S.F. MUNICIPAL TRANSPORTATION
AGENCY
RIDERSHIP SURVEY 2011
EXECUTIVE SUMMARY, KEY FINDINGS, TOPLINE DATA
(MARGINALS) AND CROSSTABULATED TABLES
prepared for
MARKETING DEPARTMENT - S.F. MUNICIPAL
TRANSPORTATION AGENCY
compiled by
COREY, CANAPARY & GALANIS RESEARCH
447 Sutter Street, Penthouse North
San Francisco, CA 94108
GOVERNMENT
DOCUMENTS DEPT
AUG 2 8 2012
SAN FRANCISCO
PUBLIC LIBRARY
COREY CANAPARY & GALANIS
S.F. Municipal Transportation Agency Rldershlp Survey 2011
EXECUTIVE OVERVIEW
Ridership Survey 20 11
S.F. Municipal Transportation Agency
BACKGROUND
This project was a telephone survey conducted among adult San Francisco residents who had used Muni in
the past six months. A total of 582 interviews were conducted during the period October 27 through
November 14, 2011. Interviews were conducted in English, Spanish, and Cantonese.
KEY FINDINGS
USAGE OF MUNI
Four out of every ten respondents (40%) use Muni at least five days a week.
• A lower of share Caucasian riders (37%) use Muni often (5
days a week or more) compared to other ethnicities. Hispanics
(49%) and Asians (44%) were most likely to ride Muni at least
five days a week.
• Most (61%) indicate that they would consider walking a
longer distance to their Muni stop if they knew it would reduce
their overall travel time.
Potential respondents who were disqualified from the survey because they had not ridden Muni in the last
six months were asked the main reason they did not ride Muni. The most cited reasons were that the
respondent preferred to use their personal vehicle or that they felt that Muni trips took too long.
OVERALL RATING
Well over half of respondents (57%) rate
Muni service as excellent or good.
• Overall satisfaction among Muni
riders has increased slightly
compared to 2010 (the last time the
survey was conducted), when 52%
rated Muni service excellent or
good.
• Those who use Muni at least several
times a week rate the service more
highly than other riders.
IMPROVING MUNI
The aspects of MUNI respondents would most like to see improved include:
• More accurate schedules/On time performance • Overcrowding
• More frequent service/Longer hours • Service reliability
Trending: MUNI Overall Service Rating
Excellent and Good Ratings Combined
2001 2002 2003 2004 2005 2006 2007 2010 2011
68%
64% 65%
48%
53% EB% 52%
67%
COREY, CANAPARY GALANIS
3 1223 10055 3974
S.F. Municipal Transportation Agency Rldershlp Survey 2011
MUNI SERVICE ATTRIBUTES
Riders were asked to rate Muni's performance on a variety of attributes as Excellent, Good, Fair, or Poor.
Responses were assigned a value, with Excellent equaling "4" and Poor equaling "1", to come up with an
average (mean) score for each attribute.
The attributes which rated highest were: Those attri butes rated lowest were:
• Accessibility for persons with disabilities • Vehicle cleanliness
• Safe operation of vehicles • Service frequency
• Operator (driver) helpfulness • Service reliability
MUNI WEBSITE
More than half of all riders (58%) have visited the Muni website.
• Males (64%) are somewhat more likely than females (54%) to have visited the web site.
• Riders who visited the website gave it an overall rating of 2.66 (out of 4).
CLIPPER CARD RATING AND FAMILIARITY WITH MUNI'S AMBASSADOR PROGRAM
Nearly nine out often respondents (87%) who used a Clipper Card to pay their fare rated the experience
excellent or good.
• Those who used their Clipper Card on Muni gave an overall
rating of 3.29 (out of 4) to their Clipper Card experience.
• Of those who do not use Clipper, over half (57%) said they
do not use it because they do not ride Muni enough.
• Only 9% said they are familiar with the Muni Ambassador
program.
• However, 60% of respondents said such a program would
be at least somewhat useful.
Clipper Card Rating
46% 41%
1 1 .
4%
Excellent Good Fair
Poor
BACK DOOR BOARDING
Nearly eight out of every ten respondents (79%) support allowing Clipper users to board through the back
doors.
Backdoor Boarding For Clipper Users
49%
30%
■ ■ 8%
9%
5%
Support Support Oppose
Strongly Somewhat Somewhat
Oppose Don't Know
Stongly
• The most often cited reason for support of
the change was that it would allow passengers to
board faster and help the bus stay on schedule.
Respondents said it would also force passengers
to fill in the back of the bus.
• The most cited reason for opposing this
change was that it would make it easier for fare
evaders to board the bus. Respondents also
expressed concern that the volume of
passengers boarding through the back would
make it difficult to alight from the vehicle.
Notes: The sample sizes in the total are: 2011 (582), 2010 (563), 2007 (445), 2006 (443), and 2005 (400). Percentages may not add up to 100% due to
statistical rounding.
-2-
COREY, CANAPARY GALANIS
RIDERSHIP SURVEY 2011
Conducted for the San Francisco Municipal Transportation Agency
KEY FINDINGS
Field work conducted October 27 through November 14, 2011
Prepared by
COREY, CANAPARY & GALANIS RESEARCH
San Francisco, California
Presentation to
San Francisco Metropolitan Transportation Agency Board of
Directors
SURVEY DETAILS
TECHNIQUE
FIELD DATES
INTERVIEWS
SAMPLE FRAME
Telephone interviewing
October 27, 2011 through November 14, 2011
582 completed interviews
Current adult residents of San Francisco who
have used Muni in the past 6 months. A hybrid
cell phone/listed/RDD sample was utilized to
contact county residents. Interviews were
conducted in English, Spanish, and
Cantonese.
MARGIN OF ERROR +/-4.1% for total sample (n=582)
(at 95% confidence level)
NOTES Responses are rounded to the nearest whole
percentage. On some questions, the
percentages may not add up 100%
because of statistical rounding.
2
CONSIDER WALKING LONGER DISTANCE TO BUS STOP
17. Think about your walk to the bus stop on a typical Muni trip. Would you consider walking a longer
distance to your Muni stop if you knew it would reduce your overall travel time?
61%
Yes No Don't know or Don't
walk to my stop
5
Base 2011 Total (n-582)
PURPOSE OF RIDING MUNI
34 When you use MUNI, what is the main purpose of the trips you make?
Base. 2011 Total (n-582)
SATISFACTION RATINGS
Base. Total (n-563j
OVERALL RATING OF MUNI SERVICE
6. Overall, how would you rate MUNI's service? Would you say.
| ■ 2011 B2010 ■2007 B 2006 D2005|
■ 13% 13%^ „,
I Ufa
Base. 2011 Total (n=5S2)
OVERALL RATING OF MUNI SERVICE - TRENDING
6. Overall, how would you rate MUNI's service? Would you say.
Trending: MUNI Overall Service Rating
Excellent and Good Ratings Combined
2001 2002
2003 2004
2005
2006 2007
2010
2011
100%-
80% ■
68%
64%
65%
60% ■
; 57%
48% Jfr
53% 55%
9
52%
57%
•
40% ■
20% ■
i •
0%-
Important Note Between 2001-2004. a 5 point scale was used excellent, good. fair, poor and very poor Since 2005. a lour point scale has been
used excellent, good, fair, and poor In 201 1. the excellent rating of 8 6% and the good rating of 48 5% combine to 57.1%
Base, 2011 Total (n-532)
OVERALL RATING OF MUNI SERVICE - SUB-GROUP RATINGS
6. Overall, how would you rate MUNI's service? Would you say..
Note: Read % across*
Satisfaction Rating by...
- 2011 -
Excellent
Fair
Poor
/Good
Total (all respondents) (.,=582)
57%
30%
13%
Usaae of Muni
5 or more days/week <„=2:»>
53%
32%
15%
Several times a week (n=is6)
63%
27%
10%
Once a week or less often,,, = mi
57%
30%
14%
Gender
Male <n = 244)
54%
34%
12%
Female (n=33ai
59%
27%
14%
Base. 2011 Total (n-582
RATING OF SPECIFIC MUNI ATTRIBUTES
Now I would like to ask about the MUNI's performance in different areas. For each area I read, please
tell me whether MUNI does an excellent job, a good job, a fair job, or a poor job in this area. ROTATE.
(Q8-16)
(% saving excellent or good)
2011
2010
2007
Accessibility for persons with disabilities
81%
74%
80%
Safe operation of vehicles
76%
67%
69%
Operator (driver) helpfulness
60%
54%
58%
Feeling safe & secure while waiting at a Muni stop
or station
60%
57%
Not asked
Feeling safe & secure from crime while on a Muni
vehicle
55%
51%
56%
Communication with riders
46%
48%
41%
Service reliability
45%
45%
40%
Service frequency
45%
39%
39%
Vehicle cleanliness
42%
36%
47%
Base. Total (n-563|
COMMUNICATION / MUNI WEB SITE
Base Total (n-563)
METHODS OF COMMUNICATING WITH RIDERS ABOUT MUNI
SERVICE
18 How would you like to receive Muni service or schedule information?
—2011—
Website/internet/online
37%
At stops/stations
19%
Mobile phone/Phone apps
15%
Email/RSS
11%
Electronic signs
11%
On the bus/train
10%
Phone (673-MUNI/311/511)
8%
Printed maps/flyers/booklets
8%
Nextbus/Nextmuni
7%
TV
6%
Mail
6%
Text message
5%
Note: Top items shown above For complete list reference the crosstabulated tables
B3se 2011 Total (n-582)
VISITED MUNI'S WEBSITE
Have you ever visited Muni's web site - "sfmta.com"? (2011, 2010)
Have you ever visited Muni's web site - sfmuni.com? (2007)
| ■ 2011 ^2010 02007]
53%
46%
41%
43%
Yes
No
l»/0 i% 1%
Don't know
8ase. 2011 Total (n«582)
VISITED MUNI'S WEBSITE - BY SUB-GROUPS
19. Have you ever visited MUNI's web site - sfmta.com?
---2011 - --
No/
Don't
Yes
Know
Total (all respondents) (n = 582 >
58%
41%
Usaae of Muni
5 or more days/week (n =233)
61%
40%
Several times a week (n = ise>
59%
41%
Once a week or less often <n = 193)
55%
45%
Gender
Male (n=244)
64%
36%
Female (n = 338)
54%
46%
Base. 2011 Total (n-582)
IMPORTANCE OF WEB SITE FEATURES
20-22 How would you rate MUNI's website on each of the following?
(% saying excellent or good))
17
Base Those who visited website n = 339'
ACCESSING MUNI'S WEBSITE
24- How do you usually access Muni's website?
25. Where do you access the Muni site... at home, at work, or somewhere else?
(Note Asked only those who said they have visited the MUNI website in Question 19.)
(visited Muni's website)
201 1
Access Muni Website on
A computer 84%
A mobile phone 27%
Access Muni Website at
Home 78%
Work I 28%
Somewhere else 18%
Base Those who visited website n - 33'-
18
BACK DOOR BOARDING
32 Muni is considering changing its policy to allow passengers with Clipper cards to board through the
back doors of buses Would you support or oppose this change?
49%
^Hr 30%
| | ^ B
Support Strongly Support Somewhat Oppose Somewhat Oppose Strongly Don't Know
Base 2011 Total (n-563)
21
BACK DOOR BOARDING
33. Reasons for support/oppose
Support
Base: Those who strongly or somewhat support back door boarding (n=457)
Board faster/Stay on schedule
Easy access/Crowded buses
Qualified (negative) comment
Passengers already board in back
Make the policy clear/consistent
Oppose
Base: Those who strongly or somewhat oppose back door boarding (n*97)
Fare evasion
Need a way to monitor payment/Hard to enforce
Everyone should pay their fare/People are not honest...
Confuses traffic flow/Doesn't let passengers off first
Safety issues - Crime, rowdiness, shoving, etc
I
2011
49%
34%
24%
11%
5%
39%
21%
18%
16%
12%
Note Top terns shown above Foe complete Hat reference the aoutabirfarM (sbJn
SF MUNI - 2011 Ridership Survey
Version 3.4. 10/26/11
Hello, this is with Corey Research. We are conducting an important survey among
adult MUNI riders in San Francisco. Do you live in San Francisco?
YES 1
NO 2 -> terminate
DON'T KNOW / REFUSED 3 -» terminate
1. Have you ridden MUNI within the past six months?
YES 1
NO 2 ask Q1a and terminate
DON'T KNOW 3 -> terminate
1a. What is the main reason you don't ride Muni more?
(INTERVIEWER NOTES: If necessary explain:
■ The survey should take between 8-10 minutes to administer.
■ The study is an annual survey and is being done for the San Francisco Municipal Transportation
Agency.
■ No selling is involved.
■ If respondent does not qualify, ask if someone else in the household uses Muni.
■ Responses will be treated in confidence.
2. Are you eighteen years of age or older?
YES 1
NO 2 -> terminate
DON'T KNOW 3 -» terminate
3. Do you or any member of your immediate family work for MUNI?
YES
NO
DON'T KNOW
BASE- 582
1 -> terminate
2
3 -> terminate
4. Which line or route do you ride most often? (Interviewer: Try for one response, if possible)
%
1 California ; 6
1 AX / 1 BX California A/B Expresses 1
2 Clement 1
3 Jackson 2
5 Fulton 4
6 Parnassus 1
8X Bayshore Express ....3
8 AX / 8BX Bayshore A/B Expresses 1
Page 1
%
9 / 9L San Bruno / San Bruno Ltd 3
10 Townsend <1
12 Folsom - Pacific <1
14 / 14L Mission/Mission Limited 9
14X Mission Express 2
16X Noriega Express -
17 Parkmerced <1
18 46th Avenue 1
19 Polk 1
21 Hayes 2
22 Fillmore 6
23 Monterey -
24 Divisadero 3
27 Bryant 2
28 / 28L 1 9th Ave / 1 9th Ave Ltd 1
29 Sunset 3
30 Stockton 5
30X Marina Express
31 Balboa
31AX/31BX Balboa A/ B Expresses...
33 Stanyan
35 Eureka
36Teresita <
37 Corbett
38 / 38L Geary /Geary Limited
38AX / 38BX Geary A / B Expresses ....
39Coit <
41 Union
43 Masonic 3
44 O'Shaughnessy 3
45 Union-Stockton 3
47 Van Ness 2
48 Quintara - 24th Street 1
49 Van Ness - Mission 4
52 Excelsior <1
54 Felton 1
56 Rutland <1
66 Quintara <1
67 Bernal Heights 1
71 / 71 L Haight - Noriega / Haight
- Noriega Limited 2
76 Marin Headlands -
80X-Gateway Express -
81 X Caltrain Express <1
82X Levi Plaza Express -
88 BART Shuttle -
91 Owl -
108 Treasure Island <1
Muni Metro (J, K, L, etc.) - specify 36
NX Judah Express (Bus) <1
Cable Car - specify 1
Don't Know/No answer <1
BASE- 582
Q4a
J -Church
K-lngleside
L-Taraval
M-Ocean View
N-Judah
F-Market and Wharves (older/
vintage streetcars
T - Third Street
Muni Metro line (unable to specify)
Other (specify) :
Don't Know
BASE- 582
Q4b
Powell-Hyde Street Cable Car...
Powell-Mason Street Cable Car
California Street Cable Car
Other (specify) :
BASE- 582
Page 2
5. How often do you ride MUNI?
%
5 days a week or more often 40
Several times a week 27
About once a week 9
Two or three times a month 1 1
About once a month 5
Less than once a month 8
DON'T KNOW -
6. Overall, how would you rate MUNI's service? Would you say... (read list)
%
Excellent 9
Good 49
Fair 30
Poor 13
DON'T KNOW (Do Not Read) -
MEAN (out of 4) 2.53
7. What aspects of MUNI would you most like to see improved? (RECORD AS OPEN-END)
More accurate schedules/on time performance 26
More frequent service/longer hours 25
Overcrowding 15
Service reliability 14
Employee helpfulness/professionalism 12
Vehicle cleanliness 11
Note: Top Items shown, for complete list reference the crosstabulated tables.
Page 3
BASE- 582
Now I would like to ask about the MUNI's performance in different areas. For each area I read,
please tell me whether MUNI does an excellent job, a good job, a fair job, or a poor job in this
area. ROTATE.
Excel-
lent
Good
Fair
Poor
Don't
Know
8. Safe operation of vehicles
MEAN (Out of 4) 2.88
16%
60%
20%
4%
<1%
9. Feeling safe and secure from crime while on a
Muni vehicle
MEAN (Out of 4) 2.52
8%
46%
34%
11%
1%
10. Service frequency
MEAN (Out of 4) 2.33
6%
40%
36%
18%
1%
1 1 . Vehicle cleanliness
MEAN (Out of 4) 2.30
5%
36%
42%
17%
<1%
12. Service reliability
MEAN (Out of 4) 2.33
5%
40%
36%
18%
1%
13. Operator (driver) helpfulness
MEAN (Out of 4) 2.67
15%
46%
29%
9%
1%
14. Accessibility for persons with disabilities
MEAN (Out of 4)3.10
29%
53%
11%
4%
4%
15. Communication with riders. That includes any
type of communication from Muni.
MEAN (Out of 4) 2.37
7%
39%
34%
17%
3%
16. Feeling safe and secure while waiting at a Muni
stop or station
MEAN (Out of 4) 2.58
7%
53%
29%
10%
1%
Page 4
BASE- 582
17. (Next) Think about your walk to the bus stop on a typical MUNI trip. Would you consider
walking a longer distance to your Muni stop if you knew it would reduce your overall travel time?
Yes 61
No 36
Do not walk to my stop 1
Don't know 2
18. How would you like to receive Muni service or schedule information?
%
Website/internet/online 37
At stops/stations 19
Mobile phone/phone apps 15
Email/RSS 11
Electronic signs 1 1
On the bus/train 10
Note: Top Items shown, for complete list reference the crosstabulated tables.
1 9. Have you ever visited MUNI's web site - "sfmta.com"?
%
YES 58
NO 41
DON'T KNOW 1
(Ask among those who have visited site)
How would you rate MUNI's website on each of the following
BASE- 339
Excel-
lent
Good
Fair
Poor
Don't
Know
20. Usefulness of Posted Information
MEAN (Out of 4) 2.74
15%
49%
24%
8%
4%
21 . Ease of Navigation
MEAN (Out of 4) 2.61
12%
43%
31%
9%
5%
22. Overall Rating (of MUNI website)
MEAN (Out of 4) 2.66
10%
52%
30%
7%
2%
Page 5
(for overall rating)
23. Why is that?
RATED WEBSITE EXCELLENT OR GOOD OVERALL
BASE- 208
°A
Easy to use/Intuitive/No problems 45
Lots of information/Has the information needed 33
Schedules/Arrival times 23
Trip planning 19
Useful/Helpful information 17
Qualified (Negative Comment) 13
Routes/Route maps 11
RATED WEBSITE FAIR OR POOR OVERALL
■■■■■■■■■■■■■■■■■^
Hard to navigate/Not well organized/Outdated 46
Hard to find information/Cluttered/Useless information 40
Schedules/Arrival times 15
Needs to be faster 14
Inaccurate/Not up to date information 12
Qualifed (Positive) comment 1 1
Note: Top Items shown, for complete list reference the crosstabulated tables.
HHI^IHIHHHNHHHHi^HH
If HAVE NOT visited the Muni website (Q19), skip to Q26.
24. How do you usually access MUNI's web site. ..(Read List. Multiple responses OK)
%
A COMPUTER 84
A MOBILE PHONE 27 OR
OTHER DEVICE (specify: ) 2 (iPad)
DONT KNOW (Do Not Read) -
25. Where do you access the MUNI site... at home, at work, or somewhere else?
%
AT HOME 78
AT WORK 28
SOMEWHERE ELSE 18
Page 6
BASE- 582
26. How do you usually pay your Muni fare?
%
Clipper 54 > CONTINUE
Cash 42 > GO TO Q29
Other type of pass 4 > GO TO Q29
Don't know - > GO TO Q29
27. How would you rate your experience using Clipper on Muni?
BASE- 316
%
EXCELLENT 46
GOOD 41
FAIR 9
POOR 4
DON'T KNOW (DO NOT READ).. <1
MEAN (out of 4) 3.29
28. Why is that?
RATED CLIPPER EXCELLENT OR GOOD
BASE- 273
%
Easy to use/Convenient/Swipe and go 33
It works/Accurate/No problems 24
Don't need change/cash/transfer/Safer than money .... 23
Qualified (Negative Comment) 19
Fast/Speeds boarding/Can get on back door 17
RATED CLIPPER FAIR OR POOR
HHHHHHBHHHHHHHMHHI
%
Scanner not working 19
Card not working 19
Don't know how to use card/How it works 17
Inconvenient/Difficult to reload 14
Overcharges/Errors on account 10
Note: Top Items shown, for complete list reference the crosstabulated tables.
Page 7
(Skip if use Clipper)
29. What is the main reason you don't use Clipper (more) on Muni?
BASE- 266
%
70
Don't ride that often 57
Lack of knowledge 14
Easier to pay cash/Use pass 14
Cost-Too expensive, lose money, don't want to prepay, etc. 1 1
Note: Top Items shown, for complete list reference the crosstabulated tables.
BASE- 582
30. The Muni Ambassador's program involves agency employees going into the field to directly
help customers with service changes and route assistance. This program gives riders personal
assistance on Muni route changes. Are you familiar with the Muni Ambassador's program?
%
YES 6
MAYBE 3
NO 91
31. How useful is this type of program for Muni riders? Would you say... (Read List)
0
EXTREMELY USEFUL 18
SOMEWHAT USEFUL 41
NOT TOO USEFUL 15
NOT AT ALL USEFUL 9
DON'T KNOW (Do Not Read) 17
MEAN (out of 4) 2.83
32. Muni is considering changing its policy to allow passengers with Clipper cards to board
through the back doors of buses. Would you support or oppose this change? (Is that strongly or
somewhat?)
%
SUPPORT STRONGLY 49
SUPPORT SOMEWHAT 30
OPPOSE SOMEWHAT 8
OPPOSE STRONGLY 9
DON'T KNOW (Do Not Read) 5
MEAN (out of 4) 3.24
Page 8
(Support or Oppose)
33. Why is that
SUPPORT BACK DOOR BOARDING
BASE- 457
%
Board faster/Stay on schedule 49
Easy access/Crowded buses/Pass, don't move back .. 34
Qualified (Negative Comment) 24
Pass, already board in back 11
OPPOSE BACK DOOR BOARDING
BASE- 97
%
Fare evasion 39
Need a way to monitor payment/Hard to enforce 21
Everyone should pay their fair share/People not honest 18
Confuses traffic flow/Doesn't let pass, off first 1 6
Safety issues-Crime, rowdiness, shoving, etc 12
Difficult for driver/Can't control/Keep track of pass 11
Note: Top Items shown, for complete list reference the crosstabulated tables.
BASE- 582
34. When you use MUNI, what is the main purpose of the trips you make? (Read List if
Necessary. Multiple Responses OK)
%
COMMUTE TO WORK 48
SHOPPING 26
RECREATION/ENTERTAINMENT/RESTAURANT 25
PERSONAL BUSINESS (APPOINTMENTS, ETC.) 24
MEDICAL : 17
VISIT FRIENDS OR FAMILY 12
SCHOOL/UNIVERSITY 1 1
WORK-RELATED BUSINESS 6
OTHER (SPECIFY) 3
DON'T KNOW (DO NOT READ) 1
Page 9
35. For statistical purposes only, what is your home zip code?
[Interviewer Note: Only 5 digit zip code is necessary. SF zip codes will be listed on screen]
%
Zone 1 21
Zone 2 18
Zone 3 19
Zone 4 24
Zone 5 16
Don't Know/Refused 2
ZONE 1 (Northeast - Downtown/Civic Center/Potrero/North Beach)
(Includes ZIP Codes 94102, 94103, 94104, 94105, 94107, 94108, 94109, 94111, 94130, 94133)
ZONE 2 (Northwest - Presidio/Richmond/Marina/Cow Hollow)
(Includes ZIP Codes 94115, 94118, 94121, 94123, 94129)
ZONE 3 (Southwest - Lake Merced/Sunset)
(Includes ZIP Codes 94116, 94122, 94127, 94132)
ZONE 4 (Central/South - Haight/Castro/Noe Valley/Balboa/Excelsior)
(Includes ZIP Codes 94112, 94114, 94117, 94131)
ZONE 5 (Southeast - Bayview/Hunters Point/Portola/Mission/Bernal)
(Includes ZIP Codes 94110, 94124, 94134)
36. RACE/ETHNICITY:
What ethnic group do you consider yourself a member of? (IF HESITATES):
Are you white, African American, Hispanic/Latino, Asian, or of some other ethnic or racial
background?
%
White 54
Asian/Pacific Islander 25
Hispanic/Latino 13
African American 5
Other (specify) 1
Refused 4
Page 10
BASE- 582
37. LANGUAGE:
What is the primary language spoken in your household? (single response)
%
English 78
Chinese 9
Spanish 7
Tagalog 2
Japanese 1
Arabic 1
Other 2
Refused 1
38. HOUSEHOLD INCOME LEVELS:
What is your approximate annual household income (before taxes)? (Read
responses, check one only)
%
UNDER $7,500 5
$7,500 -$15,000 7
$15,001 -$22,000 5
$22,001 - $29,000 5
$29,001 - $36,500 3
$36,501 - $44,000 5
$44,001 -$51,500 5
$51,501 - $59,000 3
$59,001 - $66,500 2
$66,501 - $75,000 4
$75,001 -$100,000 9
$100,000 OR HIGHER 25
REFUSED 19
DON'T KNOW (DO NOT READ) .... 4
39. HOUSEHOLD SIZE:
a. In total, how many people live in your household?
(type in number)
%
1 person 26
2 people 27
3 people.. 17
4 or more people 27
Don't Know/Refused 3
MEAN (# of people) 2.70
Page 1 1
(ask unless only one person in household)
b. And how many are under the age of 18?
(type in number
BASE- 412
None 61
1 child 20
2 children 14
3 children 4
4 or more children 1
MEAN (# of children) 1.7
BASE- 582
40. DISABLED:
Do you have a disability or health condition that affects the travel choices you
make for trips within San Francisco?
%
YES 12
NO 87
DON'T KNOW <1
REFUSED 1
41. RECORD GENDER
MALE 42
FEMALE 58
And for validation purposes, may I have your first name?
Those are all the questions I have. Thank you very much for taking the time to complete the
survey. Good-bye.
Language (Lang):
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ENGLISH 92
SPANISH 4
CANTONESE 4
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