed at http://www.cnah.org/cnah_pdfasp For more information, contact: Joseph T. Collins, Director, at jcollins@ku.edu Training Blog Initiated Meg Dye of Animal Management Resources, Inc. has notified AAZK that they are starting a new portion of their website that is for blogging about animal training. It is set up so that anyone can share their experiences, challenges and words of wisdom with other trainers. In order to blog, each user will initially submit a contact form with their name and email and they will issued a user ID and password. If you or someone you know would like to write about their training please feel free to log on to to http://www.animaltrainingblog.com/> It can be about anything related to training... a personal account of your training, a training-related video you saw and would like to share (Meg will be putting one on about the clicker trained land mine detecting rats), how you overcame a particular challenge, consultation work you have done, training for research projects, applying training outside of the zoo/aquarium community, etc. In addition, they are adding a gallery of training photos. If you have any training pictures you would like to share, please send them our way! (The current pictures of the park are place holders as we get our pictures together) The direct url to the blogging site is www.animaltrainingblog.com < There will eventually be a link on the training store as well. We will be sending out a newsletter that announces the site in about one month. Until then, I am planning on finishing the development of the site and learning how to manage that new site. —Meg Dye Dive Into something WILD! Where will you be from 30 September to 4 October, 2007? Tell the supervisors you'll be sunning in Galveston. ..or attending the most awesome AAZK National Conference ever. And If you haven't made plans to attend, you've still got time to register and find a way to get here. We look forward to seeing everyone for an unforgettable conference! For the Continental airlines discount you will need TWO codes- ZVD6 BLE35R. We recently found out about the code and apologize for any inconvenience during the booking process. Don't forget there are TWO airports In Houston- HOU (45 min away) and lAH (90 min away). Final reminders- don't forget to bring those Silent Auction Items and photos of past AAZK memorabilia to celebrate AAZK's 40^^ birthday! Questions? ■Con.ference@gcaazk.Qrg or 800/582.4673 x4105. 368 Animat Keepers ’Forum, Vol. 34 No. 9 Coming Events 27th Annual Association of Zoo Veterinary Technicians Conference - 7-11 September 2007 in Honolulu, HI at the Honolulu Zoo. If you would like more information please visit www.azvt.org or contact Lynne Nakamitsu at lnakamitsu@honolulu.gov IV International Symposium on Breeding Birds in Captivity - 12-16 September 2007 at Doubletree International Plaza, Toronto, Ont., Canada. For more information please visit http://www.isbbc.org/ 7-8 December 2007. Held at The North Carolina State University College of Veterinary Medicine. This symnposium is for professional nutritionists, researchers and veterinarians working with zoo animals; interested students. First day focus will be on reptile and amphibian nutrition; second day will encompass nutrition talks from all comparative nutrition areas. For symposium details see www.cvm.ncsu.edu/conted/zoonutrition/ 2007 in St. Louis, MO. Hosted by the Saint Louis Zoo Docents. Conferecne capacity is 700 people. For more infromation contact Louise Rovak, lrovak@sbcglobal.net or see http://www.stlzQQ.Qrg/ educatiQn/zoQdocents/2007azadcQnferccne/ 2008 Gorilla Workshop - 23-27 January 2008 - Hosted by Disney’s Animal Kingdom and the Brevard Zoo in Orlando, FL. For more information see 2QQ8GQrilIa.WQrkshQp.CQm, or call Beth Armstrong at (614) 506-7368 or Rachel Daneault at (407) 938-2337. AAZK National Conference - 30 September - 4 October, 2007 - at Moody Gardens in Galveston, TX. Hosted by the Galveston AAZK Chapter. For more info see the yellow insert in this issue of AKF or visit the Chapter’s website at www.gcaazk.org/ 28th Annual Elephant Managers Association Conference - 14-16 October 2007 - hosted by the Cincinnati Zoo & Botanical Garden, Cincinnati, Ohio. An optional pre-conference trip on October 13th to the Indianapolis Zoo is also available, as well as a post- conference trip on October 17th to the Louisville Zoo. The conference Icebreaker will be held the evening of October 13th. For more information visit or call the elephant department at the Cincinnati Zoo at (513)281-4700 ex. 8360. Call for Papers - Abstracts should be brief and include a description of the methods, results and conclusions of the presentation, where appropriate. This year, the first five presenters to have their abstracts approved will also have their conference registration fees waived. In order to have their registration waived, the presenter must be a member of EMA. Only one registration fee waiver will be granted per presentation. Once the five registration fee waivers have been granted, submitters will be notified that registration fee waivers are no longer available when their abstracts are received. Please send electronic copies of abstracts to riciiard..heithausj@ciacinnatizQQ.org *^Jiusbandry Workshop - 16-18 October 2007 - Hosted by the Brookfield Zoo in Chicago, IL. This husbandry workshop will focus on the care and management of the orangutan in a zoological setting. Topics will include environmental enrichment, positive reinforcement training, nutrition, medical management, introductions, birth management, public education, conservation and general orangutan management. Workshop registration fee ($85) covers most meals including a mixer and a banquet. Additional information including a registration form, travel information and an abstract submission form is available by contacting Carol Sodaro, Orangutan SSP Husbandry Advisor at casodaro@brookfieldzoo.org 3*^ Annual Aquatic Medicine Seminar - 22-24 February 2008 - Hosted by Shark Reef at Mandalay Bay Resort and Casino in Las Vegas, NV. The program consists of two full days of lecture on a wide range of aquatic animal health and medicine topics with an emphasis one elasmobranchs. In addition, there is a “wet lab” on day three that provides a “hands-on” learning experience. For additional information please contact Jack Jewell at (9702) 632-4560 or emaiP’jj e wel l@mandalay bay. com< International Primatological Society XXII Congress - 3-8 August 2008 - to be held in Edinburgh, Scotland. Online registration is now available at .ips2008. co.uk/Registrati on.html to register to attend this exciting congress. Seventh International Aquarium Congress - 19-24 October 2008 -to be held in Shanghai, China. The theme is-“Progress & Conservation: The Role of Aquariums in Protecting the Aquatic Environment”. For further information, please contact the lAC Secretariat Office: email” — Secretariat@iac2008.cn/ Phone: 86-21-54065152; Fax 86-21-54065150. See the conference website at www.iac2008.cn IAC2008 SHANGHAI ±M Post Your Coming Events Here .email to: akfeditor@zk.kscoxmaiLcom Animal Keepers ’Forum, Vol. 34 No. 9 369 rom G PGSiaGn Bowling for Rhinos is AAZK’s biggest conservation effort. There are a number of people who are the true heroes in making AAZK’s “Bowling For Rhinos-sponsored by Blue Rhino®” successful. Year after year, they tirelessly organize their event with little recognition. Their reward is knowing that they are helping to conserve wildlife worldwide. AMERICAN ASSOCIATION Now AAZK, Lewa Wildlife Conservancy and Anna Merz would like to recognize these dedicated members by rewarding them with a chance to see firsthand the results of their dedication. Anna Merz has offered to host an individual and a companion, if they wish, for one week at Lewa Wildlife Conservancy in Kenya. The winner’s expenses would be paid and the companion would need to be able to stay in the same room as the winner. The companion would need to pay travel expenses. Travel would occur in October. of ZOO KEEPERS Winners must be AAZK members in good standing. These trips will be awarded on an “as warranted” basis by the Board of Directors. Rules for Honorary Bowling For Rhinos Trip Winner: • Travel will occur the following year in October. This coincides with Anna Merz’s trip to Lewa for the fall Lewa Board meeting. • Anna will “host” the trip winner which entails paying all their expenses at Lewa (except souvenirs & tips) for one week. • The cost for the trip winner’s plane fare, transport cost & hotel in Nairobi (roughly $2,000-$2,250) will be covered by Lewa Wildlife Conservancy. AAZK Inc. will hold back $2,250 from the total BFR amount sent to Lewa in order to cover these costs. • Recommendations for trip winners will be made by Patty Pearthree to the AAZK BOD. Patty may solicit recommendations from AAZK members in case there are deserving members of which she is unaware. • Winner will sign a “holds harmless” waiver for AAZK, Inc. prior to travel. Virgil Baird is the first recipient of this trip. Virgil has organized the Toledo Zoo’s Bowling for Rhinos events since 1990 and has raised nearly $50,000 for conservation worldwide. His tireless efforts have not gone unnoticed in the conservation field, and so it is with great pride that I announce that Virgil is being awarded a free one-week trip to visit Lewa Wildlife Conservancy in Kenya in October, 2008. He and a companion will be hosted by Anna Merz on their one-week adventure to be firsthand observers of the wildlife that benefits from Virgil’s hard work and dedication. Congratulations, Virgil, for a job well done year after year. Denise Wagner v President, AAZK Inc. 370 Animal Keepers’ Forum, Vol. 34 No. 9 How do you formulate life-saving milk replacers to meet each species’ special nutritional needs? The answer — Milk Matrix from Zoologic® Nutritional Components. Milk Matrix is a line of 7 milk replacers that can be used alone or blended to closely simulate the protein, fat, and carbohydrate content of the milk you’re substituting. With the Zoologic Milk Matrix System you get complete easy -to -read milk matrix formulations, nutritional analyses, species specific data sheets and exact mixing instructions. Everything you need for optimal health. Find out more about the Milk Matrix system. Call 1-800-323-0877 and make saving lives a little easier to handle. Because saving lives can be a bear. nutritional components Animal Keepers’ Forum, Vol. 34 No. 9 371 Rhino AI Update from Cincinnati. In the May, 2007 issue of Animal Keeper ’s Forum (vol. 34, no. 5) the article entitled, “Greater One- Homed Rhinoceros {Rhinoceros unicornis) Artificial Insemination Program . . . From a keeper’s perspective” was published. As a follow-up to this article, the Cincinnati Zoo and Botanical Garden is pleased to announce the first, successful conception via artificial insemination in this rhinoceros species. The insemination procedure took place in August, 2006 and since fertilization we have monitored implantation, embryo development and subsequent formation of fetus. We continue to monitor and document fetal growth and development so it will benefit other institutions who are attempting to unravel the reproductive mysteries of this endangered species. Wendy Shaffstall Senior Ungulate Keeper Cincinnati Zoo and Botanical Garden 372 Animal Keepers’ Forum, Vol. 34 No. 9 AAZK Announces New Members Alabama Gulf Coast Zoo, Gulf Shores, AL Parri Hall, Director Heather Tassler, Bronx Zoo (NY); Leslie Steele, Prospect Park Zoo (NY); Jessica Nelson, National Aquarium in Baltimore (MD); Christie Saunders, Mill Mountain Zoo (VA); David Wallace, Natural Science Center (NC); Stacy M. Spurlock and Kathy Drissers, Busch Gardens/Tampa (FL); Sarah McGann, Birmingham (AL); Kathleen Gregory, Nashville Zoo at Grassmere (TN); Christine Blondeau, Memphis Zoo (TN); Simira Nazir, Jackson Zoological Park (MS); Donnalynn Laver, Isaiah’s Wings Sanctuary (OH); Natalie Siek, Cleveland Metroparks Zoo (OH); Jessica Addams, no zoo listed, (IN); D. Brett Kipley, Detroit Zoological Society (MI); Jennifer Mullen, Binder Park Zoo (MI); Amber Dunaway, Minnesota Zoo (MN); Aimee Faller, Brookfield Zoo (IL); Ryan Kirkland, Scovill Zoo (IL); Tracy Hoorman, St. Louis Zoo (MO); Liberty Roselind and Hilary Scheinuk, Audubon Nature Institute (LA); Stephanie Marsheck, Tulsa Zoo & Living Museum (OK); Ashley Wisniewski, Fossil Rim Wildlife Center (TX); Sara J. Stuart, Sharkarosa Wildlife Ranch (TX); Jessica Ruiz, International Exotic Feline Sanctuary (TX); Kate Lyngle-Cowand, no zoo listed (UT); Kim Sorensen, Utah’s Hogle Zoo (UT) ; Lanny Brown, Phoenix Zoo (AZ); Danielle Fogel, Dean Lofgren, Joshua Sisk, Valentina Renzetti, Alexia Higgins and Shirley Richardson, Los Angeles Zoo (CA); Nicole Johnson, San Diego Zoo (CA); Jeanne Hale and Hilary Maag, San Francisco Zoo (CA); Benjamin Colteaux, WildCare (CA); Kristi Wheeler, The High Desert Museum (CA); Hugh Bailey, Woodland Park Zoo (WA) ; Paul Woerner, no zoo listed, (Ontario, Canada); Sonya Dittkrist, High Park Zoo (Ontario, Canada); Heidi Ollek, Toronto Zoo (Ontario, Canada); A. Dionne Wilde, Assiniboine Park Zoo (Manitoba, Canada). Renewing Contributing Members Joan Diebold, Keeper Franklin Park Zoo, Boston, MA Vernon N. Kisling, Jr. High Springs, FL New Contributing Members Jennifer Timmel Kissimmee, FL Renewing Institutional Members Smithsonian National Zoological Park Washington, DC John Berry, Director Busch Gardens, Tampa, FL Glenn Young, VP. Zoological Operations Columbus Zoo & Aquarium, PowelfOH Dusty Lombardi, Director of Living Collections Cosley Zoo, Wheaton, IL Susan Wahlgren, Director Hillcrest Park Zoo, Clovis, NM Herschel Arnold, Director The Animal Guys, Inc., Altadena, CA New Institutional Members Peace River Refuge & Ranch, Zolfo Springs, FL Scovill Zoo, Decatur, IL The Alexandria Zoo, Alexandria, LA Leslie Whitt, Director Heritage Park Zoological Sanctuary, Prescott, AZ Pam McLaren, Executive Director Oak Tree Village & Animal Park, Yucaipa, CA Ronald G. Huston, Ph.D., Director Cougar Mountain Zoo, Issaquah, WA New & Renewing Commercial Members Premium Nutritional Products, Mission, KS David R. Morris, President (renewing) Reliable Protein Products, Phoenix, AZ (new) THE GOURMET RODENT, INC.“ i^S AND MICE Bill & Marcia Brant 12921 SW 1st Rd., Ste 107, PBM #434 Jonesville, FL 32669 (352) 495-9024 Fax: (352) 495-9781 e-mail: GrmtRodent@aol.com ®AII Rights reserved Animal Keepers' Forum, Vol. 34 No. 9 373 DEDICATED ISSUES SALE ! We’re cleaning house as we are running out of storage space at the Administrative Office. So we are pleased to offer a special twin-pack of dedicated issues that have been published by AAZK, Inc. If you missed these special issues or are a new AAZK member, now is your opportunity to pick up a wealth of information for a minimal price. iiklliMMiplRr F 0 rt \J TS/l The Special Issue on Bat Husbandry and Conservation was published in ANIRUl KEEPERS' 0 u IVl December of 2001 and contains 18 CoiLstrvHiloM papers on various aspects of bat husbandry, enrichment and conservation status in the wild. 70 pgs The Special issue on Cheetahs was published in July/ August 2005 and contains 3 1 articles dealing with a broad range of topics from captive husbandry to hand-rearing to breeding to .**/•»-« lut Jx.sne oti t hfctnh UMCMton g9 to* KcbutrL Me DECUUEB 21101 conservation in the wild and field research. 124 pgs. nHv/ASMarzoiKi Please fill out the order form below to receive this twin-pack of dedicated TKF 5. Mail the order form, along with check made out to AAZK or credit card information to: Dedicated Issues, AAZK,Inc. 3601 SW 29th St., Suite 133, Topeka, KS 66614-2054. Or you may call (785) 273-9149 to purchase using a Mastercard or Visa. Twin-Pack Order Form Please send twin-pack(s) @ $ 1 5.00 each (U.S. domestic price includes Library Rate Postage) Canadian orders add $3.00 Air Mail shipping Overseas orders add $8.00 Air Mail shipping Mail to (please print clearly)'. Name: Address: City: State/Province: Zip/Postal Code: Country: Check Enclosed Please charge my credit card (please circle) Mastercard Visa Credit Card #’s: - - - Exp. Date Name on card (please print clearly) Signature: THANK YOU FOR YOUR ORDER 374 Animal Keepers ’Forum, Vol. 34 No. 9 $. S. s. Total $ ^ I i 0 (I i ? S 4^1 0 (I ¥ i H S i 4 S) Working in partnership with zoos and aqtEarmms, MAZURF PhD nutritionists develop industry leading products specifically for each species. From aardvarks to zebras, we work hard to give your animals the most of what they need. For more information on MAZURF products-including nutritional analyses and research findings-visit www.mazuri.com or call 1-800-227-8941 for the location of your nearest dealer. Because when it comes to great nutrition, we’re committed to the health and longevity of every animal. The Erotic Animal Reding Resource www.mazuri.com Animal Keepers’ Forum, Vol. 34 No. 9 375 M- f i» ffc« p«¥^«i: and wwnMimfxtm '0M You've heard about it! You've been looking for it! Here it is! Keeper Profiles - The hilarious bVD that combines the original film clips that dissect the personalities of your fellow keepers, with outtakes and other footage. Produced by the Southern Ontario AAZK Chapter, all profits from the sale of the [5VD go to support AAZK. $15.00 US and Canada (includes shipping and handling) $17.00 International (includes shipping and handling) Use the Order Form or order from the AAZK website at www.aazk.org 376 Animal Keepers’ Forum, Vol. 34 No. 9 KEEPER PROFILES ORDER FORM Please send copies of Keeper Profiles DVD U.S. and Canadian Orders $15.00 each International Orders $17.00 each Total Mail to (please print clearly)- Name: Address: City: State/Province: Zip/Postal Code:, Country: Email Address: Check Enclosed Please charge my credit card (please circle) Mastercard Visa Credit Card #'s: - - - Exp. Date / Name on card (please print clearly) Signature $, $, $. THANK you FOR YOUR ORDER I Animal Keepers ’Forum, Vol 34 No. 9 377 pQfido foolnole/ SAN DIEGO — A giant panda at the San Diego Zoo is pregnant and a birth is expected sometime next month. Bai Yun was placed on a 24-hour “birth watch” after veterinarians observed a fetus and fetal heartbeat through ultrasound images taken on July 18, according to officials with the San Diego Zoo. Members of the zoo’s giant panda conservation unit did not announce the news until additional ultrasound images confirmed that the fetus was developing normally, according to the zoo. Veterinarians believe Bai Yun conceived about 7-8 weeks ago. “There is currently no hormone test to confirm pregnancy in giant pandas,” said Meg Sutherland- Smith, a zoo veterinarian. “We use ultrasound technology to determine if Bai Yun is pregnant,” she said. “We have been able to confirm pregnancy and monitor fetal development using this equipment during her previous pregnancies at the San Diego Zoo.” It was not disclosed who the father was, but zoo officials reported in April that Bai Yun and Gao Gao had mated several times. Bai Yun has remained in an off-exhibit habitat where she has slowly been showing signs of a pregnancy, including changes in her hormone levels, nest building and loss of appetite, zoo officials said. Most recently, Bai Yun’s mammary glands have swollen and she is almost exclusively spending her time indoors, according to the zoo. The 16-year-old panda has given birth three times in the past. Her first cub, Hua Mei, was bom at the San Diego Zoo in 1999, becoming the first giant panda that was bom in the United States to survive. Hua Mei was later sent to China where she gave birth to three sets of twins. Bai Yun’s second cub, a male named Mei Sheng, was bom in 2003 and is slated to be sent to China in October, zoo officials said. Her third cub, Su Lin, was bom in 2005. Both Mei Sheng and Su Lin were sired by Gao Gao. Source: CityWire.com 7-31-07 BEIJING, China — A panda once believed to be male and sent to Japan to breed with a female without success gave birth to twin cubs this week, state media reported. The panda, “Jinzhu”, gave birth to two female cubs on August 6th at the Wolong Nature Reserve in the mountainous southwestern province of Sichuan, 1 1 years after being declared male at birth in 1996, Xinhua news agency said. An estimated 1,600 wild pandas live in nature reserves in China’s Sichuan, Gansu and Shaanxi provinces. “Jinzhu was believed to be male owing to her inconspicuous secondary sex characteristic and behavior,” the agency quoted Wei Rongping, assistant director of the reserve’s research center, as saying. Jinzhu was sent to Japan in 2000 to mate with a female, the report said. “When the pandas showed complete disinterest, experts decided to turn to artificial insemination, leading to the discovery that Jinzhu had no penis,” it added. Jinzhu was sent back to China in 2002, with experts arguing the panda was either a hermaphrodite or had “undeveloped” sexual organs. “The penis of an adult panda is only about three centimeters (1.2 inches) long,” Xinhua quoted Li Deshen, a panda expert, as saying, as a possible reason for the mix-up. It was not until 2005 that scientists discovered nine-year-old Jinzhu’s ovaries were positioned in the wrong place, and gave her a two-hour operation to make her a “normal girl”, Xinhua said. Jinzhu subsequently mated with a male in March 2007 and gave birth 142 days later, Xinhua said. The giant panda is one of the world’s most endangered species and found only in China. An estimated 1,600 wild pandas live in ^ nature reserves in China’s Sichuan, Gansu and Shaanxi provinces. 5'owrce.- Reuters via CNN.com 8-9-07 378 Animal Keepers' Forum, Vol. 34 No. 9 NOW AVAILABLE KRIEGER PUBLISHING COMPANY RO. Box 9542 • Melbourne, Florida 32902 Phone: (321 ) 724-9542 • Fax: (321 ) 951-3671 www.krieger-publishing.com Herpetological History of the Zoo and Aquarium World James B. Murphy Foreword by Roger Conant Orig. Ed. 2007 344 pp. ISBN 1-57524-285-0 $79.50 In this book, James Murphy follows the changes in zoo and aquarium communi- ties by looking at the development and expansion of the discipline, the evolution of ideas which led to greater conservation awareness and activity, vignettes of inter- esting historical moments, and pioneers in zoo herpetology. Portraits of a selected number of zoos and aquariums through- out the world are presented to show the chronology of herpetological discovery, people who worked at those places, and the breadth of the programs that were put in place. Homalopsid Snakes, Evolution in the Mud John C. Murphy Orig. Ed. 2007 260 pp. ISBN 1-57524-259-1 $68.50 Homalopsid snakes are aquatic rear- fanged snakes that inhabit freshwater, brackish water, and marine environments from Pakistan’s Indus River eastward to Queensland, Australia. Homalopsid Snakes: Evolution in the Mud is the only available book on these aquatic reptiles and the first comprehensive review of the group in 35 years. It contains species ac- counts, summaries of the author’s field work, and photographs of the snakes and their morphology which can only be found in this book. Animal Keepers’ Forum, Vol. 34 No. 9 379 Herpetological History of the Zoo and Aquarium World Murphy James B., Orig. Ed 2007 Krieger Publishing Company, R O. Box 9542 Melbourne, FL 32902-9542 http://wwww.krieger-publishing.com ISBN: 1-57524-285-0 Cloth/Paper 344pps. Price: $79.50 In this elegant volume, Jim Murphy follows the changes in zoo and aquarium communities by looking at the development and expansion of the discipline of herpetoculture, the evolution of ideas which led to greater conservation awareness and activity, vignettes of interesting historical moments, and pioneers in zoo herpetoculture. Portraits of a selected number of zoos and aquariums throughout the world are presented to show the chronology of herpetocultural discovery, people who worked at those places, and the breadth of the programs that were put in place. The New Encyclopedia of Snakes By Chris Mattison 2007 Princeton University Press http://press.princeton.edu/titles/848 1 .html ISBN: 978-0-69I-I3295-2 272 pp., 8-1/2 X 11; 200 color plates Cloth $35.00 Comprehensive, up-to-date, and richly illustrated with some 200 color photographs, The New Encyclopedia of Snakes is the best single-volume reference on snakes. A thorough revision of the highly successful Encyclopedia of Snakes, Chris Mattison’s new book is the only one of its kind to deal in detail with snakes from around the world. Addressing the natural history of snakes and their relationship with each other and with other groups of animals, the book incorporates new information on snake biology and classification and includes a complete list of every family and genus, with notes on each. Throughout, photographs show the fascinating variety of snake coloration and camouflage, and illustrate and clarify the many topics covered. Contains easy-to-read fact boxes about topics of special interest. Organized thematically, the book addresses the origin and evolution of snakes, their morphology and function, how and where they live, their methods of feeding, defense, and reproduction, their taxonomy and classification, and their interaction with humans. The New Encyclopedia of Snakes is the ideal reference for anyone interested in snakes, whether they come across them in the wild, go looking for them, or are simply fascinated by them. Chris Mattison is an internationally recognized herpetologist and photographer based in the United Kingdom. His books include Snake and Snakes of the World. For greater comprehension and ease of use (both, among herpetologists and the general public), this book adopted common names for North American species as listed in CNAH’s Standard Common and Current Scientific Names for North American Amphibians, Turtles, Reptiles, and Crocodilians (Fifth Edition) by Joseph T. Collins & Travis W. Taggart (2002). From The Center for North American Herpetology Lawrence, Kansas http : // w w w. cnah . org 380 Animal Keepers' Forum, Vol. 34 No. 9 Crocodiles: Inside Out A guide to the Crocodilians and their functional morphology By K. C. Richardson, G. J. W. Webb and S. C. Manolis, 2002 Surrey Beatty & Sons, 43 Rickard Road, Chipping Norton 2170, NSW, Australia ISBN: 0949324906 180 pages, hardbound. Price: ca. $87.75 US Most members of the public have a love/hate relationship with crocodiles. These ancient dinosaur- like creatures, which mostly live in the wanner moist regions of the world, exert a macabre fascination on most of us. This starts with their unusual nesting behaviour, where their babies hatch and struggle out of their nest (so much like birds) to then form creches with their siblings in the nearby waterways. Once these small juveniles have grown to beyond one metre in length, they become potentially dangerous to humans. The stare of a large crocodilian as it assesses whether or not it can capture and eat you is one not to be forgotten. Hence, in areas where humans and crocodilians coexist, there is always an uneasy relationship. This book presents an overview of the current status and habits of all modern day crocodilians. The authors present a compilation of relevant gross and histological anatomy, which is extensively illustrated with drawings, radiographs and photographs. These are supplemented by synopses of interesting topics such as: how a crocodilian can remain submerged for extended periods, what is unique about their eggs, and how one can age a crocodilian. For greater accuracy, comprehension, and ease of use, this book uses the traditional, standardized common names for North American species of crocodilians maintained by Collins & Taggart (2002. Standard Common and Current Scientific Names for North American Amphibians, Turtles, Reptiles, and Crocodilians. Fifth Edition), published by The Center for North American Herpetology (available as a pdf at the CNAH web site), and updated daily online, the only such listing available online worldwide. The Center for North American Herpetology, Lawrence, KS http://www.cnah.org And on the Lighter Side...., Death Roll By Marilyn Victor and Michael Allan Mallory 2007 Five Star Publishing, an Imprint of Thomson Gale, 295 Kennedy Memorial Drive, Waterville, ME 04901 ISBN: 1-59414-544-X 356 pps. Price (hardback): $25.95 Zookeeper Lavender Jones, aka “Snake”, and her husband, Jeff, an Aussie herpetologist who bears a striking resemblance to the late crocodile hunter Steve Irwin, investigate a murder in which the zoo’s star 15-foot crocodile is chief suspect. Anthony Wright, Director of the Minnesota Valley Zoo, is no one’s favorite. Still, finding him dead in the crocodile pool on the night the zoo’s Australian exhibit officially opens is a bit of a shocker. Even more shocking is the arrest of the crocodile keeper, JR, who the police discover is wanted for murder in Florida. Snake can’t believe JR is guilty even after her sleuthing turns up the details of his alleged crime, which involves several other members of the zoo family: Wright’s wealthy wife, a State Senator and JR’s ditzy girlfriend, on the run from an abusive husband. When Snake barely escapes with her limbs intact after she’s kicked into the crocodile pool, she’s sure her hit-and-miss detection has hit a nerve. Gary Olson, intern on Jeff’s wildly successful cable wildlife show, Zoofari, adds to the confusion when he shows Snake evidence that Wright may have been involved with the lucrative illegal trade in wild animals. Snake must dig deep to prove to her high-school boyfriend, now the cop in charge of the case, that JR is innocent. Combine your love of the zookeeping profession and a passion for mystery novels and you’re all set for an engaging romp through the authors’ first collaboration. Michael and Marilyn are both avid Animal Keepers’ Forum, Vol. 34 No. 9 381 animal lovers with the requisite household of pets and Marilyn is also a volunteer at the real Minnesota Zoo and a member of AZAD. Both writers are card-carrying AAZK members. Despite the fact that this is a novel, its conservation-themed undertones may well provide some subliminal education to those who read it. The authors hope to make the gutsy zookeeper “Snake” the main character of a series of stories, each set at a famous zoo or wildlife park - a continuing opportunity not only to entertain, but also to educate their readers. As the busy summer zoo season winds down, you might want to put this title on your winter reading list - a break for many of you from the nonfiction natural history volumes and scientific research tombs you may often find yourself reading. It’s a great escape into a murder mystery within the zoo world. And for the Younger Set^s Holiday Gift List.... Kathryn and the Runaway Zoo By William B. Catton 2006 Vantage Press, Inc., 419 ParkAve. S., 18th FI., New York, NY 10016 ISBN: 0-533-15398-0 140 pps. Price (paperback): $11.95 This delightful novel for young readers recounts the story of 13-year-old Kathryn, a part-time employee at the Famngton Zoo, who soon discovers she can actually talk to the animals. The zoo has one of the largest collections of animals in America, yet Kathryn sees the zoo’s exhibits as too small and sadly out of date. People are sympathetic, but unwilling to help and the zoo’s owner, one Mortimer Farrington is “an ill-tempered, arrogant skinflinf ’. Only veteran keeper Moses Johnston listens patiently to her complaints and suggestions. With her frustration building, Kathryn sees a possible solution to the unacceptably cramped conditions in the zoo. She finds out that the Countess of Scarborough, a wealthy englishwoman, is converting a large portion of her yorkshire estate into a wildlife refuge. Now if only Kathryn can figure out a way to get the Farrington zoo animals to this new, desirable habitat! Can she do it? Mesa, the timber wolf, seems to think so. “You’ll find a way,” he tells her. The author’s colorful cast of vividly described animal and human characters, briskly-paced narrative, and unmitigated sense of wonder makes this a novel that will charm and delight youngsters from first page to last. Big Cat Internships Available Join us in “Saving Tigers One by One” As seen on Animal Planet® “Growing Up Tiger” Apply at www.tigercreek.org Learn about Big Cat Management. Internship involves Animal Care Apprentice and Public Education. We offer experience that counts towards employment, TIGER MISSING LINK FOUNDATION / TIGER CREEK WILDLIFE REFUGE *r' MlREEK 382 Animal Keepers’ Forum, Vol. 34 No. 9 REACTIONS A Question and Answer Forum for the Zoo Professional on Crisis Management By William K. Baker, Jr., Director Abilene Zoo, Abilene, TX Question You have mentioned in previous columns that good communication and attitude is important, do you have any advice on how to improve communication and reduce conflict in a zoo environment? (Part I of II) Comments It seems that I am asked this question several times a year. As a result, I have decided to go into significant depth on this subject. When I first started out in animal management, it was as a wildlife biologist. Field biologists are focused, driven individuals. So much so that when you get a group of us together, we can often start and finish each other’s sentences. It’s actually pretty scary when you think about ten people working next to each other in a lab or in the field doing this. When I first entered the zoological profession many years ago, I was startled by the diversity of personalities. They ran the spectrum from totally liberal to archconservative. This was a considerable shock to me at the time. Over the years I have learned that while this diversity of personality types can lead to interpersonal conflict and internal politics, it is also our greatest strength. Conflicting attitudes provides an atmosphere for creative thought. Think about it... if we all agreed, we would be working in a vacuum. A unified vision of conservation is what touches our collective souls and makes us greater than the individual contribution to our profession. However, that contribution is fueled by our individual perception of what conservation means. The end result is that individual perception is not only our greatest strength, but our greatest weakness as well. Perception, that’s the key word. It translates through our senses and shapes a person’s attitude. As a result, it is inevitable that each person reacts differently to each situation due to his or her state of mind. Okay, let’s talk about state of mind in relation to the original question. Take it as fact - attitude and perception can shape the events before, during, and after a crisis management situation. In addition, take it as fact that an individual psychology can influence a group and conversely, the psychodynamics of a group can influence the individual. The stressors are there and how we deal with it in our daily lives is in part what defines us. Having established the argument that perception can lead to varying levels of conflict and stressors in the work environment, what are the short- and long-term ramifications when perception moves beyond simple professional differences of opinion. In the short run, an individual can become disenchanted with the goals of an institution and eventually move towards outright opposition. In the long run, the same individual or even a group of individuals can win over even more staff members to the dark side and fail in seeing that they aren’t facilitating change, but rather fueling a problem greater than the original issues. The end result will inevitably be chaos in the work environment, rather than facilitating positive long-term change. Animal Keepers ’Forum, Vol. 34 No. 9 383 At the same time, staff members should be questioning what the direct impact of this would be on the animal collection. Animals rely heavily on non-verbal cues to communicate and a training session with cats, elephants, or marine mammals could prove deadly if a lack of patience, frustration, or other body language cues are inadvertently transmitted during a session. At the minimum, there is the distinct possibility of the disruption of established behavior chains or the introduction of superstitious behavior. In addition, it should be considered that emotions would come into play if a member of the staff is injured or killed. Conversely, if a member of the animal collection is killed, then the emotions of the staff should be a consideration as well. Either way, the animals will probably notice the emotional change in the staff. Internal Politics The topic of internal politics would certainly qualify as a problem in perception that leads to conflict. Over the years I have watched as my friends and peers have struggled through this area of our profession. To some degree internal politics are probably a part of most facilities and like subtle shades of gray they cross the spectrum from beneficial to malevolent. In my years of experience it has become abundantly clear to me that in reality there exists no “us” and “them” when comparing zoo keepers to zoo managers. What does exists are individuals within the ranks of our profession who lack sensitivity, compassion, the social skills and the ability to communicate effectively. This is a fact of our modem society, so why should our industry be any different? The bittersweet tmth is that people from all walks of life staff our institutions and each person has a specific personality with traits good and bad. It is my belief that there is no such thing as a “bad zoo”; it would be unfair to allow the acts of a few individuals to obscure the achievements and merits of an entire facility. The tmth is that politics exist in every profession and all walks of life. Still, I have observed that many of our peers have left the profession in frustration and anger over the internal politics. Inevitably, the key issue is that something is being placed ahead of the animal’s welfare by someone else, which directly or indirectly impacts the quality of care that we provide. This strikes at the very heart of our belief system and shatters the tmst that animal caretakers share. This type of action isn’t inherent in the administration, nor is it inherent to a specific facility. It is the result of individuals who bring their own agenda with them wherever they go in life. While it isn’t our responsibility to rescue these individuals, it is our responsibility to insure that our profession conducts itself in a professional manner. We owe it to our peers, the animals, and conservation itself to encourage these individuals to find a new field of study. Conversely, it is all too convenient for professionals to leave our field in disgust and blame the profession as they turn away. It only makes our industry a smaller and lonelier place, and it’s an unacceptable loss to the cause of conservation every time it happens. We must work together to ensure the survival of the species placed in our care. This fact exists beyond the rhetoric, marketing, and advertising; every professional who can aid in the survival of the wild places and their animals should. That is the true nature of our industry and when we come together, only then is the tme magic, synergy, and teamwork realized. However, it is unrealistic to believe that the problem individuals will simply go away. The reality is that we will continue to have to work with these individuals probably as long as the human condition exists. So, does internal politics have an impact on zoological safety? Yes. Next, is there anything that can be done when facing this type of situation? It has been said that the first step in solving a problem is realizing its existence. Politics is like anything else; it can be understood and controlled. The first and most immediate concern that arises out of politics is that communication and morale begins to break. This results in the affected staff members being placed in a reactive and high stress situation. With a break in communication, morale. 384 Animal Keepers’ Forum, Vol. 34 No. 9 and elevated stress levels, the likelihood of the animal staff keeping their mind focused on the task at hand is extremely low. In addition, when this scenario is fueled by rumors and a touch of paranoia, the possibility of a staff member getting injured or killed is elevated. The psychodynamics of the situation can quickly take on a life of its own and spiral out of control. Needless to say, an injury to either an animal or staff member can easily push the spiral farther downward. So, where can the mistake occur in a zoo professional’s day? Anywhere. Think about how many exhibits, shifts, holdovers, gates, guillotines, chutes, and locks that are operated on a daily basis. At any point in the day a step could be missed, a miscommunication can occur, or an animal count could go wrong. Distraction in our business can prove to be disastrous. Even if the result isn’t immediate, it could easily impact the next zoo keeper who enters the area. Another aspect of a high stress situation is that animal managers can easily experience apathy over time. This can lead to a decrease in effectiveness in the workplace. Apathy detracts from the ability to perform detail work and in our profession the details are everything. Even if a shift or count isn’t missed, an injured or problematic animal condition can easily be overlooked. Attitude After being a Zoo Keeper, Trainer, Senior Keeper, Curator, and once again a Director, I would like to believe that I see the situation from both sides. If you ever had the thought that management is easier or more laid back, wrong. When you flip to the management side of the coin you get to deal with budgets, government, support organizations, media, and the two things I dislike the most, politics and telling the staff “sorry, it’s not in the budget”. For management the trick is to remember what it’s all about, the animals. Luckily my position has facets of both Director and General Curator, which keeps me in contact with the staff and collection on a daily basis. It keeps me grounded in why I do this for a living. Many managers are removed from the animal collection and this distance creates the illusion that everything is fine, when in fact it isn’t. Operating in a power vacuum isn’t effective management; it’s foolhardy at best. Managing in this type of environment isolates you from the staff as well, leading to the problems mentioned in the earlier paragraphs. Also, it is the responsibility of management to hire people who can mesh with the team. If you hire problematic staff, then you have no one' to blame but yourself The attitude of the individual is critical to the prevention of a crisis. The level of training an animal manager receives will directly influence that person’s abilities. Example, the vast majority of crisis incidents occur due to “keeper error”. In my experience, this is usually due to distraction during animal duties. Whether it’s personal, professional, or interpersonal conflict, the mind isn’t where it should be, on the animals. An aggressive training program produces professionalism and the self- discipline to stay focused. Never forget, animals will always notice a difference in body posture, speech, and mannerisms. Even if you’re not paying attention, they are, especially the predators. Attitude during a crisis can make or break the situation. I have been through numerous resolved and one poor crisis situation. It only took once for me to swear that I would never let another person jeopardize my life or my co-workers. There are three basic ways to catch a glitch in a person’s attitude. One, catch it in training or on the job and modify the behavior. Two, prescreen individuals, (emergency responders) with a psychological profile. Three, actually go through a crisis with someone. Written protocols won’t catch a problem before or during a crisis, they exist as general guidelines to direct potential behavior and affect a resolution, training is what makes the difference. Look at the military, they never know what they may face, consequently they train for all situations. In a crisis. Animal Keepers’ Forum, Vol. 34 No. 9 385 if someone is untrained or unable then they should be removed from the scene before they injure themselves or someone else in the process. Crisis situations have the ability to bring out the best and the worst in people. The hard part is that you probably won’t find out the true measure of a person until the event actually occurs. The best way to address this is to be highly selective of your staff members and to train them thoroughly. Training is the key to increasing confidence, reliability and effectiveness. Written procedures are the beginning of the process, not the end result. They are then tempered by extensive training and the greatest teacher of all, experience. How an attitude is expressed after a crisis won’t change the resolution, but it may change your facility for the worse, doing irreparable damage. If a crisis goes well, then let your people know it. They’re animal professionals and deserve the credit. Conversely, if it goes south, then be prepared to act appropriately to the staff and the media. For the staff, be sensitive to the impact on morale, especially if someone dies. Also, expect the media and be prepared, realizing the further impact that it could have on staff morale. As management, be responsible and take charge of the situation, be accountable, and above all be professional. Whether you’re senior management, supervisor, or a front line animal manager everyone deals with crisis and stress differently from the next person. It’s not only critical for management to recognize this in regards to their staff, but in themselves as well. Counseling should be made available at a staff meeting to discuss the entire event, so that everyone is in the loop. Counseling and mediators are a valued part of the management process when dealing with the post-crisis situation and facilitating the healing process. Everyone who survives a crisis not only deserves compassion and sensitivity, they need it. Turnover Failure to respond to the needs of your institution can easily lead to negativity among staff members, which also surprisingly seems to be contagious to other staff members, avoid it all costs. The bottom line is during this period of time the morale spirals down, apathy does set in, and people get careless. Carelessness leads to crisis management situations and threatens the lives of staff and collection. This is unacceptable as well. Complacency and apathy are the real danger to keepers and trainers on a daily basis. Unfortunately, many managers have yet to grasp that the productivity, safety, and well-being of the staff are tied to job satisfaction; and that one crisis event can very easily lead to your next. The best way to illustrate this point is to draw from personal experience. As a zoo keeper I watched other keepers live from day to day in intolerable work environments under managers with little if any real animal experience and conversely, animal managers with no management capabilities. The end result is keepers who feel trapped in a disintegrating work environment. Morale is non-existent and the staff is polarized into an “us vs. them” mentality. I have even seen staff members who wouldn’t move to another facility out of fear for the animals’ care in their absence. Their dedication to their animal charges was so strong that they would stay and fight for years if necessary. Unfortunately, in the end many keepers leave the profession due to the management and politics of our industry. This is in my opinion, an unacceptable loss to the cause of conservation. Eventually, management turns over and the pendulum swings the other direction. However, this often takes years. During this period of time many keepers move on to other facilities. One of my peers refers to this as the “Holy Grail Syndrome”. Essentially, you jump from facility to facility looking for the perfect place to work. However, after a few months, the newness wears off, reality sets in, and the hunt is on again. Personally, 1 have never seen a perfect institution. I have seen a handful of truly dedicated and professional facilities in my career. Their staff turnover is virtually zero at these facilities and for good reason. Why would you want to leave? 386 Animal Keepers’ Forum, Vol. 34 No. 9 Personally, I believe that it takes a balance to survive a long-term commitment to the zoological profession. It is imperative that you realize that priorities exist and that, like the profession, an individual must be adaptable. Without this it is difficult to stay focused on life, much less on the task at hand. A zoological professional without focus is placing not only themselves, but also their co-workers in danger. As this column continues into next month I will address many of the problems that are common to our field and provide specific recommendations for each one point by point to help in finding a resolution. Next Month: You have mentioned in previous columns that good communication is important, do you have any advice on how to improve communication and reduce conflict in a zoo environment? (Part II) If you would like to submit a question for this column or have comments on previously published materials, please send them to: AAZK, Inc., 3601 S.W. 29th St, Suite 133, Topeka, KS 66614 Attn: Reactions/AKF (About the Author: Since 1985 Bill has been active in the fields of science, zoology, and wildlife management. His education and experience include a B.S. in wildlife management and post-graduate studies in zoology. Lab and Museum Assistant, Shoot Team Leader, ERT Member, Large Mammal Keeper, Senior Keeper, and Zoo Curator at various zoological facilities. His area of research is crisis management in zoological institutions, which draws upon practical experience and'training as a Rescue Diver, Hunter Safety Instructor, NRA Firearms Instructor, and Red Cross CPR/First Aid Instructor. Away from work he operates Panthera Research, which is a research and consulting firm.) The ABI Advantage Career Advancement? Just Getting Started? Online! Certification Program and Individual Classes: • CEU approved • Convenient • Fun • Flexible •Exotic Animal Management • Exotic Animal Conservation •Animal Enrichment • Animal Training and More! Qnimaledu.com enriching their lives and ours 866-755-0448 Animal Behavior Institute" Animal Keepers ’Forum, Vol. 34 No. 9 387 Methods of Recognizing and Recuperating an Underweight, Weaning Juvenile Giant Anteater (Myrmecophaga tridactyla) By M. David Quavillon, Zoo Keeper II Palm Beach Zoo, West Palm Beach, FL Abstract The Palm Beach Zoo was pleased to announce the second live birth of a giant anteater {Myrmecophaga tridactyla), Casper, on 20 January 2005. This event was especially exciting because, not only was it her sire, Cruz’s, second captive offspring; it was the second successful live anteater birth to ever take place at the zoo. During the first ten months, Casper seemed a normal, healthy juvenile anteater. Zoo staff started noticing subtle changes in her behavior at around ten and a half months. Since she was observed eating by the staff, and was often seen active while on display, these changes were originally written off as being part of her personality. Handling her was somewhat difficult as her mother was a rather aggressive animal, so it was nearly impossible to separate her from her mother until she was old enough to walk around her holding area on her own, independent of her mother. It was only then, at around ten months of age, that keepers were able to shift her away from her mother and weigh her on a regular basis. At eleven months, a keeper realized when attempting to routinely weigh her that she suddenly felt below an ideal weight. The obvious signs of an animal being drastically underweight are not prominent on giant anteaters since it is nearly impossible to see their ribs or sunken hips due to their long and coarse hair. The weighing proved that, not only had she lost weight since last being weighed, she was drastically under the weight that her older sibling had been at the exact same age. The zoo veterinarian was immediately called in to examine her. Through careful consideration of accounts by the keepers who took care of Casper, and according to what had been recorded on the daily reports, it was realized that Casper had not ever properly learned how to eat on her own after being weaned off her mother. Though keepers often saw her eating, it was entirely possible that she was not successfully getting enough food. It was decided that it was vital to Casper’s survival that we immediately begin tube feeding food and nutritional supplements into her. During the next three months, zoo staff became completely committed to saving Casper’s life by giving her multiple feedings daily, thus causing her to gain weight, and then teaching her how to eat on her own. Natural History Giant anteaters are indigenous to pantanal and forested areas of Central and South America. They have been found in either rural and densely populated areas, living noctumally, diumally or even a crepuscular lifestyle dependent of the number and proximity of local human native neighbors. Though they are generally believed to be shy and laid back animals, they can be rather dangerous and aggressive due to their size, strength, and extremely large claws. They have been observed often at water holes bathing and wallowing in the mud. Juvenile anteaters have been observed spending the first three to six months living almost entirely on their mother’s backs. For the most part they choose to defecate in the water, thus must be provided with a tub of water at all times when in captivity. Their diet in the wild usually consists of over 30,000 ants and termites a day with some occasional fruit. Since it is extremely hard to provide anteaters in captivity this large daily quantity of insects, zoo dieticians have formulated a number of different types of nutritional gruels. As it is extremely difficult to try to get an animal to solely subsist on a diet that is so unlike their natural diet, complications may arise. A critical time to pay attention to these possible complications is when a young juvenile anteater is being weaned off of its mother. The way in which these juveniles would naturally learn to eat on their own is by using their very long tongues to pick ants off their mother’s 388 Animal Keepers’ Forum, Vol. 34 No. 9 tongue. This is more difficult to do with a formulated gruel As has been observed by keepers working The Palm Beach Zoo’s anteater collection, which at that time consisted of six animals, each anteater has its own unique personality. Thus it is easier to enter the enclosures of some animals, and remove their young in order to routinely examine and weigh them without having to separate the two animals through shifting. Unfortunately, Casper’s mother’s general disposition made this difficult. A somewhat similar experience had An underweight Casper occurred a year before with another (photo byM. David Quavillon) anteater in The' Palm Beach Zoo’s collection. Another juvenile anteater was realized to seemingly have trouble eating on his own about a year earlier. His case was slightly different as it was caught at a much earlier stage, before he had become too underweight. Since he had come to the zoo without his mother, it was easier to monitor the fact that he was not eating right away through evaluating how much of his diet was left over. He was able to learn to eat on his own by keepers adding some of his favorite treats to the top layer of his food. These food items consisted of hard boiled eggs, avocados and bananas. Introduction As soon as it was confirmed by the zoo veterinarian that Casper was extremely below her ideal weight, all of the anteater keepers, supervisors and curators began working on a plan to restore her health. Anteater experts and institutions that had much experience working with captive anteater collections were sought for advice. With Casper there were a few major issues that needed to be addressed. The first was to try to figure out why the keepers had observed her eating every day when in fact she was losing weight. Her fecal submissions were regularly checked, with no parasites being found. It was soon deduced through observation that the part of her diet that she was consuming was the whole, unmashed piece of peeled banana or orange that was added to her diet for extra protein and nutrients. It appeared that Casper was actually eating this banana by trying to bite it and masticate it with her mouth. This is an unpractical and unnatural way for an anteater to eat as they have extremely small mouths and no teeth. It seemed the actual effort of always trying to eat this way would probably expend more calories than needed. Also, since Casper was still being housed with her mother, it was nearly impossible to tell how much of the diet was being eaten by which animal. Casper was immediately separated from her mother, starting at a few hours at a time, and after a couple of days completely. Another, and definitely the most important issue, was trying to figure out how we would be able to safely force feed her a supplemental diet throughout the day without over stressing her and causing more health issues. Luckily, due to the giant anteaters unusual anatomy, a device consisting of a rubber tube and a syringe was devised that could allow force feeding without too much fear of aspiration. Casper’s snout was measured and a tube about half that size was fitted onto the end of a large plastic medical syringe. A new diet had to be formulated that was much higher in nutrients, protein and vitamins yet viscous enough to easily be pushed through the syringe without getting clogged in the rubber tube. At The Palm Beach Zoo, the anteaters are fed two separate types of diets. One of the diets consists of a, blended mix of primate browse biscuits and exotic feline biscuits and water. The other diet consists mainly of Mazuri® Insectivore diet and water. The reasoning behind having two separate diets is that is what those particular animals received at their Animal Keepers' Forum, Vol 34 No. 9 389 previous institutions. It seemed appropriate to continue feeding them what they had been receiving prior to coming to The Palm Beach Zoo. While these diets, along with a twice weekly supplement of Vitamin Kl, provided our already very healthy animals with the properly needed nutrients, Casper was going to need a much higher calorie and nutrient diet to make up for what she had been lacking. After consulting other experts in the field and our veterinarian, a diet was formulated consisting mainly of Hills’ Science Diet® canned feline A/D, KMR (kitten meal replacement), plain yogurt, the normal adult diet and supplements of lactase and taurine. The last main issue was trying to figure out how to teach her to eat on her own once she was back to a healthy weight and composure. Since her mother had failed to teach her how to lick the food off her own tongue, it was up to the zoo staff to find another way. While we were presently able to catch her up several times a day to force feed her (she weighed about 10.7kg / 23.6 lbs.), it was impractical to think that we would always be able to force feed her (adult females can weigh up to 40 kg / 88 lbs.). The idea that maybe once she was healthy enough, we could experiment more with forcing her to eat on her own through a combination of hunger and the method that had worked with the previous underweight anteater was considered. The zoo uses a number of juices and nectars and even flat Dr. Pepper® as anteater treats, and while Casper did not seem initially too interested in these items, it was hoped that when she regained her strength and health she would be interested. The idea was that if she did eventually become interested in these treats, we could mix them in with the normal adult gruel to the point where she would want it badly enough to use her tongue to eat it since we would keep it in a completely liquid form. While this overall concern was something that could not be put into practice until she became healthier, it was important to focus on the issue immediately so experimentation could take place. Since Casper was trying to eat the banana, it was soon realized she would try to eat halves of oranges as well. Zoo staff began offering halves of oranges that were mostly hollowed out with gruel and treats put in the remaining half orange peel. While she did seem very interested, she still was not using her tongue. Treatment and Documentation As soon as a diet and method of feeding was decided on, implementation and documentation were put into place. In order to force feed Casper, she had to be restrained. Extra precaution had to be taken as giant anteaters can be extremely dangerous animals using their claws as deadly weapons. Even though Casper was very young and small, keepers still had to be extra cautious at all times. One keeper would go into the enclosure and pick her up while another keeper would restrain her front claws. Casper would be carried out into the night house hallway and held on the first keeper’s lap, while he or she would sit on a chair. The second keeper would then continue restraining the claws. A third keeper would then restrain Casper’s head while a supervisor or vet tech would feed the loaded syringes tube into Casper’s mouth. This was a very cautious and delicate procedure, due to the fact that if the tube were to become disengaged from the syringe, Casper could easily swallow the tube. This could be extremely detrimental to her health. It was additionally very important to only force food through the tube while she was actually trying to swallow the gruel, otherwise there was always the chance it could be inhaled, thus creating even more serious health problems. It was also very important that the gruel not be forced too quickly because it was important not to overload her shrunken stomach, causing nausea and vomiting. The temperature of the gruel was also monitored and even sometimes heated up so that she always received her food at room temperature. Keeper Nate Stantiferd prepares Casper’s gruel and feeding tubes while Casper observes. (Photo by Tammy Williams) 390 Animal Keepers’ Forum, Vol. 34 No. 9 As soon as a successful feeding method was established, a schedule was implemented. Adult anteaters at The Palm Beach Zoo are fed about 1440cc’s of gruel twice a day. It was decided that Casper would be fed at least 1000 cc’s a day spread out over seven feedings every two hours. A journal was placed in the anteater night house in which every feeding was documented. After each feeding, Casper was put back into her enclosure and left with small amounts of gruel mixed with nectar and placed in hollowed out orange peels. This was also documented in the journal, including all food that was offered and all that was eaten. Other documented events were each bowel movement (consistency, time), and weight, as she was weighed every day. Casper was given Winstrol® injections every week by the zoo veterinarian. Winstrol® is a steroid often administered to increase appetite. Casper was given Vitamin K1 supplements every other day, as anteaters in captivity often suffer from anemia. While the scheduled force feedings were almost immediately successful, Casper’s ability to eat on her own was not improving. The feedings themselves began getting very easy, as Casper’s strength returned so did her hunger. Even though she was stronger, she fought less as she began to be trained that when zoo staff would appear with the bowl of gruel and syringe, she would be fed. After a few weeks, only one keeper was required to restrain her, while a vet tech force fed her. We were able to do less feedings, with more gruel per feeding. She also became very easy to weigh every day, as she knew a feeding always immediately followed. Casper’s bowel movements became more frequent and of a healthier consistency. After about two and a half months, Casper began standing up on the mesh and displaying her desire to be syringe fed by opening and closing her mouth, much as if she were waiting to be nursed by her mother. At this point only one keeper was required to feed Casper, as she would readily take in the syringe on her own with no struggle. Casper was now eating about 1400 cc’s a day through the syringe and tube, sometimes eating 200cc’s on her own from hollowed oranges. At this point we realized that we would have to teach her to eat on her own if she were to ever live a life similar to our other anteaters. One of the curators had previously devised an apparatus that held plastic test tubes up to the mesh so an anteater could eat treats by sticking their nose into the tube and using their tongue to lap up nectar or juices from the bottom of the tube. We began offering this to Casper a few times a day, using a 70% nectar, 30% adult gruel mixture. It seemed Casper would be willing to eat this if it was offered in place of a feeding at a normal feeding time. The main problem we were encountering was that the test tubes could only hold about lOOcc’s at a time. Therefore we would constantly have to refill it. Also, Casper would begin salivating and standing on the mesh at the sight of a zoo keeper antieipating the syringe. The zoo keeper would have to exit and then it would take a while for Casper to break the behavior and return to the test tube to eat on her own. After a few meetings, a device was designed by zoo staff that consisted of a test tube that had the bottom cut off. This tube ran into a bucket that was cut to fit the tube. The bucket was designed to attach to the mesh and it could hold about lOOOcc’s of adult gruel and nectar mixture at a time. It was at this point that a decision was made to stop syringe feeding Casper and offer her gruel with very little neetar as her only option for food. It had been over three months since it was first discovered that she was malnourished and she was at a stable and healthy weight of about 18 kg / 39.6 lbs., and had finally, for the first time since being separated from her mother, been allowed to go out on exhibit by herself for a few hours each day. After only one day Casper was eating on her own, out of the bucket contraption, every day. It was felt amongst the staff that though this was a Animal Keepers’ Forum, Vol 34 No. 9 391 The author prepares to restrain Casper for tube feeding. (Photo by Tammy Williams) huge step, it only created another problem. The problem being that we would have to get her to adjust to eating out of anormal anteater pan instead of the bucket contraption. After a few weeks of the bucket contraption, Casper was offered a normal adult anteater diet in a normal pan. Without any adjustment period she began eating normally using only her tongue. Conclusion Today Casper is a normal, healthy adult giant anteater weighing close to 42kg / 92.5 lbs. A definite unintentional benefit from the constant human in- teraction that Casper received was the ability for zoo staff to handle her, and for a while use her for educational purposes. She was now harness- trained and very easy to weigh and manage. This has changed some as she has become a healthy adult anteater. Since her illness. The Palm Beach Zoo has enjoyed the birth of another anteater. After all the work and emotional turmoil that was suffered from Casper’s inability to eat, our youngest juvenile is being watched and handled and weighed constantly. A major difference though is that the mother of this juvenile is far more passive than Casper’s mother and much easier to work with. This particular staff will always be able to recognize the signs and will specifically document the weaning process. Most importantly, staff will watch to ensure that the juvenile giant anteater is using its tongue to eat the diet and not just trying to chew it with its mouth. If, in fact, there seems to be a problem during this vital time, staff will now have a precedent and method and guidelines to follow. While these methods worked for our staff, there are no guarantees that they would work for every staff or every anteater, as they are all individually different. References Emmons, L. H., R. Pena R, S. Angulo A., and M. J. Swamer. 2005. Bathing behavior of giant anteaters (Myrmecophaga tridactyla). Edentata, 6:41-43 Riger, Pete and Hudgins, Jennifer (Nashville Zoo) “Behavior, Growth and Weight Gain in a Pair of Juvenile Giant Anteaters {Myrmecophaga tridactyla)" (unpublished - contatc person: Pete Riger priger@houstonzoo.org) Woltanski, A. 2004. “Myrmecophaga tridactyla” (On-line), Animal Diversity Web. Accessed August 14, 2007 at http:// animaldiversity..uaimz.umich.edu/site/ accounts/information Myrmecophaga_tridactyla.html. Above, Casper after recovery drinking nectar. Below right a now healthy Casper investigates an orange. (Photos by M. David Quavillon) 392 Animal Keepers’ Forum, Vol. 34 No. 9 EO Editor - Rachel Daneault, Disney s Animal Kingdom Making Useful Spaces Out of Little Places By Alicia Shelley, North American Region Keeper IV Columbus Zoo & Aquarium, Powell, OH We are always trying to find ways to enrich, train and make the animals as comfortable and happy as possible. Small exhibit and holding spaces can be a challenge to work with. When increasing the size of the area is not an option, you need to evaluate the possibilities of what you DO have to work with! At the Columbus Zoo and Aquarium, our River Otter {Lutra canadensis) exhibit has two 3ft. x 4ft. (.914m X 1.21m)2 off-exhibit holding pens in the back of the building and a 2ft. x 2ft. (.60m x .60m) den in the front of the building with viewing for the visitors. The challenges we faced were: transferring the otters between the front den and the back pens, giving them more space while they are locked in and the yard is serviced, and allowing for more training opportunities. After brainstorming with our maintenance department we came up with a plan to build a removable transfer tube between the front and back pens. In order for the otters to get up to the tube, we would also need to have a ramp and a platform added as well. The sounds and smells of the construction were approached with some caution, but much curiosity. The whole process was very enriching for our 1.1 otters - Babar and Audrey. They were able to watch some of the work done on the front den while they were in back. The ramp and stairs lead up to a platform which connects to a removable, clear PVC tube connecting the back pens to the front den. At each end of the tube we have the ability to close and lock the tube while servicing each area. Once construction was completed, we introduced the otters to it. Although Babar was very cautious, Audrey showed little hesitation before she was climbing on the ramp, going through the tube, running up and down the ramp and sliding through the tube! It was great enrichment for them both as Babar was running through it as well in a couple of days. Audrey particularly enjoys sitting on the platform and watching us clean the pen beside her. We left the tube up for about a month to be sure that they were comfortable with it, and now we vary times that they have access to it in the hope of keeping it novel, but at the same time keeping them comfortable with it. Eventually we will add some holes to the tube for delivering treats as well as giving injections. The Asian Small Clawed Otters (Aonyx cinerea) had similar renovations to their holding pens and have already started using the tube for training. Their holding pens are approximately 4ft. x 5ft. (1.21m x 1.52m) with 12ft. (3.65m) ceilings. The obvious choice was to use the great vertical space that they had available. They had shelves and tubes installed up high with ramps for them to get up Animal Keepers’ Forum, Vol. 34 No. 9 393 to them. Some of the otters use the ramps as slides, even holding a foot out over the side to slow f themselves down! They are currently working with the otters in a tube which will be attached to the mesh for injections. There are many other examples of utilizing small spaces throughout the zoo. At the moose {Alces * alces) exhibit, we have four holding pens which are used daily. In addition, there is one more pen by the exhibit yard which was not currently being used. Maintenance installed a platform on a pulley system so that it could be used to place cells from a scale underneath and get routine weights. This pen works perfectly for this since it leads from the holding yard to the exhibit yard so we are weighing them ^ as they go out on exhibit. Our cougars (Felis concolor) are rotated in the exhibit yard every other day, so quite a bit of time is spent in the three back holding pens which are 8ft. X 10ft. and 8ft. lOin. high (2.43m X 3.04m X 2.46m). In the past, we had only used the floor space we had, providing recycled plastic beds and a 36-inch (~91cm) ADS drainage tube as a den. Recently we built a climbing structure made from recycled plastic. This structure allows them to use their natural jumping abilities as well as give them a high spot to lie down on. The transfer chutes going out to the exhibit yard are 2ft. 5 in. wide, 3ft. 9in. long and 3ft. 3in. tall (.76m x 1.18m X Im). In the chute we were able to build a squeeze wall that we are able to manipulate from outside the pen. This has been great for injections and hopefully blood draws in the future. In the stalls for the goats and sheep, we have built benches at different levels so that they can sleep under them as well as on top of them. During the Spring, one of the benches can be converted to a creep to safe haven for goat kids while still giving them the chance to mingle with the adults when to. Renovated Exhibit (Photo by Sheri Smith) provide a they want Many exhibits provide challenges, but it is up to us to make the most of what we have to work with. Don’t forget to look up! (Ideas appearing in this column have not necessarily been tested by the editors for safety considerations. Always think ahead and use good judgement when trying new ideas. You are invited to submit material for the Enrichment Options Column. Look in the January 2004 issue ofAKF for guidelines for articles acceptable for this column s format or contact the editor at akfeditor(^zk. kscoxmail.com for a copy of the guidelines. Drawings and photos of enrichment are encouraged. Send to: AKF/Enrichment, 3601 Sf'F 29th St., Suite 133, Topeka, KS 66614-2054, USA. Eds.) 394 Animal Keepers’ Forum, Vol. 34 No. 9 Chapter News Notes AAZK Welcomes New Chapter The Association is pleased to welcome the newly reformed Los Angeles AAZK Chapter (AAZK/ LA). Members are located at the Los Angeles Zoo & Botanical Garden, 5333 Zoo Drive, Los Angeles, CA 90027. Officers for the AAZK/LA Chapter are: President Jim Haigwood Vice President Josh Sisk Secretary Steve Tirotta Treasurer Erin B. Fleming We wish them every success with all of their activities and projects. Milwaukee AAZK Chapt£r This February, we had the pleasure of hosting Dr.Marc Ancerenaz from the Kinabatangan Orangutan Conservation Project to come and speak at our zoo. To clarify an earlier report, $275 was donated to the organization after the lecture. The additional $500 donated to the Project came from our Valentine’s Day bake sale. An additional $300 came from our Chapter’s reserves, and another $800 donation later on in the year went to HUTAN, in care of Dr. Marc Ancerenaz. In April, we held our Bowling for Rhinos event, and raised $ 1 524.00 for our annual contribution. Also, $400.00 was donated to the Orangut^ Conservancy in Indonesia with funds from last year’s Conservation Weekend. A thank you letter was received just recently from them thanking us for our support. The theme for this year’s Conservation Weekend at our zoo in June was marsupials. Our grab bags continue to be a hit, and $430.00 from this fund- raising effort will be donated to a Tree Kangaroo research project. Our Chapter will be a sponsor for the National Wolf Awareness Week poster and Kid’s Activity flyer for the third year in a row. The posters and flyers will be handed out at our zoo’s 5th annual Wolf Awareness Day. —Earl Conteh-Morgan, Liaison Phoenix Chapter of AAZK The Phoenix Chapter is really heating up! This year, we have challenged ourselves to fire up our fundraising. We just finished our 2007 Bowling for Rhinos event where we raised just over $1 1,000 to help our fabulous homed friends. We have been very successful selling glow sticks at the Phoenix Zoo’s Starry Safari event on Friday nights this summer. We have also been busy making greeting cards with photographs of zoo animals which are very hot items! We are currently preparing for our biggest fundraising event, our Annual Auction in November, where we will debut our first calendar which will also feature our zoo’s animals. This year, proceeds from our auction will go to professional development and two wonderful conservation organizations - the Bornean Orangutan Society and the African Wild Dog Conservancy. In January, we voted in our new President, Vice President, and Chapter logo. Also in the works is our new website: www.phoenixaazk.org. The Phoenix Chapter looks forward to having our most successful fundraising year ever to help support our AAZK members and the organizations we are so passionate about. Current officers are: President Paige McNickle Vice President Danyelle Benza Secretary Jen Chapman Treasurer Leilani O’Brien Animal Keepers ’Forum, Vol. 34 No. 9 395 National Capital AAZK Chaptcr I am pleased to report that we’ve had a great year so far. In May we raised $424.00 at our bake sale on “Take Your Kid to Work” day. In June we held our first Bowling for Rhinos event at a duckpin bowling alley where we collected $25 1 1 .00 in donations. Brad Range did a terrific job coordinating the event and Annie Bissell was the star who collected the most money. We are so lucky to have Anita Howard as a Chapter member, because she is also the computer whiz who did an amazing job of putting together our new website: http://www.ncaazk.org Check it out, it’s really great! Lastly, we wanted to celebrate National Zookeeper Week so we had a picnic celebration for all the keepers and keeper aides at the National Zoo on July 20th. Our Chapter supplied the burgers (Eric Smith was the Grillmaster) and the rest of the food was a potluck affair. It was great to get the keepers and keeper aides together to celebrate the wonderful job they do. All the officers: Margaret Kelty, Denny Vogt, Erin Stromberg, and Dan Boritt have done a super job all year coordinating the various events. Kudos to them! —Angela Marlow, Chapter Liaison Indianapolis AAZK Chapter AAZK INDIANAPOLIS RACING TOWARDS THE FUTURE \ This past year we introduced our new Chapter logo which was created by our current Vice President, Will Bruner. It displays a checkered flag motif, a symbol often associated with our great city, along with a motto interpreting our approach to reach our mission goals. 396 Animal Keepers ’Forum, Vol 34 No. 9 Riverside Zoo AAZK Chapter Our garage sale at the zoo was a great success. We managed to raise $80 1 to spend on enrichment for the animals at the zoo. Some of the enrichment items we purchased were Boomer Balls®, a scent ball, and treat balls. We would like to thank all of those who donated items to sell at the garage sale as well. In late June, the Chapter participated in the zoo’s first-ever Family Overnight Safari that included a nighttime tour of the zoo and an opportunity for participants to make enrichment items for the zoo’s animal collection. San Dtego AAZK Chapter So far in 2007 our Chapter has achieved an exorbitant amount. One of our biggest accomplishments was our Bowling for Rhinos ftindraiser held in May. Breaking our all time record, we raised $16,500 (that’s $5,000 more than our previous record)! In their first year of participation in BFR, the Zoological Society of San Diego’s Executive Board donated prizes such as several days off with pay, gift certificates, and Photo Caravan tours at the San Diego Zoo’s Wild Animal Park. The amazing support they offered even included picking up the entire bill for the bowling lanes allowing us to donate an extra $ 1 ,400 to the BFR sanctuaries! Mix a few hundred animal lovers with a huge silent auction, raffle prizes, a tasty bake sale, and a place to buy refreshments - no wonder it turned out to be such a success! As all of you know, July 15-21 was the first ever National Zoo Keeper Week (N.Z.K.W.). The proclamation was initiated by the San Diego A. A.Z.K. ’s current President, Bob Cisneros. His dedication to this led Congresswomen Susan Davis and Nancy Boyda to co-sponsor the House resolution to see this pass. All week long keepers at the San Diego Zoo and Wild Animal Park made special appearances and gave talks to the thousands of people on zoo buses, were recognized by our executive board, and attended a special Padres baseball game at Petco Park. With one keeper from each department from the San Diego Zoo and San Diego Zoo’s Wild Animal Park as well as our SDAAZK Board, we lined up on the first and third base lines prior to the start of the game. The first ever N.Z.K.W, was proudly announced across the entire stadium and on live television. Animal staff brought a cheetah and its companion dog, an eagle, tamandua, and several other animals to show off to the crowd with great response. With approximately 400 zoo employees in the stands to cheer us on, it was a truly awesome experience. Hopeftilly next year, all zoos across the nation will celebrate this long overdue recognition. Hosting unique speakers from within our zoological society as well as from the outside is always a treat. Beth Rich, a keeper from the Wild Animal Park, spoke on how keepers can turn enrichment activities into a powerful guest experience. A1 Toth, a San Diego Zoo gardener, explained his adventures to Zoo Peru to help improve the facilities in several aspects. Michael Puzzo from the UC Davis Wildlife Health Center educated AAZK members on his work to better understand how man and mountain lions co-exist. Using GPS satellite technology to track mountain lions, Puzzo explained how his research will increase knowledge on their behavior. The Kibale Community Fuel Wood Project staff recently gave a talk on their aims “to protect Kibale National Park in Uganda from encroachment, improve park-people relations by facilitating energy stability in surrounding villages, and provide local community members the skills and training needed to manage a grassroots organization.” In April, a group of the Zoological Society of San Diego’s employees and SD AAZK members visited the L.A. Zoo. This trip was for the first Annual Southern California Keeper Exchange hosted by the L.A. Zoo’s recently reinstated AAZK Chapter. With eight AZA-accredited institutions being invited, over 60 animal keepers, veterinarians, educators, curators, and veterinary technicians participated, making it a very successful event. With a behind-the-scenes tour and a myriad of great presentations, our Chapter would like to extend our thanks to the L.A. Zoo and L.A. AAZK for a job well done! With a conglomeration of fundraisers, speakers, and field trips, you’d think we’d need a breather? Guess again! We hope everyone had a great National Zoo Keeper Week - we did! • A new hose nozzle: $2 • A working pair of waterproof boots: $120 • A week of national recognition for zoo keepers: priceless *SD AAZK Website: www.sdaazk.org* Please check it out for event pictures, articles, and much more. —Matthew Akel, Fundraising Chair & Chapter Liaison Animal Keepers ’Forum, Vol. 34 No. 9 397 Voluntary Blood Collection from a King Penguin {Aptenodytes patagonica) at Lincoln Park Zoo By Kristin Dvorak, Assistant Lead Keeper and Dr. Claude Lacasse- Associate Veterinarian Lincoln Park Zoo, Chicago, IL Lincoln Park Zoo has a mixed-species colony of penguins including 7.8 rockhopper penguins {Eudyptes crestatus), 3.2 chinstrap penguins {Pygoscelis antarctica), and 3.1 king penguins {Aptenodytes patagonica). A majority of these individuals participate in the operant conditioning program and are scale trained, and a few penguins allow for voluntary nail trim. Since the previous behaviors were consistently performed, the training program was enhanced to include advanced behaviors, mainly concentrating on training for behaviors that affected husbandry and veterinary procedures. Among our penguin collection, a hand-reared, 18-year-old male king penguin developed a positive relationship with the keeper staff. This penguin was best suited to begin a more involved operant conditioning program. The remainder of this paper will discuss the past four years of our program and the progress made with this penguin. Training sessions began in November 2002, and establishing a bridge was the first step. At first, food (fish) would act as the primary reinforcement. Over several weeks, the whistle bridge was paired with the delivery of fish during the hand-feeding sessions. Since this individual bird was not always food motivated, a secondary reinforcement was needed to allow us to proceed. The secondary reinforcement was comprised of a verbal “good boy” and/or tactile reinforcement (i.e. gentle scratching of the neck and head). Both of these actions were readily accepted by the bird. With secondary reinforcement established, the next step of using two whistle blows to have the bird approach the keeper was initiated. The bird immediately responded to this and approached the trainer. The focus of the training moved on towards husbandry requirements that were performed throughout the year. These two procedures were nail trims and band removal and replacement. (Lincoln Park Zoo uses cable-tie bands to identify birds, and they need to be removed and replaced during the molt season). In 2003, both of these behaviors were successfully trained (Dvorak & Ross 2005). In 2004, the operant conditioning program was discussed with the veterinarians and keeper staff to look at which behaviors could be trained to alleviate stress during the penguin’s annual physical examination. Typically, it takes two keepers to restrain a king penguin for blood collection during exams and it can be stressful for the bird, veterinarian and keeper staff. It was decided that it would be beneficial for all of those involved to train the penguin for voluntary blood collection. Before training for blood collection could begin, the penguin needed to be trained to shift to an off- exhibit area. This would ensure fewer distractions for the bird and trainer as well as provide better lighting for the veterinarian. Since the penguin was already conditioned to approach the trainer in the exhibit, the same cue was used to have the penguin come off exhibit. Within a few days the penguin was reliably coming off exhibit and allowing the door to the exhibit to be closed. A penguin trainer at another institution was contacted for advice on their blood collection procedure. That trainer had used and suggested the tail as a blood collection site (personal communication, T. Root). Since the blood collection requires a veterinarian and a keeper, the first step was to desensitize the penguin to having two trainers present. One trainer would work behind the bird and be responsible for desensitizing it to having a needle manipulated near the tail. The second trainer would remain in front of the bird, delivering the reinforcement. Little progress was seen with the tail area as the blood collection site, mainly because the penguin did not feel comfortable having another trainer behind it and would continuously turn around. After several months it was decided to explore other 398 Animal Keepers’ Forum, Vol. 34 No. 9 options. After discussion with the veterinarian, the foot (pedal vein) was chosen as the new site for blood collection. The penguin was already conditioned to having its feet manipulated for voluntary nail trims, so the next step was to apply pressure to the pedal vein as well as working on a “hold” foot position. A pen cap was initially used to gently apply pressure to the vein area on the foot (personal communication T.Root). No negative reactions were observed so after a few days, a blunt needle was introduced. Again the penguin showed no negative reaction so the amount of pressure and time applied were gradually increased in 30-second intervals until a full minute of pressure was reached. At the same time, the verbal “hold” was introduced as one hand was placed underneath the foot, holding it in place while the other hand held the needle and applied pressure (Figure 1). Once the trainer was getting reliable holds and could maintain needle pressure for approximately 60 seconds, the veterinarian was introduced. The veterinarian would attend sessions one to two times a week to desensitize the penguin to her presence as well as provide the trainer with any feedback to better assist with the blood collection. Figure 1 (photo by L. Brown) After five weeks of training for voluntary blood collection, a first attempt was made. Using a 1-cc syringe, the veterinarian was able to get a small amount of blood from the pedal vein, just medial to the fourth digit. Enough blood was collected to perform a white blood cell count. The veterinarian suggested that the trainer desensitize the penguin to having a warm, wet cloth applied to the foot just prior to the blood collection. This would hopefully allow easier visualization and palpation of the vein. Over the next few weeks the trainer focused on applying the warm cloth as well as working on “hold” to extend the time and restrict movement. Several weeks later the second attempt was made but was unsuccessful due to movement by the penguin. After that attempt, training was suspended until the completion of breeding season. During breeding season, trainer interactions are discouraged so that the birds focus on their conspecifics. Blood was collected during the annual exam with minimal keeper restraint. With training, it was possible to eliminate a second keeper for restraint subsequently reducing the stress for the penguin. In the summer of 2005 the trainer and veterinarian discussed changes that could be made to facilitate a successful voluntary blood collection. Instead of using a warm, wet towel, the trainer was going to apply running warm water from a hose on the foot just prior to the blood collection. Over the next month, the trainer focused on stabilizing the foot, in order to reduce movement during the collection, and the veterinarian regularly attended sessions. In September, several attempts to collect blood voluntarily were unsuccessful; movement by the penguin dislodged the needle from the vein before blood could be collected. Figure 2 (photo by L. Brown) Animal Keepers’ Forum, Vol 34 No. 9 399 1 In August 2006 the trainer began preparing for another attempt at voluntary blood collection. All sessions were performed in the off-exhibit area and included funning warm water over the foot for a minimum of 60 seconds and then applying the needle and “hold” for 60 seconds. In the third week, the veterinarian began attending sessions and performing mock blood collections. The first attempt in September was unsuccessful; although the bird was compliant with the procedure, the vein was not successfully found and no blood was obtained. A few days later another attempt was made, but using a different type of needle. A butterfly needle with smaller gauge was successfully used to collect enough blood to obtain a white blood cell count and uric acid level (Figure 2 & 3). One month later, a third attempt was successful in collecting enough blood to prevent the need for manual restraint during the annual physical exam. The success of the operant conditioning program has appreciably reduced the stress of blood collection for this penguin. We will continue to work with this individual penguin and the veterinary staff with the goal of performing the physical exam completely voluntarily. It is the staff’s goal to expand the program throughout the penguin collection. Acknowledgements We would like to thank Lincoln Park Zoo and the following individuals for their support of the operant conditioning program and this paper: Christine Fuehrmeyer, Dr. Robyn Barbiers, Dr. Megan Ross, Lauren Brown, Michael Brown-Palsgrove, Nicole Kehl, Anita Yantz and James Seidler. Figure 3 (photo by L. Brown) References Dvorak, K., Ross, M. Operant Conditioning of a King Penguin {Aptenodytes patagonica) at Lincoln Park Zoo. AZA Regional Conference. Kansas City, KS. 2005. Root, T. Senior Aquarist-Oceans Indianapolis Zoo. Indianapolis, IN. (per. comm.) Are You Moving? Make sure to notify AAZK National of your change of address. Don’t miss a single /t/iTF issue! Call: 785-273-9149 or you can email change of address information to: aazkoffice@zk.kscoxmail.com< 400 Animal Keepers’ Forum, Vol. 34 No. 9 AAZK Announces New Positions and Opportunities for Involvement The Board of Directors is often approached by members who are interested in getting more involved with the Association. The Board has recently created some new positions and is looking to fill other committees. The opportunities listed here are very different, and should offer something for everyone. Now is a great time to offer your talents and service to the Association at the national level. What do you get out of participating in AAZK Committees? • Empowerment. You can take an active role in the development of AAZK projects, and help direct the future of the Association and the animal care profession. • Professional Development. Working on the national level looks great on a resume. Show employers, both cun"ent and future, you have the ability to take on new tasks, work on diverse teams, and complete assigned projects. The networking opportunities will also have you making professional contacts throughout the profession. • Ever consider a run for the AAZK Board of Directors? Most Board members started out by getting involved in AAZK committees. • Satisfaction. Keepers don’t always get the opportunity to take on roles of leadership. National committees can provide a great outlet for your untapped creative energy. AAZK Marketing Committee Seeks New Members Ok, Marketing doesn’t sound very glamorous! But the Board of Directors considers this committee one of the Association’s most important. Besides, there is a lot more to this committee than just marketing. Different areas of focus for this committee include: • Membership Drives • Membership Rewards and Retention - Help create fun ways to reward our members • Membership Benefits - Help add value to an AAZK membership and give us more bang for our membership bucks. • Collaboration with other associations - Do you have a group that you work with other than AAZK? Do you think there are ways to collaborate so that both associations and their members can benefit? Sign up now. • Product development - Help us develop new products and market them to our members. • Sponsorships, advertising, and fundraising - Many of you are already doing an amazing job at the Chapter level. Offer your skills to the Marketing Committee and help the Association secure its financial future. • Do you have grant writing skills? We can put your talents to work! If you are interested in helping the Marketing Committee in any of these areas, please send a letter of interest to Shane Good at shane.good@.aazk.org. AAZK Conservation Committee Seeks Chairperson and Committee Members The Board of Directors created the Conservation Committee this year. Since it is a new committee, there are many exciting opportunities and the committee members can take the lead in its development. Some of the things the Board envisions for this committee includes: Animal Keepers ’Forum, Vol 34 No. 9 401 • Offer input to the Board of Directors to increase our efforts to manage the Association and conferences in an environmentally responsible manner. • Keep the membership informed of conservation developments and opportunities for involvement. This could involve AKF articles, the committee’s own page on the AAZK website, conference workshops, and continuing education classes. • Assist AAZK members and Chapters in developing their own conservation projects. Provide networking opportunities, feedback on project development, advice on fundraising, etc. • Do you have your own ideas for this committee? Then apply now and help us advance our conservation initiatives. To apply for this position, send a resume and cover letter to Shane Good at shane.good@aazk.org by October 15, 2007. Please specify if you are interested in the chair position, committee member positions, or both. International Outreach Committee (IQQJSeek& French-Speaklng Members The IOC is seeking AAZK members who are fluent in French to assist in translating AAZK publications for use in French-speaking countries. If you are willing to assist with this project, please contact Shane Good at shane, gQod@aazk.org. International Congress of Zookeepers-flCZ) Seeks Marketing Chairperson AAZK, Inc. is one of the founding members of the ICZ. The ICZ currently represents nine national keeper associations and nearly 6000 members representing over 30 countries. The ICZ seeks a Marketing Chairperson to oversee: • Marketing and Development opportunities • Sponsorships • Collaboration with other associations • Product Development To apply for this position, please send a resume and cover letter to Shane Good at shane.good@aazk.org by October 15, 2007. Didn’t find anything that interests you here? Then check out the other AAZK committees on the website (www.aazk.org) or in the AKF. Most committees are always looking for new and enthusiastic members. Do you have a skill or idea that doesn’t seem to fit any of the committees? Drop me an email and we’ll find the right opportunity for you - shane.good@aazk.org AMERICAN ASSOCIATION of ZOO KEEPERS 402 Animal Keepers’ Forum, VoL 34 No. 9 C (/) ON n c/5 ^ o • q NO S m c/) m c/5 Tt ^ 4 ^ ^ tH ^ A NO C/5 r? ^ H NO 2: O o CO to < ■D 0 4-' (/) 0 D cr 0 cr 0 o 0 CO c u. D 4-> 0 oc to Q£: O O N o (J? a cx: H- a- ::3: